Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,398 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company takes money and then will demand additional money for non-essential repairs which are not wanted or needed and (unless you pay for these unnecessary ‘repairs’) in addition, they refuse to do the repairs that have been booked and paid for. Company refuse to communicate and refuse to do the repair that has been booked. Never again!”

Helpful Report

Posted 4 years ago

“Totally useless paid for call out told 48hr Service then told couldn’t make that date then told 24/08/21 reason I went with them was the 48 hr service told them we were away then they said Ok gave me a date of 31/8/2021 got back today the 25/08/2021 to answer phone message to ring them which I did only to be told they couldn’t make that date and an extra charge would be needed to book another engineer as they didn’t have an engineer in the area on the date they gave me. Total rip-off merchants avoid like the plaque”

Helpful Report

Posted 4 years ago

“Wish I had read these reviews before I booked them ... absolute rip off and false advertising”

Helpful Report

Posted 4 years ago

“I cancelled my policy giving written notice. I received a reply trying to encourage me to stay, but I responded by stating quite clearly that I wanted to terminate the policy before the automatic renewal. They replied to confirm that the policy was cancelled and that I would not be charged. Two months or so later I happened to notice on my credit card statement that they had debited the money out of my account. Without notice. Without my authorisation. Without having a policy. When I complained I received a very off hand reply stating it was an administrative error.”

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Posted 4 years ago

“Woeful, been back three times and just keep saying another part is needed. I should have just replaced the item to start with. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Not happy at all took my callout charge for just diognise the problem because I decided to buy a new appliance after hearing the cost of parts from them I cancelled my policy which I had taken but they took money from my account as one off call out charge. Yes cancelled the policy with them but they did charge me £130 for call out . When I changed my mind to have it repaired instead of buying new appliance and phoned them they asked me for onother fee of £ 79 and have the policy as well. Instead fulfilling their obligation of repairing my appliance they are now asking for £ 79 and a new policy cover. The company has no understanding at all they are only after money.”

Helpful Report

Posted 4 years ago

“They harass constantly by text phone and email, don’t give them your info unless you truly want to be pestered by them! They’re very expensive too, suggest finding someone local who won’t rip you off..”

Helpful Report

Posted 4 years ago

“Shocking rip off merchants. Take you money without any correspondence. Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“I requested a quote via Go Assist for an electric oven repair. Didn't take me long to find a more competitive quote elsewhere, and after reading the reviews on here decided to avoid. In the end got my oven fixed by a local independent appliance engineer who was excellent. Since requesting a quote have received voluminous texts from them pushing me to book an engineer and with offers, so I unsubscribed. However, received another text from them this morning so have reported to the ICO.”

Helpful Report

Posted 4 years ago

“Our Cannon cooker suffered a failed thermocouple, so we took out a year's maintenance contract with GoAssist. After a series of ineffective, and sometimes badly delayed, visits, over a period of 4 months and after the expenditure of over £500, the cooker was in a worse state than when GoAssist first touched it. At this stage, we cut our losses and ordered a new cooker. We then suggested to GoAssist that we were entitled to some sort of a refund. We received a half-hearted apology and a blank refusal to refund anything - they are so mean they did not even offer to refund the outstanding part of our year's subscription! It would seem our experience is not unprecedented - the company obviously has some sort of a problem that they are not facing up to.”

Helpful Report

Posted 4 years ago

“They missold insurance cover, just took (stole) £125, I am so angry. Charged me to cancel my policy. DO NOT USE THEM”

Helpful Report

Posted 4 years ago

“Paid a call out fee for someone to come out for 2 mins to tell me what I already knew ,then had to wait for someone else to come do repair after I’d paid more for parts then sold insurance that doesn’t cover the future repair”

Helpful Report

Posted 4 years ago

“Absolute rip off. Charging me for parts that didn't fix the problem even though I had been led to believe that they would be refunded. Parts were not installed in my machine and were taken away - smacks of theft to me if I have paid for them! Avoid at all costs as Customer Service Managers won't come to the phone and emails get fobbed off. Trading Standards next step for me if I don't get my money back but make it easy on yourself and go elsewhere!”

Helpful Report

Posted 4 years ago

“Avoid. Booked a repair online and was led to believe it would be on the 9th. Heard nothing by midday so called only to be told it was booked for the 13th and I should have received a text to tell me that, but I hadn'. The lovely young lady I spoke to, Grace, simply proceeded to tell me I should have read the ts and Cs and that it was the 13th and that was that. She spoke over me and would allow me to finish a sentence, then hung up on me because apparently I was being the rude one! Absolutely no customer service skills whatsoever so be warned if anything goes wrong, they will not be interested in helping you. They clearly don't train the 'customer service' team at all.”

Helpful Report

Posted 4 years ago

“I too had money taken from my a/c without prior notification. Should be reported”

Helpful Report

Posted 4 years ago

“Money taken from my account without my knowledge!”

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Posted 4 years ago

“£29.99 taken from my bank account today I contacted this company to fix a fridge 12 months ago They failed to find an engineer who could attend then and refunded £119 charged The money taken from my account today was unexpected as i have no further relationship with them but I will be chasing another refund shortly”

Helpful Report

Posted 4 years ago

“Carried out work a year ago which was absoloutley fine however they signed me upto a £29.99 membership fee which I was never told about have now cancelled and am awaiting refund. Very underhand and I wonder how many people have paid this with out noticing.”

Helpful Report

Posted 4 years ago

“I arranged for getting my Fridge Freezer repaired last year on (20th May 2020) After 20mins of giving my card details, add etc I cancelled and was refunded the money. On 20/5/21 they charged my master card £29.99 membership fee... I had no correspondence or any dealings with the company. I phoned to get a refund and was told they emailed me in April but as the mail must have gone in spam folder which must have been deleted I am now obliged to pay the fee...Just because they had my Card details... Please take care before you part with your details....RT”

Helpful Report

Posted 4 years ago

“Oven problem. Reported fault made appointment date. Engineer attended on said date. From start to finish he was top class, courteous, Knew exactly what he was doing. Could not fault him in any way. Fixed problem. I did not get his name but from Romania. This was the first time that I used GO ASSIST . Will certainly use them again. Thank you.”

Helpful Report

Posted 4 years ago

Go Assist Ltd is rated 3.8 based on 1,398 reviews