Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.07

4.1 Rating 4,866 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

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“Very poor customer service. Came to fix my washing machine. Engineer claimed it was fixed but same fault present. When I phoned next day to request he come back customer services said I would need to pay again despite already having paid for the first call out. No apology issued. I will not be using this company again”

Helpful Report

Posted 7 months ago

“Very happy with service received from Glotech engineer. Scott from East Grinstead sorted out the problem with my hotpoint washing machine, which was not draining. Gave advice on how to prevent future problems. Would use this company again based on the service received today.”

Helpful Report

Posted 7 months ago

“We had an engineer out to do a repair on our dishwasher - an AEG Model FAVORIT34502VIO. The repair took 2 visits but after repairing on the second visit he left the re-fitting of the dishwasher in a very shoddy state along with breaking the levelling mechanism in the dishwasher itself. He had incorrectly fitted the replacement part routing it incorrectly such that it kinked the hose and the integrated dishwasher would not push far enough into it's enclosure as it was jarred against the hose and the bottom of the door of the dishwasher stuck out by over an inch with the top of the door fitting flush - yes it was on a tilt!!!. I booked for an engineer to come out and correct the faulty fitted door but TBH i lost faith with Glotech so carried out the repairs myself and cancelled the visit. This entailed. 1. removing the dishwasher after making safe 2. Re-routing the replacement inlet hose with integrated valve correctly 3. Fixing the AEG leveling mechanism on the bottom of the dishwasher 4. Removing and Straightening one of the front plastic adjustment legs which the engineer had bent when pulling the dishwasher out/pushing it back in. 5. Refitting and aligning the dishwasher correctly ensuring no kinks in hoses. suffice to say I won't be calling again.”

Helpful Report

Posted 7 months ago

“I am extremely disappointed with the service I received from this family-run company. Despite multiple calls and complaints over the past few weeks, the level of internal communication is virtually non-existent. It’s baffling that I am even receiving an email asking for a review, considering the lack of responsiveness and acknowledgment of the issues I raised. The situation with our Hotpoint Built-In Dishwasher has only worsened after your engineer's visit. Previously, the dishwasher was functioning adequately, assisting us daily with household chores. Now, it’s completely dead, and the company’s response has been unsatisfactory at best. Furthermore, I have serious concerns about the professionalism and integrity of your engineer. He appeared more concerned about covering his own mistakes than providing honest diagnostics. His attempt to suggest that the damage was caused by a tripped fuse box seems suspicious, especially since the burn marks and electrical smell appeared after he had already removed the skirting below the dishwasher. It’s evident that the appliance was working fine before his intervention, and the timing of the malfunction coinciding with his work raises doubts. A Hotpoint technician later confirmed that error code 15 is unrelated to the module, which was destroyed, leading to the total failure of the dishwasher. It’s concerning that your engineer’s actions seem to have caused or at least contributed to this damage, rather than fixing the issue. Overall, I am deeply dissatisfied with the lack of communication, professionalism, and accountability from your company. This experience has not only failed to resolve the problem but has also caused additional inconvenience and frustration. I would not recommend this company based on my experience.”

Helpful Report

Posted 7 months ago

“Booked repair on line which appeared to be £85.50. 2 days before appointment, Glotech called to say upfront payment required. I paid this but found the actual price was £105 I.e. price originally quoted doe not include vat. Booking stated engineer would arrive between 08:00 and 17:00. Engineer arrived 16:00 did not call first. As I had already removed the built in fridge he instantly said it wanted new compressor and an engineer to refresh refrigerant at a cost of around £500. He did not switch the fridge on and barely looked at it. A replacement fridge I had already ascertained would be around £400 + The engineer was a nice pleasant man but £105 for what was a less than 5 minute visit seems a bit excessive. I would not recommend this company.”

Helpful Report

Posted 7 months ago

“Awful company. Do not do what they say and rip you off.”

Helpful Report

Posted 7 months ago

“Super service. Friendly and helpful engineer who explained the fault in my fan oven and repaired it .Well done”

Helpful Report

Posted 7 months ago

“Refusing to send out another engineer after appalling service and customer service. Wish we had never heard of this company.”

Helpful Report

Posted 7 months ago

“AVOID THIS COMPANY. After having the original appointment (made online) changed 3 times alarm bells really should have started ringing about this company. The issue of the dishwasher not draining, once it has been through a cycle, therefore leaving clean water behind, started about a month ago. The technician that came out and literally took the plinth off and also looked under the sink and instantly assumed the 'problem' was to do with the plumbing (even though the company states he is not a plumber but an engineer). He did not actually examine the dishwasher or any valves. He then cable tied the waste pipe to another pipe so the water had to flow upwards! That night we put the dishwasher on and after approx 5 minutes it jammed again and did not even get to the draining stage leaving dirty water behind. This was after the technicians 'fix'. Customer service awful.”

Helpful Report

Posted 7 months ago

“AVOID AT ALL COSTS. SHOCKING COMPANY. After having the original appointment (made online) changed 3 times alarm bells really should have started ringing about this company. The issue of the dishwasher not draining, once it has been through a cycle, therefore leaving clean water behind, started about a month ago. The technician that came out and literally took the plinth off and also looked under the sink and instantly assumed the 'problem' was to do with the plumbing (even though the company states he is not a plumber but an engineer). He did not actually examine the dishwasher or any valves. He then cable tied the waste pipe to another pipe so the water had to flow upwards! That night we put the dishwasher on and after approx 5 minutes it jammed again and did not even get to the draining stage leaving dirty water behind. This was after the technicians 'fix'. Customer service awful.”

Helpful Report

Posted 8 months ago

“Used Glotech recently for a repair to my Samsung oven. It was well out of warranty so I looked online for a repairer. Glotech answered promptly, sent someone out who quickly identified the problem. A part was ordered and fitted within 2 days. The whole process was excellent. Would definitely use them again.”

Helpful Report

Posted 8 months ago

“The engineer called me at 8.55AM saying he was ten minutes away – I advised I was just walking out the door to take my daughter to nursery and I was advised over the phone I would get 45 minutes notice. He was audibly annoyed by this and said it would not be possible for him to wait until I get back. I waited the ten minutes for him to arrive so I didn’t miss the appointment then had to leave him in my house while I took my daughter to nursery (which she was late for) When I arrived home around 20 minutes later he was standing in the kitchen and said he had already looked and the bearings were broken and so the only option would be to order a new machine as the repair would be more expensive than the repair. This visit cost £105. I followed this advice and ordered a new machine. He said in the meantime I can still use it as although it’s making a noise it “won’t take off” and would be fine. Fast forward to Sunday and I am doing some more washing when an error code for drainage comes up – I used a wet vac to clear the drain and out came a ripped up sock. From then onwards the machine was fixed, the noise went and it has been working perfectly. I am now cynical as to whether he even checked the machine but I wouldn’t know as I felt pressured into leaving him unattended in my home! I have contacted the Customer Service team who seem very unwilling to help or give me a refund!”

Helpful Report

Posted 8 months ago

“Easy to book and very efficient, I was kept up to date and phoned by the Engineer when he was on his way, the repair was done very quickly, overall it was an excellent service.”

Helpful Report

Posted 8 months ago

“£105 call-out, told them I’d need a new seal and door bolt was broken/threaded on the phone several days before the call-out was scheduled. Engineer arrives (on time and was polite) tells me that I’d need a new seal and bolt…yeah, I know. I would’ve thought since I’d given them this info and the washer/dryer SN that they would just bring this…anyway, wanted to charge me a further £267 for the seal and one self drive screw, apparently the £105 call-out includes the labour for the fix. Where are you buying a seal and a screw for £267?!?? £372 in total for a seal and a screw, do people fall for this? I also asked Emma for a link or info on where to leave feedback/review to which she’s ignored my email so I’ll just leave this here. Waste of £105, but lesson learnt. Bought a new washing machine for £370 🙂”

Helpful Report

Posted 8 months ago

“The service from the engineer was useless. He phoned and asked to come on a different day as he was in the area but when he arrived, he took one look at the oven (a Neff), and told me that he could not do anything as there was no power coming to the oven. (i had told Glotech that was the problem ). I was told I would need an engineer to come out and put a plug on it then he could come back and take a look. He was with me less than 5 minutes and charged the £90 once he had got to the front door. I dont think he had any intention of repairing it. He arrived in a car - no van with a ruck sack - no tool box. Surely Glotech could ask the question before charging for a useless call out fee. VERY POOR SERVICE”

Helpful Report

Posted 8 months ago

“What can I say The most complete company offering unrivalled sales and service. Nothing was too complicated from booking an engineer right through to the finished job. Glotech handled everything so professionally I knew I was in good hands which gave me a lot of confidence that the repair was 100% and completely satisfactory, at no point did I stress that anything was going to go wrong because it was Glotech! Astonishing service! Highly recommend. THANK YOU GLOTECH”

Helpful Report

Posted 8 months ago

“We had a terrible experience with GloTech. We booked an engineer to repair our dishwasher, clearly specifying that it was a built-in appliance. Despite this, we were charged £120 for a visit, only for the engineer to turn up, look at the appliance, and then claim they couldn’t remove it—mainly because they had no idea where to start! No work was done, and to make matters worse, the company outright refused to refund the fee. It felt like we paid for absolutely nothing. Unprofessional, unhelpful, and a complete waste of money. Avoid at all costs!”

Helpful Report

Posted 8 months ago

“Engineer booked to repair washing machine on 19 March 2025 and arrived on time. He found the cause of the problem after an initial mis-diagnosis and the repair was carried out promptly. However, on leaving, he promised to email an invoice for the work carried out but this has not arrived. So no complaints on the service provided on the day but spoilt by the lack of follow up.”

Helpful Report

Posted 8 months ago

“Engineer comes out to assess my oven, takes one minute to diagnose and I get charged £105 for the call out. Second element to fail in 5 months. Not his fault but that is extortionate. Far too expensive. I’m getting a new oven.”

Helpful Report

Posted 8 months ago

“Quick, communicative, and cared about the job he was doing. Thank you.”

Helpful Report

Posted 8 months ago

Glotech Repairs is rated 4.1 based on 4,866 reviews