Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.17

4.2 Rating 2,271 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service ,good communication Mark the gas installer was great”

Helpful Report

“Apart from the date of instalation being changed a couple of times, everything went very smoothly. Jake our instalation engineer was exellent and did a fantastic job as the boiler was in a very awkward place. The electricion also was very efficient. Thank you Glow Green we are very pleased with our new boiler.”

Helpful Report

“Installation of our new boiler was carried by Dael and he did a tremendous job in taking out the old boiler and putting in the new one, with a boiler that was 20+ yrs old and taking out old parts that where difficult to remove. He always made every effort to keep his work tidy and clean and not mess up the rest of the house (along the staircase, by the radiators when bleeding them). We are extremely happy with the service provided by Dael. Thank you Dael!”

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“Engineer was very friendly explained what he was doing, no mess and very thorough. Very happy with service done”

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“I was happy with the model of boiler I chose and still am tho it's a bit noisy. The installation process was ok except that the engineer cracked 3 of the worktop tiles and left a scattering of debris on top of the boiler. He also forgot to attach one screw which apparently wasn't too important but careless none the less. My real complaint is with the after sales service. When I try to adjust the water pressure water pours from the space where the key is. I have told the enginee who promised to get something to solve it. That was weeks ago and nothing. I reported it to Glow Green and again nothing. This spoils an otherwise good experience”

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“Good service”

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“Having made contact with Glow Green our heating problem has now been resolved by the company which has resolved our differences totally. We now look forward to a positive future with the company in the future.”

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“Very pleased with everything . l will be using glow green in the future. The price is very good. Last but not least the installation team did a great job and where very polite.”

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“Customer service at Glow Green knows there products any question ask about the product they gave an answer without any delay.and the price of the product is reasonable but you have the option of paying either monthly or in full on cometion of job ..The installation team is very skilled and very tidy in what they do..l will recommend Glow Green to my family and friends”

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“Took a while for the right type of boiler to become available but installation went fine and all working ok inside a day. First service just completed with no problems. So much more economic than previous system. Very pleased.”

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“I had a problem with the first boiler fitted. The team were very quick to send another installer and now all working properly.”

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“Very good to deal with. Fitting crew spot on and very helpful when explaining the system. Would deal with again. Nothing to much trouble”

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“I had been looking for a PV solar provider able to deliver honest, independently-backed advice, installation and fully comprehensive service with no hard sell whatsoever. I found Glow Green to tick all the boxes I needed, with great communication at the onset and prompt replies. They were able to accommodate my fairly late stage request to switch from financing to paying upfront without hassle and minimal back and forth. The delivery of all the good happened exactly as scheduled and the installation was relatively flawless considering adverse weather plagued the time of year my installation took place (early January). Whilst my opinion of them is very positive, objectively speaking the level of support and responsiveness significantly decreased after I had made all payments, and in the interim of the goods being delivered and the installation. This was quite disconcerting as support is needed both pre- and immediately post-installation, regardless of whether payment has been made or not. The quality of the panels and associated hardware is excellent however, and the price/value for money aspect is also great. Overall I would therefore recommend them as a PV solar installation company, but I think their post installation care and guides for the end user need to be greatly improved. I received no real explanation of how the system works from the installing team, and this would have made the transition and trouble shooting to independent use much smoother.”

Helpful Report

“Smooth procees from initial enquiry to final installation. The most professional tradesman I have ever had the pleasure to meet carried out the work, leaving the site as tidy as they came to it. When installed they explained the system from top to bottom. Well pleased Would have given Glow Green an excellent except for the fact that the DNO exceptance paperwork only became available when I contacted the network operator myself. In fact they informed me that the certificate of exceptance letter had been ready for sometime. They e-mailed me letter immediately upon my request, Glow Green get your act together. Would nevertheless highly recommend Glow Green Trevor Ashurst”

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“Very quick response when existing boiler was found to be dangerous when flue seal broke. New boiler installed before Xmas and company waived Labour costs. Engineer who installed, Med, was very thorough and explanied operation.”

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“From initial contact to installation our experience was very good. The installation team were excellent and even though they encountered issues all were resolved. The only negative since the installation is that an outstanding issue highlighted by the installer is still not resolved and promises to call back to have not materialised. Overall very pleased with boiler.”

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“good service from beginning to end. John the engineer was great, thorough and tidy.”

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“I have given my review when I had my replacement boiler installed.It is still working well.”

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“Really excellent installation work, all completed with minimum of fuss given the fact that the house is 17th century. Bit difficult to get through to Glow Green once the contract was signed, but when I did they were on the ball and all that was promised was delivered.”

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“This is a follow up to my original 5-star review. Unfortunately, I have had to downgrade that to 4 stars after experiencing some problems. During the installation, the team led by Robert, experienced electrical issues in getting the boiler, heating and water heating to work together and this extended the job from one and a half days to three. Robert and his team were outstanding and persevered until the discovered that the control box was faulty and had to procure and install a new one. This solved the issue and the system is now working perfectly. I also had problems getting a promised refund for parts that were not used and for work clearing asbestos from the old boiler and flue. This took some time to solve and my refund was less than I expected. Lastly, the finance company's website (Creation) is very poor and difficult to negotiate and understand. Making my first two payments was tricky but I am now more aware of how to do it.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,271 reviews