Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“My dad ain't happy unfortunately the job not complete. The lad who put the boiler in he said he needs an electrician to complete the wiring been waiting for the electrician to come since Monday 12th September. It's Wednesday still waiting rang glow green & they said there don't have electricians wft glow green do your job or quit your company”

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“Do not accept what you are told over the phone, I was told a bunch of lies just to get me to accept the quote.”

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“Did a good job and happy with it all so far. Not used the heating yet but I'm sure it will be fine”

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“Great service from start to finish”

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“Very satisfied both with the product and the installation.Thanks again for your prompt service”

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“Excellent service from glow green and engineer and his apprentice where first class.”

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“From point of order to installation it was made easy with Glow Green. Very happy with my Air Conditioning unit also the interest free credit for 12 months.”

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“It’s not complete. It’s still left not connected to my electricity !! Left with an extension lead!! SHOCKING SERVICE!!!!”

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“Please do not ignore the negative comments from customers about this company. We are the genuine customers and if you fail to do like I did because i thought it was a mix feelings from customers before now, you will fall into their trap like me. This company is a complete shamble and highly disorganised. They collect your deposits and careless about what happens after. I was promised 17th of August for all materials to be delivered and the Engineer was to install the PV on 20th of August. On 17th , I called a lady,Yolanda, at about 3pm, reassured me everything was fine and the installation would go ahead on 20th. Another guy, called Richard also sent mail to me about same time that he hoped my issue has been dealt with and gave reassurance that everything was fine. Then 2 hours after, a guy called David at 6pm on 17th left a voice, sounded very apologetic that he had something he wanted to tell me about a panel. First, I was wondering what,was he going to tell me 2 hrs after Richard and Yolanda promised everything was going to be delivered. On 18th of August, I called David early in the morning to find out what the matter was, then he said he was very sorry that panel they wanted to use for my installation on 20th was no longer available. And I said, seriously 😐 ! The annoying part was, they can't get that panel of 395 but they will now make a new order for 385 panel for me and unfortunately it would still be the same cost. Scaffolding has been up for over 3 weeks now, very Obstructive. The scaffolding company have now threatened twice to dismantle it even when installation has not been made. First time, I informed their manager, Dan, that the scaffolding company was going to pull down scaffolding before installation,he said he would act quickly to stop them from doing it which he did. But would you not be wondering if anyone in this company is in charge of anything. Hmmmm ! What about materials ? Delivered at different times in an unsecured places in our estate. After 20th of August failed, I was the one who had to chase them for a new installation date and I believe the new date of installation of 14th of September is not genuine. Why have I said this ? I sent mail to Yolanda few days ago to find out what materials have been delivered and what have not been delivered because I had no clue about was in the package of inverter. She replied to say that the battery and tigo are yet to be delivered. And I responded to her and copied Dan in and queried why would you fix another date that's going to fail when you have not yet delivered all the materials to my house. Up till now, I have not received any response from any of them on this. Today, scaffolding company have sent another text to me to say they are dismantling the scaffolding on 9th of September even when glow green have fixed 14th September for installation with all materials not been delivered. What a joke ! I called the glow green customer yesterday to let them know that I have notified my lawyer and would be taking a legal challenge if this PV solar not installed on 14th of September, get my money back( they have collected 70% of overall cost) and make claims for taking time off from work to stay at home at 2 different times for materials delivery and installation that never happened. These guys don't feel they have a responsibility towards British public who are borrowing money in thousands to invest into PV solar system. They blame everything for their failure apart from themselves. From China battery supply issues to panel issue from Korea etc. Would you not been wondering how is China or Korea or manufacturing company strike to be blamed for their poor communication, lack of organisation, lack of leadership, inability to get hold of anyone over the phone apart from their customer service personnel who won't be able to answer your queries but would only give u a reference or a ticket number that your case has been logged in etc Do not fall into their trap. They are only out to get your money and tie you down to unknown time when your installation will be carried out. They will promise you heaven and earth to get your deposit from you and after that no one takes any responsibility for anything. Guys, I will keep you updated after 14th of September”

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“Glow Green were great, until they had my money, then things started to go awry. The instant communication lines which I had been accustomed to, vanished and the scheduling for our solar PV installation became a real chore. I changed our holiday bookings to fit in with their timing and booked time off work to be available. Without notice the dates were changed again and I was left losing money for time off work. Eventually the installation was started but parts were missing so the contractors couldn't finish the job. The contractors work was OK but it was not what was agreed with the GlowGreen sales and design team and cabling was done externally, which is exactly what I didn't want. The company ignore all my attempts to communicate and I'm left with a half installed system and scaffolding on the front of my house taking up my parking space. Today I get a message from a scaffolding company telling me that they will be coming on-site to erect (another?) scaffold!! I've spent hours on the phone trying to get through to someone who may help. Nobody answers Unless you are potentially a new customer when they are all too happy to help free you of your cash. DO NOT USE THIS COMPANY!!! Totally stressful experience which should have been an exciting upgrade to our home but instead I'm left anxious that it will ever be completed. Been on the phone today for 1 hour so far, on hold with the dreadful piped music driving me up the wall. Grrrr.”

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“I accepted a contract with Glow Green to fit my Solar Panels and Batteries on the agreement that the job would be completed by 14th August 2022 and they would aim for the end of July. Glow Green later offered a start date of 4th October. I told them that is too far away and reminded them of the agreement. I was then given a start date of 3rd August which I agreed to. On 3rd of August we had a fitting team but no materials to be fitted. Start date now would be 4th August and we were promised that materials would arrive before 10am on the 4th. Some essential parts did not arrive so only a partial install happened on 4th August. Other materials have now arrived but Glow Green are now saying they cannot get back to us before 4th October. Many, many other issues have arisen over the time. If I could get out of this contract I would, but financially I might not be able to. Then I am told by Glow Greens 2nd Sub-contractor that the wiring done by the first team is dangerous and will need looking at. We are now in September, we have scaffolding blocking our windows and parking and dangerous wiring in our house. Yet, all we can do is hope they get the job finished asap and then get it checked by a third party. I will be seeking legal advice.”

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“DO NOT USE THIS COMPANY!!! Horrendous experience - should have been an exciting investment in our home but left with leaking air con unit, installed in the wrong place, walls need repainting, trunking needs refitting AND the installers forged my signature on the completion document as I told them I wasn’t satisfied! No accountability from GlowGreen - continue to chase a satisfactory outcome - only way I can get an answer is by going through the sales line! No one returns my calls or email!”

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“Thought the works were done well until my neighbour informed me my chimney stack cap was damaged, this was not like this before the works and evidentally there afterwards. Disappointed, especially as Glow Green do not want to take liability.”

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“Please, please do NOT use this Company I just wish I had read the reviews first they will basically take your money and that's it! Faulty Air condition units no Installation no electrician no communication nothing you can email and phone till you're blue in the face but you won't get anywhere. Do not give these cowboys your hard earned money.”

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“fantastic customer service from start to finish - love our new aircon :)”

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“The system is working well but needed several visits from the panel erectors and difficult to get someone to commission. When they came the system had to be retired before it could work. Individually the guys were friendly and helpful but I think the scheduling let them down”

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“Please see complaint”

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“This is the worse company and worst work for my boiler. After half year the problem still not solved. Definitely not recommending.”

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“I ordered a standard 4kWh solar array, inverter and battery at the start of June. The initial ordering process was fine but the level of service dropped to the point of being farcical the closer we came to the scheduled installation date. This date slipped 4 times. On the third date the fitters arrived only to find that GlowGreen failed to schedule an electrician. The electrician was pulled from another local job a few days later, which was actually a family member's job. That family member is now stuck waiting for a new install date as well. Approximately 15 calls/emails/messages went unanswered between the original install date in Mid-July and mid-August. The installation contractor had to completely change the planned install as there were several significant flaws in the agreed design, not the end of the world but it did mean that we were forced to install the equipment on the exterior of the house - something we explained wasn't something we wanted to do. The TL;DR is this company uses sub contractors but is utterly useless at organisation/communication with those contractors. Communication to the end customer is also very poor.”

Helpful Report

“Glow green were approached in June 2022 with a view to provide a quote for installation of solar panels which arrived by email in no more than a couple of days (I can't remember exactly how long). The quote was very competitive, and itemised what was included, what was not, and the itinerary if I decided to go ahead. I found them very easy to deal with, and was kept in the loop during all stages of the installation, and upon completion all the necessary documentation arrived by email. Once I had confirmed that I would like to go ahead I received an email from them confirming when the materials would be delivered, when the scaffolding would be erected, and when the installation would take place, and everything went pretty much according to plan. The installation itself was completed in one day, and I can confirm that the installers were polite, courteous, respectful of the property in which they were working, and everything was done in a clean and tidy manner, with the overall quality of the installation being of a very high standard. On the basis of my experience, I would certainly recommend them to anybody that was thinking of installing solar panels (in fact I already have). Colin Ayres (Exeter)”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,372 reviews