Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.63

4.6 Rating 3,935 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 3,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 13th August 2026

313

Anonymous

Anonymous // 01/01/2019

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“Excellent service, thank you”

Helpful Report

Thanks for your kind feedback. We’re glad to hear you had excellent service. Kind regards, Team Greenhouse Stores

“Vitavia greenhouse is ok but GS customer contact is terrible - email is only contact option And 2 months to deliver on money up front is not good.”

Helpful Report

Thank you for your feedback. Just to clarify, you’re always welcome to contact us directly by telephone or email at any time — we’re happy to help. It’s only the manufacturer who requires communication strictly by email. Regarding delivery, the timeframe you experienced is quite standard for that time of year, and we do state this clearly on our website. If you ever need anything further, please feel free to get in touch with us directly.

“seems ok, we will see how it fairs in more inclement weather”

Helpful Report

Thanks for your message. If you’re concerned about how the polycarbonate will perform in poor weather, we do offer an optional glazing bar cap that provides additional security and helps keep everything firmly in place. If you’d like to add this, we can still supply the part — just let us know and we’ll arrange it for you. From what you’ve described, everything seems fine so far, and it should continue to fare well even in more inclement conditions. If you notice anything unusual or need further support, we’re always here to help. Kind regards,

“Arrived with all the pieces, instructions on building it not completely clear, often shows front the back then front again so takes a minute to figure out which side your looking at.”

Greenhouse Stores 4 star review on 8th August 2026

Helpful Report

Thanks for your feedback. Sorry to hear the assembly instructions weren’t clear and caused confusion about orientation. If you’d like, we can help clarify the steps or point you to the diagrams to make it easier to follow. Please let us know how we can assist. Kind regards, Team Greenhouse Stores

“Fantastic service. Very friendly and helpful.”

Helpful Report

Hi Lucie, Thanks for sharing your feedback. We’re really glad to hear you found the service fantastic, and that our team was friendly and helpful. Kind regards, Team Greenhouse Stores

“Greenhouse was fine but picked up a piece of glass and it broke straight away,they wouldn’t replace it as it was delivered ok but must have had a fault in it ,cost me £63 to replace”

Helpful Report

“best Thing since sliced bread”

Helpful Report

Hi Andrew, Thanks for sharing your feedback. Kind regards, Team Greenhouse Stores

“Excellent service. Came early and all done by lunch time,really pleased with the greenhouse many thanks”

Greenhouse Stores 5 star review on 7th August 2026

Helpful Report

Hi Patricia, Thanks for sharing your feedback. We’re really glad the service was excellent, arrived early, and that you’re pleased with the greenhouse. Kind regards, Team Greenhouse Stores

“Greenhouse arrived on time and was fitted two days later. great service. very pleased . thanks Pauline.”

Helpful Report

Hi Pauline, Thanks for sharing your feedback. We’re glad the greenhouse arrived on time, was fitted promptly, and that you’re pleased with the service. Kind regards, Team Greenhouse Stores

“Good quality greenhouse and great delivery. Driver friendly and helpful and all components well packaged.”

Helpful Report

Hi there, Thanks for sharing your feedback. We're glad to hear the greenhouse quality, delivery, and packaging met your expectations, and that the driver was friendly and helpful. Kind regards, Team Greenhouse Stores

“Delivery and greenhouse all good so far? The only thing is I believe they give you poor assembly instructions so you are tempted to use their guys for fitting ? I am in the construction industry and still made mistakes in the assembly”

Helpful Report

Thanks for the feedback — and I completely understand where you’re coming from. Just to clarify, the assembly instructions aren’t actually produced by us; they come directly from the manufacturers. We don’t make them deliberately complicated, and we agree they could be clearer. We’re already in active discussions with all of our manufacturers to get these simplified and laid out in a more logical way.

“Greenhouses are expensive but excellent quality and easy to assemble. Highly recommended”

Greenhouse Stores 5 star review on 6th August 2026

Helpful Report

Hi Tarak, Thanks for sharing your experience. We’re really glad to hear that the quality and ease of assembly met your expectations, and that you’d highly recommend us. Kind regards, Team Greenhouse Stores

“What to say? Searched online, found a small greenhouse we liked, used AI to price check across the web, seemed reasonable. Ordered. Decent communication and excellent PDF on the base needed before installation. Installation was efficient and the two chaps gave a good handover. Greenhouse looks great and we are pleased. Would order again knowing what we do at the end of the process..”

Helpful Report

Hi James, Thanks for sharing your experience. We’re really glad the process—from online search and price check to installation and handover—went smoothly and that you’re pleased with the greenhouse. Kind regards, Team Greenhouse Stores

“Absolutely delighted with our greenhouse”

Helpful Report

Hi Jenny, Thanks for sharing your experience. We’re really glad you’re absolutely delighted with your greenhouse. Kind regards, Team Greenhouse Stores

“Very easy to order. Precise delivery details given, but then we were nicely surprised by it being revised by a couple of weeks earlier than expected. Overall very pleased. My only fault would be that the instructions were not that easy to follow, but we managed to work it out. They could have been clearer.”

Helpful Report

Hi Sarah, Thanks for sharing your experience. We’re glad the ordering was easy and the delivery details were helpful, and that the delivery date revision was a pleasant surprise. We appreciate your note about the instructions and hope they’re clearer next time. Kind regards, Team Greenhouse Stores

“Took an awful long time from ordering to delivery. But once it arrived they came to erect it promptly and expertly. Lovely man, did the whole thing singlehandedly, no fuss and cleared up all the mess too. Excellent!”

Helpful Report

Hi there, Thanks for sharing your experience. We’re glad the installer arrived promptly and did a tidy job, once the delivery arrived. Kind regards, Team Greenhouse Stores

“We bought a Vitavia greenhouse, staging and clips, which all fitted perfectly.We are very pleased with the quality, and the fitter,on a difficult hexagonal shaped orangery cum greenhouse.As and older lady,I like to phone and speak to a human,not have options from a robot, I found the staff very helpful”

Helpful Report

Hi Susan, Thank you for sharing your experience. We’re glad you’re pleased with the quality and that our team could help, especially with the hexagonal shaped orangery cum greenhouse. Kind regards, Team Greenhouse Stores

“Looked up the replacement opening piston needed for the greenhouse window. Ordered and paid online. Part delivered pdq and was replaced quickly.”

Helpful Report

Hi Derek, Thanks for sharing your experience. We’re glad you found the replacement opening piston and that the order and delivery were quick. Kind regards, Team Greenhouse Stores

“We bought a Vitavia Phoenix 8300 from the Greenhouse Store and are very happy with the quality of the product. We did however have a couple of issues arising from the almost incomprehensible assembly instructions. But those issues were resolved after an exchange of emails.”

Helpful Report

Hi Becky, Thanks for sharing your experience. We’re glad you’re happy with the quality of the Vitavia Phoenix 8300. Sorry the assembly instructions were hard to follow, but it’s good to hear the issues were resolved after your email exchange. Kind regards, Team Greenhouse Stores

“It all went brilliantly, owing to logical packaging, good instructions and a practical and well thought out product. All in all a very sturdy and pleasing mini greenhouse”

Helpful Report

Hi Jeff, Thank you for sharing your experience. We’re glad to hear the packaging, instructions, and the product worked well, and that you’re happy with the sturdy and pleasing mini greenhouse. Kind regards, Team Greenhouse Stores

Greenhouse Stores is rated 4.6 based on 3,935 reviews