Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.08

4.1 Rating 4,845 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, fixed our machine efficiently and promptly. Very pleased !”

Helpful Report

Posted 4 months ago

“Excellent person very polite and helpful , professional too.I definitely recommend him for any one 👍 Location Cradley heath, plant st Thank you James”

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Posted 4 months ago

“Don’t waste your time with this company. Booked an A.M. appointment with them. Took time off work for their visit and they never turned up.”

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Posted 4 months ago

“Our engineer William attended our property near Farnham this week and we were very happy with the Glotech experience. He was polite, punctual, knowledgeable and tidy. He quickly identified the issue with our tumble dryer and outlined the options that we had going forward. I would not hesitate to contact Glotech for help in future and I will recommend them to anyone who needs help with appliance issues”

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Posted 4 months ago

“Absolute joke of a company initially come out quick to try to fix washer/dryer have left us 6 weeks now and lying about dates for parts to arrive.! Have asked for a refund on parts I’ve paid for. Keep away”

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Posted 4 months ago

“Waited in all afternoon . Engineer arrived and fiddled with his phone after looking at serial numbers and told me our microwave needed replacement.Time spent 10 minutes at the most. This could have been done over the phone . I was then charged £105.54 for this . Told I would be contacted with a price for a new microwave and I am still waiting 4 weeks later . All a waste of time and money . I will not be using Glotech again”

Helpful Report

Posted 4 months ago

“Totally disappointed! No service! No repairing! Whole day waiting but the technician only came for 5 mins without any checking! But then charged me £95.94! Why did I need to pay “cost of repair” fee without any checking or repairing!?”

Helpful Report

Posted 4 months ago

“Don’t use. Would be rating 0 if possible. Engineer came with no parts, couldn’t diagnose issue and then charged us £118 for 5 mins here to tell us he doesn’t know what it is. But we should try a starter motor which he didn’t bring with him.”

Helpful Report

Posted 4 months ago

“The engineer turned up and suggested that I buy the part, a small clip, myself as the mark-up by Glotech was high. He then showed me the part that was needed and I ordered it from the manufacturer. He never mentioned that by doing this the repair would not be covered by warranty (the terms and conditions do mention this, but who reads these?). It turned out that he had identified the wrong part so it failed. Glotech would not cover a re-repair under warranty which is fair enough. However, they would not cover a new, fully paid for, repair even though I asked them to supply all parts needed for the repair. As the repair involved supplying a new pin and clip, which Glotech would have supplied, it was disapointing that no warranty was offered. I wasn't prepared to risk their engineer getting it wrong again; a third repair and I might have well have bought a new oven.”

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Posted 4 months ago

“I paid £105 for a 5-minute visit to tell me I needed a new dishwasher. Daylight robbery.”

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Posted 5 months ago

“I got my money back”

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Posted 5 months ago

“Not a very helpful experience. Engineer came and said what he thought the problem might be the solenoid and after replacement it would need a regas,said I would be contacted later with price. 5 days later after ringing them they told me that they could fit the part but hadn't got an engineer capable of doing a regas. Not very impressed it cost me £118 plus to be told that they couldn't do the job they advertise which is repairing a fridge, freezer. No chance of a partial refund even though their engineer is only partially trained.”

Helpful Report

Posted 5 months ago

“I had a repair today and their technician caused damage to an electrical socket. They refuse to accept responsibility. The part that charged over £90 for(drain pump for dishwasher) is available at Screwfix for £35. Avoid if at all possible”

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Posted 5 months ago

“Awful company. Will try and rip you off and then not respond to any phone calls, emails or social media.”

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Posted 5 months ago

“The Engineer Jon arrived promptly , having texted to say when he would arrive. He thoroughly checked the machine which unfortunately not reapairable but Jon was very pleasant & helpful - a credit to your company.”

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Posted 5 months ago

“Unfortunately the repair man didnt bother to turn up - no phone call or email.”

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Posted 5 months ago

“Great service, fair prices. Really happy and will use again”

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Posted 5 months ago

“Wish I had looked at these reviews before I booked this company. Nice polite chap that came out for our cooker but didn't solve the problem and cost us £123.50. Then wanted us to buy and get fitted another part which would have cost over £200 yet admitted it might not solve the problem..won't be using them ever again.”

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Posted 5 months ago

“Absolutely disgusting customer service”

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Posted 5 months ago

“Very poor customer service. Came to fix my washing machine. Engineer claimed it was fixed but same fault present. When I phoned next day to request he come back customer services said I would need to pay again despite already having paid for the first call out. No apology issued. I will not be using this company again”

Helpful Report

Posted 6 months ago

Glotech Repairs is rated 4.1 based on 4,845 reviews