Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.08

4.1 Rating 4,838 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dismal and costly experience with repairs department Last week we spent nearly £300 on repairs to a dishwasher (over £131 for initial callout + inspection, over £164 for the spare part + engineer's return visit). A day later the machine broke again. Glotech's first reaction was to tell us that subsequent callout charges are £65. Several unfulfilled promises to ring back to give us quotes for a replacement dishwasher. Finally spoke to a more sympathetic member of staff today, but it's too late - we've already bought a replacement elsewhere.”

Helpful Report

Posted 7 months ago

“Terrible service. Engineer turns up to my house to fix my dishwasher. Decides he can’t fix my dishwasher because it’s too hard to remove from under our worktop even though it’s all loose. Then charges my wife £105 for it. Absolute crooks. Stay away.”

Helpful Report

Posted 7 months ago

“This is not a local Tamworth family run company - it is a national company who just want your money. I thought the call-out charge was reasonable. Had a problem with an integrated dishwasher. The engineer was a lovely young man. Unfortunately he damaged the work surface which he admitted and had taken photos before and after and reported it to the office. When he left I discovered the fault was still there so booked another appointment and was told I needed two parts which I paid for. I was contacted to say the parts were in stock and booked to have them fitted. The day of the appointment the office rang to say the engineer would not be coming because if we wanted the job done we would have to get the appliance out ourselves and put it back as the engineer would not be able to do it because of the damage to the worktop. We were not prepared to do this so asked for a refund on the parts which they refused - they offered £26 as a good will payment for the damaged worktop. They then offered me half the call out charge back but nothing for the worktop. I excepted this because it covered the cost of the parts with about £10 on top. I now have a damaged worktop and a dishwasher that is still not working! Please be wary of this company.”

Helpful Report

Posted 7 months ago

“We had booked an all-day call to repair our dishwasher for Monday 3 March. Waited in until 4 pm when we received a call that the engineer was unable to come. Rebooked for Wednesday 5th March. Engineer arrived within timeslot but said he was unable to repair it, (dishwasher just 3 years old). We still had to pay £97 for a visit lasting under 5 minutes. To add insult to injury, later that day we received an email stating "I hope your Bosch Dishwasher is back to its normal self and giving you a helping hand with your daily household chores!" The email also asked for feedback, so here it is!”

Helpful Report

Posted 7 months ago

“They are not a repair company but an agency who sub contract the repairs. No one arrived for an afternoon booking called the next day and without an apology I was told to call the engineer direct I asked why as I am dealing with you. I was told I had to speak with the engineer so I called the given number which was a proper repair company who told me they did not deal with Fisher Paykel repairs and had immediately upon instruction replied telling Glotech this. Give this company I wide birth.”

Helpful Report

Posted 7 months ago

“Diabolical. Engineer came, spent about 15 minutes in all here. Fitted a new hose, which I don’t think was needed. I was not happy with the work done and was told there would be another call out charge for a return visit. A new plumber has been today and all that was wrong was a loose valve.!! Appalling service.”

Helpful Report

Posted 7 months ago

“Disingenuous website pricing for consumers (i.e. ex. VAT). Cancelled my second appointment on the day, with no reason. Original engineer failed to diagnose that my fridge was unrepairable and charged me for a second callout, which the company have thus far refused to refund. Customer service were rude and unhelpful when I followed up with them on the phone. Incredibly disappointing.”

Helpful Report

Posted 7 months ago

“Never showed up for appointment. I called to see if they were running late to be told there was no engineers available, even though I’d had two confirmations for the appointment and no notice that they would not be attending.”

Helpful Report

Posted 7 months ago

“0 star rating. Waited 8am to 5pm as stated on my booking details. Got a phone call at 5.06 pm. Would I like to rebook for 2 days time?.. NO! I'm only glad I had said I would pay when their staff arrived, otherwise I could have been held to ransom for them to keep wasting my time.”

Helpful Report

Posted 7 months ago

Helpful Report

Posted 7 months ago

“Excellent service by Danny the engineer who visited to repair my dishwasher within 48 hours. Customer services kept me informed. The cost of the work and new part very reasonable. Would use this service again and would recommend it to others.”

Helpful Report

Posted 8 months ago

“Disgusted beyond belief my appointment to fix my dishwasher was all set up for today Friday the 28th between 12 and five. I’ve even travelled three hours back from Kings Lynn for this appointment for no one not even a phone call to say that no one was coming. I even had a phone call on Wednesday The 26th to confirm my appointment and that someone would ring me before arriving but nothing don’t trust this company and also wish I read the reviews before then I might have known as this is a common occurances.”

Helpful Report

Posted 8 months ago

“I was informed that I would have an engineer visit between 8am & 1pm with a call before arrival. The engineer or the company had not checked for road closures. Consequently the appointment was cancelled about ten minutes before the deadline. Having been waiting 5+ hours I was unimpressed by the lack of forethought. I am sure Glowtech provide a good technical service but their customer care provisions are poor with a ‘phone service that cuts off each time.”

Helpful Report

Posted 8 months ago

“Paid £105 for a call out charge, engineer turned up and charged us £150 for a part and then left. The part doesn't work and now the company will not refund us the £150. So I am £250 down and still a broken dishwasher.”

Helpful Report

Posted 8 months ago

“One of our two rather ancient Siemens ovens blew up. Rang Glo Tech - they rang back quickly to arrange an appointment. An engineer arrived, diagnosed the problem which needed spares. We had a call shortly after to tell us how much the spares would be and to tell us that the fitting of the spares would be covered by our initial call out charge. Brilliant. Efficient. Would thoroughly recommend.”

Helpful Report

Posted 8 months ago

“Awful customer support and repair service that cannot be trusted, our repair lasted just a few weeks and when Glotech returned to check why the same symptom arrived, they then issued a bill for that visit although we have not agreed to another repair. Be warned, they do not display all reviews on their website! It's a very misleading company with terrible service.”

Helpful Report

Posted 8 months ago

“I was lead to believe the company was a family run business from fakenham in Norfolk when I typed in repairs in Fakenham It is not and therefore couldn’t do the time slot I requested on the web site, 3 weeks ahead from the booking. The company needs to change the allotted slot times. I will not be using them.”

Helpful Report

Posted 8 months ago

“We were given a time slot for cooker ignition repair - 8am-5pm but couldn't say morning or afternoon. We waited all day - not used the oven in case they arrived (can light manually) so up early and no hot meals today. About 4.40 got a call to say in York, not Leeds, and would be 1 hour 10 mins. making it around 6pm. Then they still had to do the job. I said it was too late, not as agreed and not to bother. There are other people who will do the work and be reliable. DO NOT RECOMMEND AND WOULD NOT CONSIDER AGAIN.”

Helpful Report

Posted 8 months ago

“Glotech does not deserve even 1 star! They charged us half of the cost of a new dishwasher and their repair lasted just a few weeks, the dishwasher showed the same symptoms and when they returned, they claimed something else needed changing and asked for another 200 GBP to carry out a different repair. AVOID THEM, NOT WORTH THE HASSLE!”

Helpful Report

Posted 8 months ago

“Contacted these people as I thought they were based in Selby. They weren't. Waited in all day for my appointment (between 8am and 5pm), to be phoned at 4.35pm and informed the engineer was not coming. Asked for a immediate refund and was told that the accounts department had gone home for the day and it would be processed tomorrow. I'm not happy with this at all.”

Helpful Report

Posted 8 months ago

Glotech Repairs is rated 4.1 based on 4,838 reviews