Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,225 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,225 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely service”

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Posted 1 year ago

“Received my Pandora ring that sadly needed to be returned due to it being far to big.. not only did I pay £4.99 to return it but they also took £3.00 for admin fees which left me £7.99 out of pocket.. won’t be using again”

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Posted 1 year ago

Hello Lauren, Thank you for your feedback, and I'm sorry to hear you're disappointed with your return experience. As outlined in our returns policy (https://www.graceandcojewellery.co.uk/returns-and-refunds-i117), customers are responsible for return postage costs for unwanted items, and a £3 administrative fee is deducted to cover processing. I completely understand that this isn't ideal, and I'm sorry for any frustration caused. We always strive to be as transparent as possible about our policies, and we appreciate your feedback as it helps us improve our service.

Posted 1 year ago

“Very pleased with the item and delivery, Thankyou”

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Posted 1 year ago

“Product is lovely , did arrive on time ! Even though I wasn’t sure if it would”

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Posted 1 year ago

“Excellent service and lovely charm”

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Posted 1 year ago

“Very easy to deal with. Delivered my gift card on time and with a lovely email. Would definitely use them again .”

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Posted 1 year ago

“Delivery was earlier than expected. Can’t wait to give them my daughter for her birthday - she’ll love them”

Grace & Co Jewellery 5 star review on 20th March 2025

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Posted 1 year ago

“Great customer service, arrived early”

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Posted 1 year ago

“Very happy with my purchase this is a gift for my daughter for mother's day, it arrived quicker that I thought as I had one engraved thank you”

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Posted 1 year ago

“The service I received from Grace & Co was excellent. When ordering the item of jewellery I forgot to add the gift bag and card. When I telephoned the company it was no problem in adding these extra items to the order. The package was received very quickly and the recipient was delighted with the gift.”

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Posted 1 year ago

“Very happy with the product and service”

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Posted 1 year ago

“Very good as always”

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Posted 1 year ago

“Love the nomanation charms alway buy them off Grace & Co”

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Posted 1 year ago

“First time buyer from Grace & Co, never knew they even existed until I was looking online for a nomination charm for a birthday present. I was worried I wouldn’t receive it in time but delivery was very quick, well packed and the item was top quality. Look forward to shopping with you in the future. Thank you”

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Posted 1 year ago

“Amazing service as always with prompt delivery”

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Posted 1 year ago

“Easy to order and prompt delivery very good”

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Posted 1 year ago

“The charm was just as described and displayed on your site and we were very pleased with its quality, Delivery was also very quick , The Nomination Charm was the first for my wife’s new bracelet and we will look forward to using your company site again , Thank You”

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Posted 1 year ago

“Item delivered ahead of notification, excellent.”

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Posted 1 year ago

“Easty to use website, prompt at answearing any queries & speedy delivery. Have used twice now & will use again.”

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Posted 1 year ago

“Delivered on time”

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Posted 1 year ago

Grace & Co Jewellery is rated 4.8 based on 7,225 reviews