Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.20

4.2 Rating 2,512 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

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Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have contacted Glow Green abauth on going issue's with thermostat they promised me that they will provide new thermostat and send people that never happened i cant controls temperatures in house”

Helpful Report

“Our initial installation date was 11 Jan 22. We were told on the day that it was postponed until 20 Jan 22. That meant we were without central heating for 30 days! After about a week we had a fault symptom,c F72, appear and had to reset the boiler. An engineer was allocated but he failed to contact us. I spoke to customer services who gave me the number for Vaillant. When I spoke to Vaillant they stated that Glowgreen had not registered my warranty. I spoke to customer services on Fri 11 Feb but the matter is still not resolved. This is not the service I expected from 'an award-winning company'!!”

Helpful Report

“To deal with Glowgreen was a nightmare as so it seems many things are automated and no person responsible for a particular client. The management is all over the place when something goes wrong and it did go wrong. On the positive side members of staff are polite and finally this unpleasant experience was solved.”

Helpful Report

“The boiler is working fine, the installation was good but the company fails on the communication level. They do not reply back to emails and it is imposible to speak to them on the phone as soon as they sell you the product!”

Helpful Report

“After- sales are very poor.”

Helpful Report

“Glow Green kept changing the installation date even though they knew we didn't have a working boiler. When it was installed I had to connect the control wiring up because they didn't have an Electrician available.”

Helpful Report

“Boiler installation acceptable but arranging the electrician to complete the contract took weeks and in the end I employed and paid for an electrician myself.”

Helpful Report

“Good price but implementation poor - pipework shoddy, condensate pipe not installed correctly, not sure chemical flush lasted more than an hour, waited weeks for an electrician to install the new thermostat. The twelve-year warranty is a bonus if you pay for the annual service.”

Helpful Report

“Can’t get any satisfaction to a complaint ,keep getting told someone will ring back but no one does, the built in time control appears to be faulty having to get out of bed 2am to turn the heating off manually”

Helpful Report

Dear Patricia, I am very sorry to hear about your experience. Glow Green strives to provide an exceptional level of service and I apologise that we have fallen short in this instance. We are very keen to rectify this situation and resolve your concerns. Please respond to the private message requesting further account information and we will get a member of our team to contact you as soon as possible. Kind Regards, The Customer Journey Team. Glow Green ltd

“The installation of our boiler was very good but as we are still waiting for our radiators to be supplied and fitted i am very dissatisfied.I am chasing Glow Green constantly and am very dissappointed with their after sales.”

Helpful Report

“Boiler fitted Thursday, broke down Friday. Could not get anyone to attend for a week.”

Helpful Report

“Do not, do not use glow green, you will get a fairly cheap price for your boiler but if anything goes wrong after instalation you will struggle to get any after sales service even to the point of not honouring the warranty”

Helpful Report

“Glow Green is a mixed bag - you can have a very friendly salesperson, reasonably priced air con system, quality and quick installation but then you may wait 2 months for remotes. I have got 2 systems installed, asked for wireless for both systems, received one after a month after installation and still waiting for the second RCN-TC-5AW-E3 Wireless Kit (GG-TK-070965). There is a definitely disconnect somewhere but countless emails and calls do not seem to help.”

Helpful Report

“Promised to deliver on the Monday. So I arranged annual leave. Boiler didn't arrive until Wednesday. Not given an explanation. I was told it would arrive on Wednesday. So had to arrange another day's annual leave. Lucky I have an understanding boss. No apology from Glow Green. They only spoke to me about financial cover for the new boiler. Boiler is good and was fitted with minimal fuss.”

Helpful Report

“Sales and finance very efficient!! Installation not so good. Engineer arrived but parts did not we had to wait a week without heating. Installation then efficient but we need a few things still doing and are still waiting. This was August But money has been taken out. We also got a GAS safety certificate we don’t have gas we only have OIL ! Not received the new cert either. Edit. We are still waiting for things sorting out. And it’s now mid October! We keep ringing and being assured that it will be sorted out but still waiting”

Helpful Report

“I was given a faulty unit and you refused to replace it . New installations have to be working and not have remedial work done on them.”

Helpful Report

“The installation of the 2 air con units was very satisfactory so the two stars do not represent the fitters/engineers. But the lack of an apt for an electrician to connect the units 6 days later is unacceptable. 5 emails later and numerous phone calls and the operators on the phone are helpful the experience has turned very bitter. Why does no one call us back to arrange for the electrician to attend . And there is an urgency in this now as your operators are aware re my urgent medical condition /hospital admission this is not acceptable at all you have been paid in full .”

Helpful Report

“The engineer did a great job fixing a/unit but so far I have been waiting almost a week for the electrician to complete the joj! Think twice before you use this company.”

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“I'm still waiting 3 weeks later to have the extractor pipe sealed”

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“Everything great apart from no idea when the electrician is scheduled to finish installation and little detail from glow green that instillation was over two separate visits in first place”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,512 reviews