Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.01

4.0 Rating 4,985 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,985 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I PREPAID GLOTECH TO REPAIR A FAULTY BEKO WASHING MACHINE. I REQUESTED THEM TO NOTIFY ME WHEN THEY WOULD ATTEND, THEY DID NOT AND GAINED ACCESS VIA THE TENANTS. THEY DID NOT REPLACE THE QUOTED PART, THEY GOT THE MACHINE WORKING BUT LEFT IT MAKING A DREADFUL NOISE. GLOTECH THEN QUOTED AN ADDITIONAL £165 TO REPAIR THE MACHINE. I REQUESTED BARCLAYCARD TO STOP THE PAYMENT. GLOTECH THEN ISSUED A SECOND AMENDED INVOICE WHILST BARCLAYCARD WERE STILL INVESTIGATING MY CLAIM, WHICH BARCLAYCARD TOLD ME THEY WERE NOT ALLOWED TO DO. ALTOGETHER GLOTECH OFFER A TERRIBLE LEVEL OF SERVICE AND HAVE AN AGGRESSIVE APPROACH TO THEIR CLIENT. DONT USE THEM!!”

Helpful Report

Posted 4 years ago

Good afternoon, I am sorry to be reading this it is a very disappointing review from you. The engineer attended the property and reset the stat switches, other parts were required to be ordered to resolve this, various team members and our engineering Manager and accounts tried to contact you to discuss this from April onwards- unsuccessfully. We carried out a service for which you have not paid, the engineer attending the property, diagnosing faults on your appliance, he worked on the appliance whilst there and identified parts required to resolve the problems with your appliance. You chose not to proceed with the repair and not to pay for parts which we understand however we provided you with the service and the options for which there is a charge payable this is all we have asked you for.

Posted 4 years ago

“I had a repair job on the kitchen hood booked with Glotech at my home. Job number 1041478. Their technicians came several time and invoiced me for parts and labour each time. They could not fix the hood and abandoned the job. Only refunded money for the parts. I suggested them to replace the whole hood rather than trialling component by component replacement which has turned out to be more expensive than the hood. Due to some reason they don't seems to be interested in solving the issue.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, looking at your repair, you reported a fault with the hood, the engineer did everything he could to repair this for you however some items are then deemed beyond economical repair if the identified parts do not resolve the issue and there are further issues uncovered with an appliance which means the cost of replacing all relevant parts is more than an economical cost to replace as in the case with your hood. We do realise that this is disappointing for a customer and this is why you have been refunded for the parts. If you wish you could email to repairs@glotech.com as to what your expectations are beyond the refund for any parts. Thank you

Posted 4 years ago

“Booked a repair with Glotech who I have used before. Initially for the following day they then sent an email changing it for two days later. They also asked for payment at this point but I refused to pay for a service two days before they were even going to attend! The engineer attending was excellent, the fault was identified and a part ordered and this is where I felt let down. I paid for the repair and parts at this point which I had to do, three days later I received a text saying they had the part in stock but when I contacted them they could not give me another time slot for repair over a week, I just feel like they now had my money so I was now at the bottom of the list of repairs. One to think about when booking online, they will give you a next day slot for repair but this seems to be a way of then getting the job. I’m sure if payment wasn’t until completion things would be different. See what happens in a weeks time!!! 🤬”

Helpful Report

Posted 4 years ago

Good Afternoon- it is disappointing that your repair could not be booked sooner, and that this has changed what could have been a positive experience for you with Glotech I have highlighted this for a review of processes as all feedback is valuable. Thank you .

Posted 4 years ago

“The freezer had been turned off due to incessant beeping. The engineer came in and said if it’s beeping it’s broken. Said he can’t mend freezers as everything is internal and charged £99.”

Helpful Report

Posted 4 years ago

Good afternoon your repair was booked online with the fault simply described as "Its not working" a qualified engineer attended and had the fault being something repairable he would have willingly fixed the problem or identified parts required to do so, the engineer diagnosed that your appliance had internal leakage which he deemed as unrepairable. You may have misunderstood his diagnosis it was not that he cants mend freezers but indeed that the faults with your appliance made it unrepareable. We understand that it is a difficult time when our appliance is no longer functioning however this was beyond repair. we hope that you have successfully replaced your appliance and the new one gives you many years of great service

Posted 4 years ago

“If I could give them 0 stars I would! They charged me almost £100 to come repair my Microwave, after a 5 minute review the "engineer" told me that I would need a £500 part to repair it and that without that he couldn't do anything! He said he could glue the piece back together but that it would only break again, and since they have guarantee they obviously don't want to attempt a repair that would hurt their bottom line. So they basically scammed me out of £100 without doing anything for me, a fully chargeable fee for coming and telling me that they couldn't help me. And then on top of that they want to sell me a new Microwave and charge me a "Gold Service" to install it... I can't believe they can get away with doing this to people, they get away with saying you are just paying one fee no matter what they need to do, but to be honest you are better off paying those engineers that charge by the hour, that way at least if they come only for 20 minutes you don't feel so cheated our of so much money. On top of everything, I have to beg over and over and over for you to send me the supposed report where your "Senior Engineer" said my microwave couldn't be fixed, so that I can get a second opinion, because in all honesty I don't trust these people's judgement, it looks like they are just trying to maximise their profit. I do hope you get properly looked into for the way you do business, it is absolutely appalling.”

Helpful Report

Posted 4 years ago

Good Afternoon It is so disappointing to read your review I have requested an investigation of your repair from booking through to engineer visit and our Customer Service Manager will come back to you as soon as possible

Posted 4 years ago

“Engineer visited and told me our Miele wine cooler was not repairable for less than £1700 after only 7yrs of use. Not happy with the result and wasted £117… for a call out charge!”

Helpful Report

Posted 4 years ago

“my original repair for my freezer was all booked up for the following day then I got an email 5 minutes after the office closed saying that it was rebooked for the following day. this is not acceptable”

Helpful Report

Posted 4 years ago

It is disappointing for our customers if and when an appointment has to be changed, however there is always an unavoidable reason for us to need to do this. I will send you a private message to confirm your details so the the reasons can be confirmed. Thank you

Posted 4 years ago

“Called the booking line Saturday, made an appointment for the following Monday between 8 & 1pm. On the Monday at 10.30 having put the morning aside, I received a call from the franchise for this area & was told “sorry, glitch in our computer system so won’t be able to come today. I only came into work an hour ago & I’ve had loads of calls to make.” Not good enough, it was a fridge freezer needing repair, for the hottest few days of the year. Don’t use them, I never will again. Especially as it wasn’t GloTech due to viisit me, but a franchise.”

Helpful Report

Posted 4 years ago

Thank you for reviewing There are some areas that we need to use our Franchise engineers in, these are fully qualified Engineers that work with Glotech and on our behalf, I have asked for the team to fully investigate this for you. thank you

Posted 4 years ago

“They do not call or listen and falsely claim for fc charges no updates after a job and hard work to deal with. I would avoid”

Helpful Report

Posted 4 years ago

“I telephoned the call centre and place an order for a replacement door handle my Miele freezer. The person, who took mycall, was very helpful and we agreed a time and date to carry out the repair. On the day that I was expecting the engineer, by 4.30 pm, the engineer had still not arrived. I telephoned the call reception and was first of all to be told that they would have to find out what had happened and would ring back. I never received a call so I telephoned again. This time the person concerned was very helpful and explained that my freezer handle had been given to the wrong engineer, who was not authorised to repair really equipment. He then explained that I would have to have a new slot. Unfortunately at that point I was having to go out in a hurry and asked him to leave a message on my answerphone. I never received a call. Today I telephoned to try and find out what was going on and having waited some time to speak to a person after a short call I was cut off and left hanging on the line. Glotech seeming capable of returning calls or keeping their clients aware o any issues. I have paid for this freezer handle and it has been deducted from my card. The whole performance from my point of view been a complete disaster. I am still waiting for a response.”

Helpful Report

Posted 4 years ago

“Appalling! I booked online for a specific time for them to come. Re-arrange for work from home. Appt confirmed by email for 8-1pm. It was only when I checked my email that they said the appointment had been changed to all day. The. When I phoned, they said they would not be available till Wednesday at the earliest.”

Helpful Report

Posted 4 years ago

“The fault was clearly described. They sent an inexperienced mechanic who said Bosch not good machines. Without taking the machine apart a diagnosis was made. We could have been warned that Bosch parts are very expensive and not readily available. Why didn’t they advise the parts would cost over £500 new machines cost less than this. I certainly wouldn’t recommend these people they charged £81 for a call out and repair. No repair was carried out. They are unethical and take money under false pretences.”

Helpful Report

Posted 4 years ago

“Called out for a wine cooler with E1 fault code, engineer arrived and said it was a temperature sensor which i knew anyway, he then said its not worth repairing as just as cheap as getting a new one. Billed £70 and vat for 10minutes. I informed them before they arrived code E1 so they knew before they arrived.”

Helpful Report

Posted 4 years ago

Hi Paul, thank you for your email, I am investigating your feedback however I do understand that it can be frustrating when an appliance cannot be repaired for various reasons. I need to understand from the engineer as his notes states a PCB and sensor were required and this may well be the reason that the repair would be classed beyond economical repair. I will confirm these details Thank you

Posted 4 years ago

“Booked engineer to come and repair my dishwasher. When engineer arrived he was only there for maximum of 10 minutes where he instantly decided I needed a new motor but advised it would be cheaper to buy a new machine rather than a new motor. My machine is only 4 years old and I was left with no confidence in what engineer told me. I decided to get a 2nd opinion from a different company and as expected the fault was not the motor but a simple blockage in the pipe which was removed and now dishwasher is back in operation. I paid your company £86 for this call-out which was a complete waste of money. Very disappointed with the service received and will not be using you again and will be passing my experience on to other potential customers and will be taking the matter further if my money is not refunded.”

Helpful Report

Posted 4 years ago

Please email repairs@glotech.com with the full details so that the customer service manager can investigate fully your comments and feedback fully. I am unable to do anything further as your details are not visible to me to investigate. Thank you

Posted 4 years ago

“You charge me over £74 for a call out then you say you can’t get the parts why didn’t you ask me the model number so you could check if you could get them before coming out waste of my money”

Helpful Report

Posted 4 years ago

Please could you confirm your details in an email to repair@glotech.com so that you feedback can be fully investigated. The Model number should always be asked for by the customer service team therfore this will as I say be fully investigated for you. Thank you.

Posted 4 years ago

“I stayed in the whole afternoon with my children and they didn’t show up. No phone call either. Then turned up nearly 2 hours late while I was getting my children ready for bed. Unfortunately I still allowed him in and was charged £81 for the guy to be in my house for literally 5 minutes to tell me the machine wasn’t worth repairing. Was flabbergasted they still charged the whole fee for that. Money grabbing, late with no communication, I wish I hadn’t bothered.”

Helpful Report

Posted 4 years ago

“Bad customer service. I booked a washing machine repair and they confirmed the time and the day.I cancelled work and 4 hours later they phoned to tell me that they can't do it. After I asked to speak with the manager they just hang up. REALLY RUDE even one star is too much for them”

Helpful Report

Posted 4 years ago

“Didn't turn up. Don't answer the phone. Head office number on website say they also have difficulty in reaching their own people. If you want your problem fixed suggest you look elsewhere.”

Helpful Report

Posted 4 years ago

“very personalised and professional”

Helpful Report

Posted 4 years ago

“Very worst experience. Total waste of money.”

Helpful Report

Posted 4 years ago

Glotech Repairs is rated 4.0 based on 4,985 reviews