Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,526 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

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“Worked out well for me.”

Helpful Report

Hi Tony, Thank you for your fantastic review! We're so glad to hear that everything worked out well for you. Your satisfaction is our top priority, and we’re here to help if you need anything else. Best regards, The Greenhouse Stores Team

“Great service from start to finish We love the work and enjoy the green house it looks amazing I would be happy to share pics with you”

Helpful Report

Hi Ian, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your greenhouse and that you loved the work we did. Your kind words mean a lot to us, and we would absolutely love to see the pictures! If you have any questions or need anything else, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“Such a helpful company and so polite. Parcels are well packaged and easy to put together.”

Helpful Report

Hi Teresa, Thank you for your lovely review! We're so pleased to hear that you found our team helpful and polite. It's great to know that your parcels were well packaged and easy to assemble. Your satisfaction means a lot to us! If you need any further assistance or have any questions, don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“I was very impressed with the service I received from the phone call I made to order the greenhouse to the delivery of it. My only comment would be some of the assembly instructions which were quite difficult to understand.”

Helpful Report

Hi John, Thank you for your wonderful review! We're thrilled to hear that you had a great experience from the ordering process to delivery. We appreciate your feedback regarding the assembly instructions and will certainly take it into consideration for future improvements. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“The frist process to buy was good but the return and the 3ndless wait for refund is very very very long and confusing”

Helpful Report

Hi Ann, Thank you for your review. The issue with returning a glass greenhouse is that it has to be collected when the transport team are next passing as it cannot be collected by a normal courier due the to glass so this can take a number of weeks The product then has to be checked over and in some cases repackaged to make them sellable again, which as you can appreciate, can take a lot of time. Kind Regards The Greenhouse Stores Team

“Excellent service with great contact.”

Helpful Report

Hi Stephen, Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our service and appreciated the communication. Your satisfaction is our top priority! If you have any questions or need assistance down the line, please don't hesitate to get in touch. Best regards, The Greenhouse Stores Team

“No complaints, a couple of panes were broken, but soon replaced. Good greenhouse, easy to assemble. Now the work starts. Thank you.”

Helpful Report

Hi Barry, Thank you for your kind review! We're glad to hear that you're happy with your greenhouse and found the assembly easy. We appreciate your understanding regarding the broken panes and are pleased that we could get them replaced quickly. Best of luck with your gardening projects! If you need any assistance in the future, feel free to reach out. Best regards, The Greenhouse Stores Team

“The product is good and the installation service was delivered very professionally and the work undertaken was really good and I am pleased with the overall product. However my greenhouse was installed 10th February and the waterbut was missing. Unfortunately six weeks later I still have no waterbut despite chasing.”

Helpful Report

Hi there, Thank you for your review and for sharing your experience with us. We're delighted to hear that you are pleased with the installation service and the overall product. However, we sincerely apologize for the inconvenience regarding the missing water butt. It’s important to us that our customers receive all parts in a timely manner, and we understand your frustration with the delay despite your follow-ups. Please reach out to our customer service team directly, and they will be more than happy to assist you in resolving this issue. Your satisfaction is our top priority. Best regards, The Greenhouse Stores Team

“good delivery experience, driver very helpful. greenhouse really good, very pleased. built myself no problems. over all very satisfied.”

Helpful Report

“good quality but wrong glass came for roof... we had to buy new pannels and have glass cut which unfortunatley left us with a bad taste in our mouth”

Helpful Report

“Very pleased with our greenhouse and the people who came and put it up for us I would recommend these again”

Helpful Report

Thank you for your glowing review! We're thrilled to hear you're pleased with your greenhouse and the installation service. Your recommendation means the world to us! If there’s anything else you need or any questions you have, please feel free to reach out. Best regards, The Greenhouse Stores Team

“We are more than happy with our replacement lean-to greenhouse and very satisfied with the people who installed it for us.”

Helpful Report

“Really good Vitavia Apollo greenhouse bought from Greenhouse Stores last year. They were very helpful advising on exactly which greenhouse would fit the existing base. Also they organised a team to come and install it, as we weren't in a position to do it. There was a bit of a wait for the installers, but it was worth it to ensure it was put together correctly.”

Helpful Report

“Great advice and very helpful. Really pleased with my purchase”

Helpful Report

“Excellent company to deal with, very helpful.”

Helpful Report

“Greenhouse arrived early And is brilliant just what I hoped for”

Helpful Report

“Can not fault product or service. I received exactly what I ordered and these were to a very high standard. No problem with erecting the greenhouse and ancillary pieces. Took myself about 4 hours on my own and this was at a slow pace of work!”

Helpful Report

Hi Richard, Thank you for your wonderful review! We're so pleased to hear that you're satisfied with both the product and service. It's great to know that you found the assembly straightforward and efficient. Your feedback truly means a lot to us! If you have any further questions or need assistance in the future, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“Absolutely made the best choice when I brought mine very good service and answered all my questions immediately 😀 👍”

Helpful Report

Hi Giuseppe, Thank you so much for your fantastic review! We're thrilled to hear that you feel you made the best choice with your purchase and that our team was able to assist you promptly. Your satisfaction is our top priority, and your kind words mean a lot to us! If you have any more questions or need further assistance, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“A Neptune greenhouse was ordered in April 2024. We were informed on 5th May that it was no longer available and so a Jupiter greenhouse was ordered on 7th May 2024. This was delivered on 15th June. Our builder was unable to understand the complicated instructions and so we asked your company to install it as your website stated this was possible. We asked for this to be done on 24th June but were told by Ian Willstead that this was not possible. We then tried the 4 names you gave us plus 12 others form Checkatrade but none of them agreed to help us. In the end we bought a different greenhouse from The Greenhouse People and it was ordered, delivered and installed within a month. We tried selling your greenhouse and managed to get £650 for it which means we lost about £1,000 on the deal which would not have happened if you had a returns policy which The Greenhouse People had or you were able to instal the greenhouse, as The Greenhouse People did.”

Helpful Report

Hi Patricia, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you faced with the greenhouse order and installation. Your frustration is understandable, and we apologize for any inconvenience caused. While installation is a service we strive to provide, we cannot always guarantee availability at all times. It's disappointing to hear that our recommended services could not help either but they do struggle to free up space in peak season. We appreciate your feedback regarding our returns policy which you will find at the bottom of all of our website pages and will take it into consideration as we look to improve our customer service. If you have any further concerns or require assistance, please reach out to us at support@greenhousestores.co.uk. Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.7 based on 3,526 reviews