Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,756 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My combioven was too old to repair as springs are no longer available. I should have been warned of this. Also the time clock on my oven wasn’t working. I know it was not the specified equipment but would have appreciated the engineer seeing to that instead”

Helpful Report

Posted 2 months ago

“First engineer looked at the cooker flashing E4, said need new board, pay £115, for 2 minutes, second engineer tried to do a factory reset to fix the induction hob, yet our model cooker doesn’t have a reset function! Told us to call Smeg direct! Amazing service if you want to waste your time and money”

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Posted 2 months ago

“Awful service. No communication, weeks of waiting and the ‘repair’ lasted literally an hour. Avoid.”

Helpful Report

Posted 2 months ago

“Amazing work receptionist are lovely. Got my repairs done within a week. broken washing machine . Broken the lock and the latch. Very good value for money.👌👍”

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Posted 2 months ago

“I would definitely recommend Glotech Repairs for their prompt and efficient service. Customer Servuce is quick to reply to emails. The engineer phones just before his arrival to say he is on his way which is helpful. Engineers are polite and knowledgeable.”

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Posted 2 months ago

“My wife called them. Engineer visited, was here 5 minutes to tell us the to repair our washing machine would need a part costing £240.. (so about 340 with labour).. cheaper to buy a new machine so we decline. still charged us £95 for the call out. For about 5 mins of his time, that is ridiculous.”

Helpful Report

Posted 2 months ago

“Dean called me before arriving today to look at my dishwasher.He was very professional and talked everything all over with me so I understood it all. He dealt with the problem and fixed . Vivien .”

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Posted 2 months ago

“Zero star from 5. This company knew they can't fix my fridge but didn't tell me on phone but sent 'somebody' to tell me its unrepairable so i have to pay £100 for nothing.”

Helpful Report

Posted 2 months ago

“Came out to fix a leaking Ice Maker in a Samsung fridge. Having replaced the part the ice maker was still dripping some weeks later so they came back out and said the freezer wasn’t cold enough and that the ice maker issue could be due to a leaking compressor. On getting a certified Samsung engineer out he said the issue wasn’t and wouldn’t be a compressor and that the freezer was fine. The leaking ice box was due to a clogged fan. Fixed it all and questioned most of what this engineer had said. Can’t recommend to use again…”

Helpful Report

Posted 3 months ago

“Office staff lovely and as helpful as can be. Engineer in the ws13 area unhelpful and after waiting 4 days for him to come out then got cancelled until the next day; 2 days after that once the repair was finished he left without checking the washer dryer was in working order and then denied the fault was anything to do with him. Booked a revisit at the soonest date which was another 6 days away, not good enough for a professional company such as this wouldn’t recommend.”

Helpful Report

Posted 3 months ago

“Booked my appointment on Sunday, with the technician due to arrive on Thursday. I received a confirmation text he was en-route on Thursday and then a call. He arrived and promptly and efficiently fixed my dishwasher and was courteous and just overall nice throughout. Having tried to contact other repair companies Glotech were the only one who actually sorted the appointment. Overall I'm really pleased with their services from booking, to fixing the issue.. thank you”

Helpful Report

Posted 3 months ago

“I paid £90.00 for a call out and £70.00 for the part required for my Bosch oven. The office called me to arrange for an engineer visit so I took the day off work. The engineer arrived minus the part so my time and his timewere wasted. When I called the office to complain nobody in authority was available to take my call, apparently either on courses or in meetings. Im furious I wouldn't recommend this company. If I could give them 0 stars I would.”

Helpful Report

Posted 3 months ago

“Although l had my appointment for my repair cancelled , when the engineer arrived on the second appointment , he was professional and did a good job . He was quick and efficient and respected my property . My Neff oven after having a new element is working perfectly now and the oven light which kept going off and on now stays on when cooking . I am very pleased with the outcome and would call them out for any future breakdowns .”

Helpful Report

Posted 3 months ago

“We contacted Glowtech about our Smeg cooker the engineer who came out didn't even turn the cooker on he then took the wrong model number down and spent nearly 30mins on his phone trying to find the model he then told me it doesnt exists i showed him the correct number snd model. He didn't examine the cooker at all told me all the things it might be and left said the office would be in touch with a quote they then called to say its too many things it might be so they weren't able to quote. But still charged me an excessive call out bunch of cowboys”

Helpful Report

Posted 3 months ago

“I called out Glotech to fix our washing machine. The technician who turned up was a sub-contractor for Glotech and he was very helpful and informative. He fixed the initial issue and told me I needed new carbon brushes for the washing machine motor as these were very worn. He showed me the carbon brushes. He said they would have to get the office to quote me for these parts. A few days later I was told by the Glotech office you couldn’t just get the carbon brushes and I needed a whole new motor, which was £195! This was not true and totally dishonest! I had an F4 error come up on my washing machine so I searched what that was on YouTube and there was a helpful video explaining what the issue was, and it was my Carbon Brushes, and how to fix it. More importantly it even provided a link on where to order new carbon brushes for my respective motor. A new set of Carbon brushes were £9 way less than £195 for the new motor. I ordered the brushes, they arrived in the post 3 days later and I followed the YouTube video to replace the carbon brushes. Now the washing machine works great. I am very disappointed on the dishonesty of the office staff at Glotech misquoting me. I’ll never use them again nor do I recommend them to anyone. Buyer beware.”

Helpful Report

Posted 3 months ago

“My Neff oven stopped working and I contacted Glotech and they set up the appointments for this morning. The engineer Waheem telephoned in advance,diagnosed the issue and fitted a spare part straight away. A brilliant service with great communication - thankyou !”

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Posted 3 months ago

“The quality of Glotech's repair is extremely poor and their customer service is even worse. If you book a follow-up visit as the dishwasher shows the same fault a few weeks after the repair, Glotech will charge you for another repair visit, be warned!!! This is not clear in their terms and conditions. The worst service we have ever received from a UK company. They should be ashamed.”

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Posted 3 months ago

“We have been most impressed with your service in repairing our microwave. Very prompt and efficient communications from the office staff and your technician, George, was punctual and very efficient in solving our problem. Thank you.”

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Posted 3 months ago

“Offered very soon appointments. Engineer Dean arrived promptly and called half an hour before coming. Tidy work. Very quick and efficient. Would recommend.”

Helpful Report

Posted 3 months ago

“Worst customer service ever”

Helpful Report

Posted 3 months ago

Glotech Repairs is rated 4.1 based on 4,756 reviews