Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Would be more than 3 out of 5 but took 3 attempts to get installed. 6 weeks later than originally and planned lots of chasing up. The 3rd engineer was very very good though, neat and thorough.”

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“Good communication, punctual and efficient service. I used Glow Green because of a recommendation by a family member - and now I would also recommend them.”

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“Very satisfied with the installation of my new gas boiler. The young engineer worked very hard and was extremely helpful in helping me to get the remote control set up as unfortunately I 'm not very sure about some of the latest technology out there. Everyone whom I have been in contact with regarding my new boiler has been most polite and helpful.”

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“Great company they were very Proffessional and on time.”

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“Very good service without being pushy. Service was quick and efficient whilst being reasonably priced. Overall very good and would definitely recommend.”

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“Only problem was original sourcing of boiler. Other than that a 5. DJ.”

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“This company from start to finish are brilliant. Phone calls engineer. Very well installed. Can’t fault. I recommend”

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“I used Glow Green after a friend recommended them. They were great throughout the process and competitively priced. The process of getting a quote was easy and I was given several options to suit my budget. The technician who installed the boiler was excellent and professional. There was minimum disruption. I would use Glow Green again and would recommend them to others.”

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“So far I'm very happy with my Glow Green experience, they've been efficient, professional, knowledgeable, and capable, and the same can be said for my team of fitters, Bill and Ben, yes - Bill and Ben!, a very nice father and son team who were very easy to get on with, many thanks to them. I only hope the air conditioning unit proves to be as efficient as everything else so far has been.”

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“Really good service”

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“Very efficient company, Done job as specified, Ben in sales was a great help”

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“Excellent prompt service and good price.”

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“Very good and fast service. Good price.”

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“Friendly service, easy to use online website. Fast and quality installation. Reasonable prices.”

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“Quick and good job”

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“Very nice Engineer new what he was doing.”

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“Terrible customer service. My partner had a long conversation on the phone with salesman Chris about moving the boiler from one room to another when replacing the boiler. 0 notes must have been taken as when their installer rocked up he had no idea of the change in room. Firstly, installer Lee tried to call, which was met with we'll be in contact shortly (this didn't happen). Tried one of their numbers no answer on hold for 10 mins. Tried another number and got through, only to be told they would have to deliberate and get back to us shortly. No answer for the next hour and finally our installer called it a day. No call for the rest of the day. What a huge waste of time and they don't pay the poor installer despite driving 2 hour round drive for their error. Will promise you the moon on a sales call, but don't bother. I assume they will come back with a higher quote now and waste everyone's time. I'll be going for the local guy next time.”

Helpful Report

“Appalling service. I ordered my solar panel installation on the 23rd March. The sales representation was very knowledgeable about the product and answered all my question well. The deposit was paid and the preliminaries required completed on schedule. At this point the service provided fell away entirely. When I spoke to the installation team I advised them of my holiday dates so that they could work round them. The first date given was during my period away. This was after resolved after two phone calls. The next date agreed upon was for a week after my return. A few days after the call I realised I had not received any confirmation of the proposed date and had to phone the installation team again. They duly sent a confirmation e-mail. On return from holiday I phoned to ensure all was progressing according to plan and was please to hear this was the case. On the morning the scaffolding was due to be fitted I contacted the Glow Green to obtain a rough timescale for their arrival. No one could provide me with one. Several phone calls and six hours later they admitted that no confirmation for the work had been received. Consequently my day was wasted. Without the scaffolding the rest of the work could not proceed. I had cleared my diary for the following two days in addition to the day the scaffolding was due to be fitted these where also wasted. There was no explanation as to why the scaffolders lack of confirmation had not been spotted during my previous calls or any apology. I still await a full explanation. In my opinion this showed a total lack of care to ensure Glow Green had completed their side of the installation contact, a casual approach to customer enquires and a total disregard for the customer time.”

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“Excellent service from Engineer’s Craig and Jack efficient and friendly…disappointed with delivery of boiler 1 1/2 late leaving Engineers waiting.,l driver said the money wasn’t paid to book the slot ….not good enough let the whole team down. Was 20 mins on hold on phone…”

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“Hopeless almost from the outset. Poor telephone system - breaking off and cutting out. Took payment for a product that is not available. Cancelled survey. Cancelled installation with no warning. I recommend not using at all.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,372 reviews