Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“I assigned Glow Green for my boiler upgrade. Their cost was competitive and they contact you to discuss your requirements & how you wish to finance the project. However after this point it went all down hill rapidly. The boiler upgrade which was scheduled for 2 days, took 7 days. They assigned an inexperienced local engineer that I could have found myself on gum tree. I launched an official complaint about concerns with workmanship & the extreme inconvenience the project was having on my day to day & costs. The complaint team responded, asking me to allow the engineer to commission the boiler and insist on me signing the paperwork despite work still being needed with gas pipes. As they was alerted by 2 engineers that the boiler was more powerful than required and as a result requires upgraded gas pipes. They promised they would investigate and conclude their complaint after, but this hasn't happened. I have a working boiler that doesn’t feel like an upgrade. My Recommendation is to spend a bit more and go with a more reputable boiler establishment for better peace of mind, this company looks glossy & organised, but underneath you are not guaranteed to get a top engineer, as they are like a agent that assign jobs to local engineers”

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“The engineer who installed the boiler had taken the thermostat I paid for with him saying I didn't need it as I could control everything with the thermostat for the underfloor heating. However I then realized I had no way to control my towel heaters so I asked them to come back and install it. We're now one and half year later. I had to follow up with about 50 emails, 30 phone calls, 4 days waiting for an engineer that didn't show up and 3 times an engineer visiting who didn't know what to do. I still don't have my thermostat installed and Glow Green is not responding anymore at all.”

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“To deal with Glowgreen was a nightmare as so it seems many things are automated and no person responsible for a particular client. The management is all over the place when something goes wrong and it did go wrong. On the positive side members of staff are polite and finally this unpleasant experience was solved.”

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“They were unable to provide the boiler which they initially promised. When the boiler did not arrive on the day of delivery, I phoned them and after long wait and after several calls, I was informed that the my boiler is not available and I should choose alternate company.As I was waiting for 7 days without heating in my house and had paid half of the price for potential boiler,I compromised and chosen an alternate boiler. On the day of installation an engineer arrived but was not sure where is the boiler. Customer service was themselves not aware. I cancelled the order eventually. They have no communication among themselves. Still getting emails that engineer has been asigned to my work. Sometimes get email that few objects have been left in my house after completion of work. Just auto generated emails. Very unprofessional people.”

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“Good prices. Everything carried out to a high standard and on time. No pressure sales talk. Couldn't be happier.”

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“Average poor customer care slow response”

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“Best deals when I needed a new boiler. There was a small problem which they resolved the following day. Would definitely recommend.”

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“Good value, prompt installation and excellent service”

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“Great service, did a fantastic job.”

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“Very prompt response to inquiry, price very competitive and engineer was excellent on the day.”

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“From my first phone call to Glow Green they were helpful, polite and extremely efficient. I would certainly recommend them. After service 100%. Thank you Glow Green, first class, 5 out of 5”

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“I was well pleased with my installation and the engineer was very professional .”

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“Very helpful and friendly service. Clearly good at what they do. Excellent. Thanks again for my new boiler.”

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“The best service ever and the best custimer service”

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“The engineer was excellent and I whould like to thank for how quickly he did the job”

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“Superb customer service from start to finish.”

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“Salespeople recommended the wrong boiler for the size of my house and the size of the gas pipes so delayed installation by 1 week as had to have another boiler delivered. The finance team still has not sorted a revised invoice to reflect the less expensive boiler and the returned smart controller. The engineer was excellent and the boiler is working OK as of a week ago.”

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“ever thing they said was right on and all ways there to help if you need them”

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“Boiler conversion - tank to combi. - Highly recommended. -Professional from start to finish. - Our fitter Jordan was excellent. - Thorough neat work product and very work conscientious. - Price was fair and not more expensive than others.”

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“The boiler is working fine, the installation was good but the company fails on the communication level. They do not reply back to emails and it is imposible to speak to them on the phone as soon as they sell you the product!”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,372 reviews