I’ve contact GO ASSIST to fix my fridge frizzer on the 25th of August being told that same day or next day repair are available. I paid the package £79 + £7,99 monthly for insurance and booked for the 27th. On the 26th i have received a text message rescheduling the visit for the 1st of September, got me a bit sad but i had no issue with that. 1st of September had arrived, i had to request time off work to be at home as I hadn’t been given a specific time. The day goes by and no one showed up, when i called go assist I’ve been told that they have cancelled the visit by mistake, I showed my dissatisfaction but manage to get another appointment for the 8th of September (one week later) and keep in mind that I don’t have a fridge for 2 weeks now, what makes impossible to have proper food at home (i am pregnant and haven’t been able to have a proper nutrition for 2 weeks). 6th of September received an email saying “great that your fridge is now working” which it hasn’t even been repaired yet! The engineer showed up on the 8th, looked at the fridge and asked “what seems to be the problem?” My brother explained what it was. The engineer didn’t even touched the fridge to try understand if there was anything he could do, he was there for literally 2 minutes and left saying that he needs to order the part and someone would be in contact. I contacted GO ASSIST again to understand what was going on as i have been told before that the repair would be done on the day. Now they are telling me that i have to wait for the part quote (which apparently it’s not included on what i had paid already (£79 was just for the 2 min visit which was not required as i had already had a phone call before to explain what the issue was so the engineer would be prepared to fix it on that day) and it might take a few more weeks to get it repaired. This is ridiculous and it’s getting out of hand, they do not follow with what they say. I am very upset about it and I regret 100% to choose GO ASSIST!! These company is not trustworthy!!