Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,062 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality very happy”

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Posted 6 years ago

“I've just got in from work and my beautiful new Ted Baker necklace has arrived in a lovely wallet and there was a hand written note saying stay safe on the invoice such a nice touch thank you x”

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Posted 6 years ago

“Just received my item this morning and I have to say I am impressed! I ordered a beautiful charm for my mums birthday and it’s stunning. The delivery came quickly and the service was great from this company. Even had a handwritten “be safe” written on the bottom of the form it came with😊 very very happy, thank you x”

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Posted 6 years ago

Hi, Charlotte. Thank you for your kind words. We're so happy to see you are impressed with our services. We hope the NOMINATION charm is a well received gift. Thanks for finding us and thanks again for your kind words, x.

Posted 6 years ago

“Quick delivery, happy with the item I bought”

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Posted 6 years ago

“We like dealing with Grace & Co because they stock unusual items generally of very good Quality”

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Posted 6 years ago

“The reason why I have rated you very poor is I haven’t received my order yet”

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Posted 6 years ago

Hi Jack To be fair, that's fair. We received your order on a Thursday, posted it on Friday, and it didn't arrive for a week. Our apologies to you, jack. We did our best but unfortunately, for whatever reason, your parcel arriving later than anticipated was a rare occasion, and we are sorry. We do have immense faith in our couriers Royal Mail and we salute the posties for doing that best that they can at this time. We do hope this doesn't put you off shopping for more charms with us in the future. Our apologies again. Stay safe.

Posted 6 years ago

“Thank you for your excellent service will definitely buy off your web site again”

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Posted 6 years ago

“Never received my item, been well over 2 weeks, sent countless emails, still nothing, pathetic.”

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Posted 6 years ago

Hello. And again, thank you for finding us. I believe we've already been in contact with you with regards to this, and again, we're so sorry for this delay. I can confirm that your parcel has been sent, otherwise, we'd have no tracking number for you as our website system is directly linked to Royal Mail's and vice versa. I should imagine that your parcel will be with you soon as we have had a shipping batch sent out which has all been delayed, which is more than likely due to staff shortages within RoyaL mail's network due to the recent COVID-19 outbreak along with the surge of mail after the Bank Holiday weekend when your order was placed. And again, I'm sorry to say that your parcel is likely to have been one of those going by the dispatch date your order was sent out which is suffering from this delay. I am so sorry for this but at this time there isn't anything that we can do other than wait for them to play catch up. We have great faith and confidence in our couriers, Royal Mail and we do believe that your order will indeed be with you soon. We can't apologise enough during these surreal times. Stay safe.

Posted 6 years ago

“Still not received order”

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Posted 6 years ago

Hello, Jennifer. As we care to say, thank you for finding us. We believe that we have been in contact with you already with regards to your delayed order, and once again, I can confirm that it has been sent, but due to these surreal times, I fear that it has been delayed due to staff shortages at our local mail processing areas because of sickness or self-isolation. Please let me ensure you that your order has been sent and we have great faith and confidence that your order will be with you soon. We're sorry once again but please bear with us all, we will achieve this. Stay safe.

Posted 6 years ago

“Arrived quickly. Packaged well. Lovely personal note inside parcel.”

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Posted 6 years ago

Hello, Elaine. Thanks for finding us. We are hopeful that you will return to us in the future. Thanks again for finding us

Posted 6 years ago

“Item still not arrived 14 days after payment taken, I have chased and no reply to last email.. Very unhappy with service”

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Posted 6 years ago

“Promp service ,will be using you again!”

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Posted 6 years ago

Hi Lesley. We're happy to see you are impressed with our services and hope you will come back to us again. Thanks for finding us.

Posted 6 years ago

“This is the second time I have ordered from Grace & Co and the service both times has been excellent. I wouldn’t hesitate to recommend this company.”

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Posted 6 years ago

Hello, Patricia. Thanks for your kind words. We always try to ensure that our orders are dealt with to a high standard as our customers are very important to us. Thanks for finding us.

Posted 6 years ago

“Easy website to work around and order. Item came very quickly. Can't fault the service and would definitely use again in the future”

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Posted 6 years ago

Hi, Adam. We're glad to see you were impressed with our services, and hope that you will return to us in the future. Thanks for finding us.

Posted 6 years ago

“Hi there I have not received this order yet.Is there any way of tracking it?”

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Posted 6 years ago

Hello, Marie. And again, thank you for finding us. According to the details on our system in relation to your order, it arrived 2 days ago. There was a tracking number supplied to your Order Dispatched email which you would have received, so as far as we can tell, you already have it. If there are any further issues, please email us directly using our Contact Us page which you'll find a link to at the bottom of the website front page.

Posted 6 years ago

“The ring was perfect, she really loved it! Thank you so much, and your contact and care throughout the dispatch and delivery was amazing, Including the personal touch on the form with the ring! I hope you and your team are all well and doing ok during this crazy time! Thanks again so much. P”

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Posted 6 years ago

Hi, Pearse. Thank you for your kind words. We're glad to hear the Emerald ring was a well received gift. Thanks again for your kind words, and thanks for finding us. Stay safe, x.

Posted 6 years ago

“I ordered 2 charms very easily, they were despatched very quickly, they were packaged very well & came complete with a gift bag. Very pleased excellent service.”

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Posted 6 years ago

Hello, Karen. Thanks for finding us. We're happy to see you are impressed with our services. We always ensure our orders are dealt with to a high standard as our customers are really important to us. Thanks again for finding us.

Posted 6 years ago

“Spot on no problems 👍👍👍”

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Posted 6 years ago

“Thanks for the lovely necklace and the hand written note saying stay safe. Meant a lot. I am a hospice nurse. Unfortunately the necklace was beautiful but should have been the light amethyst to go with her bracelet ordered previously. A my fault. Any way I kept the darker amethyst as a present for my birthday next month keep safe everyone. Thanks”

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Posted 6 years ago

Hello, Debbie. Thank you for your kind words. We hope you will be returning to us in the future to purchase more Coeur de Lion items. Stay safe and we wish you a Happy Birthday for next month, x.

Posted 6 years ago

“Received my order today at lunch time, thank you, held up by Easter weekend. necklace and earrings lovely. Will certainly check out your website in future. Take care and be safe, all of you.”

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Posted 6 years ago

Hello, Linda. Thank you for your kind words. We're glad to hear you are happy with your Coeur de Lion items. We hope you will return to us in the future to purchase again. Thanks for finding us.

Posted 6 years ago

Grace & Co Jewellery is rated 4.8 based on 7,062 reviews