Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Excellent service and made a great job of the installation, heating and hot water never been so good.”

Helpful Report

“Our initial installation date was 11 Jan 22. We were told on the day that it was postponed until 20 Jan 22. That meant we were without central heating for 30 days! After about a week we had a fault symptom,c F72, appear and had to reset the boiler. An engineer was allocated but he failed to contact us. I spoke to customer services who gave me the number for Vaillant. When I spoke to Vaillant they stated that Glowgreen had not registered my warranty. I spoke to customer services on Fri 11 Feb but the matter is still not resolved. This is not the service I expected from 'an award-winning company'!!”

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“A very good company to deal with. Very professional from first point of contact to actual installation. All aspects went smoothly and every was a pleasure to talk to. Great respect for the fitting team who never stopped working from getting here to job completion and left every as they found it. Would recommend to anyone and everyone.”

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“Very satisfied with the service and replacing my old boiler . The engineer was very good at his job . I would highly recommend Glow Green to anyone”

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“exellent service engineer was friendly made the work look easy left no mess explained how to use boiler”

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“I have recently changed my boiler Through Glow green they did very good job.I am very happy about their work Thanks”

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“Very good service. Best price too”

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“My old boiler which was 24kw of 19 years old was warming my radiators better than your 30kw vaillant which I paid so much. I signed for completion because, I don't want to go through further stress. The engineer who installed is not responding!!!”

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“Brilliant Service”

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“Boiler arrived as planned Fitter arrived next day as planned, Work completed one day as planned, Good service.”

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“Good quick service Excellent workman Also very clean Would recommend”

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“Very efficient company. Boilers competitively priced. Installation went like clockwork. The engineer was helpful and friendly and above all did a workmanlike job. The boiler worked perfectly first time and has continued working well. Altogether, extremely satisfied with Glow Green.”

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“Service ideal couldn't ask for more and gas engineers Surefire Eco ltd of Leeds have done a proper job .many thanks... don bullock.”

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“Very happy with the installation would highly recommend them.”

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“I found glow green easy approachable and speedy installation I would definitely recommend”

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“Very efficient in all aspects would recommend....”

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“Good efficient tradesmen carried out the install, cleaned up well afterwards, install very neatly done.”

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“This review is not about products supplied or any installation, I'm sure they are perfectly fine. I'LL keep this to the point.... I contacted Glowgreen energy to get a quote for an 8.2 kwh battery, an AC inverter and all necessary extras, plus install. On the initial phone call I mentioned the products I wanted and explained that the garage, where I wanted the install, is seperate to the house. I specified that I needed a LoRa device to wirelessly communicate from the meter to the battery due to the seperation of the garage to the house. The customer service person didnt know what this device was, however an explanation jogged their memory from another install. I got a quote and I asked if it included everything!!! Including the LoRa. The reply was YES. I received the quote via email but with the wrong item on it. Phoned up again and then got the quote sent with the correct product. All following communication is now via email.... I asked about adding an additional 5.2kwh battery and how much it would add to the quote. This is the reply.. "Hi, adding a second battery at 5.2 KW would increase the quote cost by a further £2500. I personally would not feel like the added storage is needed as you could add this down the line." So, apparently I don't need it and I can get it later! Did I ask for an opinion? Surely it would cost more to add at a later date. Oh, and why dont they want me to spend more money with them??!! At this point I am slightly worried, so I again ask if the price is all inclusive, including the LoRa device. Here is the repy... "Hi, The EM115 meter is included but LoRa is not needed unless the battery is a long way from the mains supply." So, now it seems that the initial conversation about needing the LoRa device and the seperate garage is long forgotten..... Once again I explain everything, the garage, the LoRa, the all inclusive price etc.... I get a reply that all of this will need to be checked and they will get back to me. Here is the reply.... "Hi, I am happy to add the LoRa on for £100 for you as I do feel myself that it will be needed." Apparently they now feel I need it. At this point I have lost confidence, and to make matters worse the extra £100 is apparently a good will gesture. We go back and forth as I try to understand why their recollection of all of the above is different every time I receive a new reply via email. It's there in black and white and yet they keep digging a bigger hole. To top it off, this is another communication from them. "Hi, As mentioned I included everything as standard but the LoRa is not a standard feature on the battery install as most people install them in close proximity to their meter and when you came back to me regarding the LoRa I checked and I came back to you straight away with the price. If the updated quotation is beyond your budgeting requirements then I fully understand and I am sorry we couldn't move forward on this." Yep...apparently it's all about my budget and nothing to do with their incompetent service. At no time until I had to question it, did they mention the the LoRa isnt "standard" and not part of the quote. I ASKED SEVERAL TIMES IF IT IS ALL INCLUSIVE, INCLUDING THE LoRa! After much consideration :-) I have decided to go elsewhere. I suggest you do the same.”

Helpful Report

“Brought a boiler with them because our old one was broken beyond repair, I have never dealt with a company that is so incapable in my life! The first engineer didn’t turn up the second one couldn’t finish the job, the third guy couldn’t make sense of what the other one had done and finally the last man took two days to do “ a one hour job.” It was seven days of hell and literally not one person back at Glow Green was helpful, they didn’t know what was going on and just blamed everyone else. It was a total nightmare, I’d never recommend them and I deeply regret ever having even heard of the company. To top it all off I have a boiler that doesn’t make very hot water and have to boil the kettle to have a good bath in winter.”

Helpful Report

“4 months and counting for PV solar panels. Always take a message, no one rings back. Quoted 3 times and I’m expected to foot the price increases. No accountability from their leadership, no “I’m sorry I’ll match the price we had in November” The leader of the scheduling team is completely inept and ineffective. A company with poor systems, no leadership and ineffective customer relations. Not happy. Still not had my install - it’s now in March - apparently.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,372 reviews