Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,800 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service and delivery was very quick”

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Posted 4 years ago

Hi Naomi, Thank you for finding us. We are so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 4 years ago

“I was very satisfied with my purchase. And quick delivery.”

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Posted 4 years ago

Hi Edwin, Thank you for your review. We are so pleased to hear you're happy with your purchase and hope to see you again soon :) x

Posted 4 years ago

“Very friendly, professional and prompt service and my order was received earlier than expected. Will definitely use again.”

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Posted 4 years ago

Thank you for your kind review. We are so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 4 years ago

“Hello there! I am a big fan of your website with all of its great deals on major brands. Unfortunately the glass locket I bought for my mum for mother's day doesn't open at all. It is a nice piece in itself and that's why I haven't returned it but you should know that the locket doesn't function as a locket. I do think that this is not your fault and probably some evil magic man's idea of fun!!! Anyway, thank you for being inspirational pioneers. All the best, Fiona Pompermaier”

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Posted 4 years ago

Hello, Fiona. thank you for finding us. And also, thank you for your kind words. If the item isn't right, send it back to us and we'll send out a new one to you, simple as that. Follow the details on our Delivery & Returns Policy which is at the bottom of our website's front page, and we'll swap it round as soon as it comes back to us. We hope this helps.

Posted 4 years ago

“Everything was fabulous. Thank you!”

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Posted 4 years ago

Hi Rhonda, Thank you for finding us. We are so pleased to hear you're happy with our services and hope to see you again soon :) x

Posted 4 years ago

“The site was easy to use and very fast on ordering plus dispatch, will use again very well packaged ♥”

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Posted 4 years ago

Hi Hendry, Thank you for your kind review. We are pleased to hear that you're happy with our services and hope to see you again soon :) x

Posted 4 years ago

“I purchased 3 nomination charms from Grace & Co. Delivery was speedy. Charms are of good quality. Will definitely be purchasing again”

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Posted 4 years ago

Hi Michelle, Thank you for finding us. We are so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 4 years ago

“I bought some Swarvoski earrings for my son’s girlfriend, she was delighted with them as all the other sites including Swarvoski had sold out.”

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Posted 4 years ago

Hi Carol, Thank you for finding us. We are so pleased to hear your son's girlfriend was happy with the purchase and hope to see you again soon :) x

Posted 4 years ago

“Perfect real Vivienne Westwood earrings received way before expected with perfect packaging. Will definitely order off this site again”

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Posted 4 years ago

Hi Hannah, Thank you for your lovely review. We are so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 4 years ago

“A very prompt and efficient service . Thank you.”

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Posted 4 years ago

Hi Jackie, Thank you for finding us. We are so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 4 years ago

“Arrived quicker than quoted”

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Posted 4 years ago

Hi Joanne, Thank you for finding us. We are so pleased to hear you are happy with our service and hope to see you again soon :) x

Posted 4 years ago

“Excellent service. Delighted with item and speedy despatch. Recommended.”

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Posted 4 years ago

Hi Anne, Thank you so much for your recommendation. We are so glad to hear you are pleased with your order :) x

Posted 4 years ago

“Ordered Friday pm and it was with me by Monday am. Beautiful product can’t wait to give the gift and I will definitely be using them again.”

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Posted 4 years ago

Hi Beth, Thank you for your lovely review. We are so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 4 years ago

“Ordered a lovely nomination charm for mother's day. Fast delivery, good price. A little gift bag would've added a little extra as it was a gift 😉”

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Posted 4 years ago

“Recipient was very pleased with gift”

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Posted 4 years ago

Hi Susan, Thank you for finding us. We are pleased to hear the gift was well received and hope to see you again soon :) x

Posted 4 years ago

“Beautiful products Super fast delivery 👌”

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Posted 4 years ago

Hi Tina, Thank you for finding us. We are so pleased to hear you are happy with our service and product. We hope to see you again soon :) x

Posted 4 years ago

“Excellent customer service albeit during lockdown. Stunning product, great value for money”

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Posted 4 years ago

Hi Carole, thank you for your lovely review! We are so pleased to hear that you are happy with our service and hope to see you again soon :) x

Posted 4 years ago

“Speedy service and great communication”

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Posted 4 years ago

“Vivienne Westwood earnings are fake, baring in mind the website states they’re genuine! Paid £50 for fake earrings when they’re only £55 in flannels! Do not shop here”

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Posted 4 years ago

Hello, Emily. Thank you for finding us. We'd like to reassure you that we do not sell fake jewellery of any sort. As a member of the CMJ (Company of Master Jewellers) and the NAG (National Association of Goldsmiths), we're accredited stockists of Vivienne Westwood and of many other brands. We're sorry you're not happy with your genuine Vivienne Westwood item, which came in official Vivienne Westwood packaging and with an authenticity guarantee. If you would like to contact us at - hello@graceandcojewellery.co.uk - we can help answer any queries you have. Stay safe.

Posted 4 years ago

“Could not complete order on line. Website kept going back to personal details when I clicked the bug sign. So I rang up and Danielle took my order on the phone. She was brilliant.”

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Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,800 reviews