Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Avoid at all cost!!! Ripp off/ layers/run away if yoy can before lot of problems happens!!!!”

Helpful Report

“We booked in to have a boiler, radiators and pipework installed for a Mon-Thur. We were told that the boiler will arrive on the Friday prior so that it is there and ready to go. As they couldn't give us an exact time of arrival, my wife waited in for the boiler delivery. We then had a call from them on the Friday saying the boiler is not in stock (should of known this well in advance of the delivery day) and they would phone me on Monday to discuss options and availability. No phone call. I then phoned them on the Tuesday to find out what was going on and they then told me the Boiler was back in stock and the fitting date had been pushed back by 2 weeks. This wasn't ideal seeing as we had other works planned to be carried out on the Friday after the original completion date. I decided to phone for a refund (paid half upfront and the rest would be due on completion) and they said that someone will contact me urgently on that day. No phone call. Two days later I phoned them and asked what was happening and the lad was very helpful and was able to arrange for boiler delivery and installation to start the next day. We accepted this and then had a voicemail telling us it had been pushed back a day. Then another call it was back to next day. After the original timeline was scrapped, we had to cancel several contractors and subsequently had to pay booking cancellation charges. We phoned up to see whether they would reimburse us for any of these charges which were due to issues at their end and not ours. After a few calls back and fourth they made an offer which was quite frankly, insulting. As works have already begun there is no going back but I truly regret using this company. I can see many positive reviews so am aware that they are probably a good company on a whole but the experience and run around I have endured has put me off and with the total payment being around 6k I feel like I could of been treated a bit better and more efficiently.”

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“I am happy with your service”

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“Very unhappy with their customer services. After my boiler was serviced by them it started losing pressure, unless I had the heating on. The water was going lukewarm to cold during showers which is not pleasant. I called them to get the issue fixed and they did not take any responsibility for it. I was also told I would have to pay about £200 to have an engineer come over. Do not bother with them, buy your boiler from somewhere else.”

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“The Sales person was fine, no problems, but the first engineer scheduled twice let me, and glow green down his excuses were perfetic thus I had to wait longer that was stated in the original sales discussion . However the engineer that did eventually carry out the job was vert good,”

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“After the fitting of the boiler 2 issues cropped up . Firstly the hot water needed adjustment . They refused to send an engineer to have a look at the boiler . I was told to contact the manufacture to sort it out . Secondly during the boiler fitting my floor tiles got dammaged .I emailed straight afterwards now 4 weeks gone nothing has been followed up to now . Need i say any more I have had dealings with roague traders in the past 30 years as a landlord this company has all the traits of a roague trade company . Beware !”

Helpful Report

“Rather use your local plumber who may charge a little more, but will do a site visit (essential) and provide an actual service. False advertising on website claiming 48 hours for emergency installation but actually took two weeks to confirm an installation date. Despite the company sending two emails confirming installation date, They never showed up for the delivery of the boiler, or for the following day installation. I waited in all day and no one called to apologies or communicate anything! When I called to find out, they lied about a delivery lorry breaking down, then about a microchip problem, and it finally turned out that they had no stock of the Vaillant boiler. You would think they would have been aware of this problem two weeks prior , when I booked and paid for the new boiler, or in the days leading up to the installation date? They then offered me an inferior boiler to be only installed in another two weeks!! This seems to be their standard operating procedure if you look at the other complaints. They also will charge you a £250 cancellation fee in their terms and conditions, but are unwilling to cover loss of rental income for not showing up. They will probably respond to this with their standard: "We appreciate you have not received exceptional service”, but beware they do not give a damn about the terrible service they offer!”

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“Good fitting service I do prefer a telephone conversation instead of email that was my only draw back”

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“Sorry I don't do reviews”

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“Very efficient from start to finish. Excellent communication via phone & email throughout. Competitive price too. No complaints at all!”

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“Really happy with both the service and the solar panels. I feel very smug knowing I'm doing my bit to save the planet and my finances”

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“Would recommend”

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“The boiler was installed in a clean and professional way. !0/10”

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“Engineer was prompt clean and courteous would definitely recommend them”

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“I was very happy with the installation of my boiler and ste and max the installation guys were excellent 👌”

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“Great company! From my initial first phone call to new boiler installation, everything was first class. Very happy with my new boiler, it positively purrs compared to my old inefficient one. Would recommend to my friends and family.”

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“Quick and easy process”

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“excellent company and their tradesman was excellent would recommend”

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“I placed an order for Solar PV with a battery in early February 2022. Initially I was told installation including battery would be completed with 6 weeks, then I was told DNO applications would take 10 weeks, which turned out not to be true. We agreed an install mid-March and I waited. On the day we were let down, but this wasn't confirmed until the next day following hours spent on the phone trying to get things sorted. We were delayed until April but then let down again. We were asked to agree to additional costs for scaffolding before scheduling again for this month and I have just been let down again. In addition, the wrong parts were delivered which too a few additional deliveries to resolved and a non-MCS accredited engineer was booked for our first attempt. All the installers I have spoken to suggest that every customer they deal with has problems similar to my own. In addition emails are not replied to, every call will have you in a queue for 30mins+ and when you do speak to someone they are never somebody who can take ownership of your problem. I've had so many broken promises now that I do not believe them any more. I've seen so many examples of other customers with similar issues that I do not trust the review score I am seeing here. Glow Green are either creating false reviews, rewarding positive reviews or selectively inviting reviews for successful installs, but I expect a high proportion of bad experiences that is not reflected here. Do not use Glow Green, use another company who have their own installers instead. It's definitely worth paying more.”

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“Excellent service”

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Glow Green Ltd is rated 4.2 based on 2,372 reviews