Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

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Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Glowgreen team real serious about the job, install was good, gas safe, satisfied customer. Thanks for the effort.”

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“From the moment that I contacted Glow Green. I couldn't have had a better service. The fitting of the Boiler. Was perfect. Both my Wife and myself are very pleased with the new boiler. Thank you.”

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“So pleased with our air conditioner and the service we received from glow green, fitters were excellent, polite and tidy. Would definitely use this company again and recommend to others”

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“Competitive price and great work by the installer - very pleased with the result and would recommend”

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“Excellent service, fast and efficient.”

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“All the people I dealt with were friendly and professional, although sometimes it took a while to get a reply to mails. The installers were professional, polite and friendly. The price was really good and the kit installed is of good quality. Overall I'm happy and have recommended Glowgreen to some friends.”

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“Great from start to finish did exactly what they said they would do and the engineers were very helpful, polite knowledgable and consulted me about all to do with the installation. Excellent service all round”

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“Apart from the delay in getting a bracket to us, the whole experience was excellent. Thank you.”

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“A bit of messing about first off. Engineers clean and tidy. Punctual and polite”

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“Quick response but the engineer never explained the controls so left very confused!!”

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“Terrible customer service. They fob me off and leave me on hold or never ring back. I have had a botched solar install from them and a month on, it has not been resolved, nor has anyone contacted me to arrange getting it working! All I get is my “ticket” has been assigned to someone every now any then, but not information and no resolution! Avoid using this company at all costs! If you unfortunately do and have an issue, you have been warned about the nightmare you will have walked into! The option on the review site ask how did I communicate with the company, it has been numerous phone calls, emails, a phone call to the complaints department (they didn’t answer after an hour of ringing) an email to the complaints department with no acknowledgement. This review website needs an option to say the company has not responded at all!”

Helpful Report

“If I could give them 0 stars I would. We had a boiler installed and have not had hot water since, it has been almost a month since the installation. When we spoke to Glow Green they were adamant that the lack of hot water had nothing to do with the installation even though we had hot water up to the installation date and have had none since, and must have been due to a broken valve. They took no responsibility and they were only willing to return to our property to fix the valve for an additional fee. We had a third party come and review the installation because, quite frankly, we didn't trust that Glow Green would give us an honest answer. He quickly discovered that there was no electricity reaching our hot water tank so the lack of hot water was due to a faulty installation and not a faulty valve. We have reached out to Glow Green to resolve this and get an engineer over to our property to fix our hot water, but they have gone radio silent, not responding to our emails or calls. I would not recommend them.”

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“The whole experience was a disaster, nobody had any idea of what was happening right up to the day of installation. Communication was non existent it was obvious the left hand didn't know what the right hand was doing. I was forced to pay more than agreed due to their incompetance !!”

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“You sold me a boiler that was not working”

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“Installer arrived on time and worked hard all through the morning completing the work well and ensuring no mess was left behind.”

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“Excellent service very good stuff nice people”

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“Excellent service”

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“The boiler installation went smooth.”

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“Excellent service and very smooth and professional installation - no hesitation in recommending Glowgreen”

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“It is a very competitive world out there with boilers and it is hard to choose the right one, but I am pleased that we used Glow Green who provided a very good price and service.”

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Glow Green Ltd is rated 4.2 based on 2,372 reviews