Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,238 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,238 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very impressed with the process using Global Vans, everyone I dealt with was professional and friendly. A special mention to Sam Hughes on the sales team who was very attentive and easy to work with.”

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Posted 4 months ago

“John at global vans was professional and helpful and really responsive throughout our order. Thank you sing”

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Posted 4 months ago

“Spoke with Emily and got my van all sorted. Will definitely be back in future”

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Posted 4 months ago

“Michael was helpful”

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Posted 4 months ago

“Ryan helped me with some queries I had with Leasing. Thanks Ryan”

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Posted 4 months ago

“We’ve been working with Connor at Global Vans over the past year to arrange two new vans on lease, and the experience has been excellent from start to finish. He’s been incredibly patient, knowledgeable, and always willing to help without ever being pushy. Connor made the whole process really straightforward and stress-free, and he’s genuinely a pleasure to deal with. Couldn’t recommend him highly enough!”

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Posted 4 months ago

“Got my new van, thanks Emily for all the help👍🏼”

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Posted 4 months ago

“I’m very impressed with Lloyd Davies communication skills. He helped me to find right van for my business and sort everything very fast. I will recommend to my other friends about global vans and Lloyd”

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Posted 4 months ago

“Jerome was amazing very helpful went above and beyond for me. Couldn’t recommend Jerome enough”

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Posted 4 months ago

“Harry has been very responsive, friendly and incredibly helpful in regards to helping me get a van via finance lease. He provided clear answers to my consistent questioning as this is my first time financing a vehicle, but Harry took away any stress by making this a smooth process. Would highly recommend Harry and Global Vans and will be using them in the future.”

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Posted 4 months ago

“Great experience Ben Pomphrey was very good with advise and help all the way through”

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Posted 4 months ago

“Very disappointed with global vans. Initially the sales girl was very polite, however tried to contact her and after several call back requests and emails, was told by a manager she had left the company. This left me with a verbal conversation that wasn’t adhered to and Ben from management was very unhelpful. This left me to write this review as I thought his attitude was very unhelpful. So in a nut shell , the sales team just want a quick sale, get their commission and then leave. That’s what it seems to me anyway. Won’t be using them again.”

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Posted 4 months ago

Hi Leigh, thank you for your feedback. I understand you've now spoken to our Head of Sales and resolved any outstanding issues.

Posted 4 months ago

“Elliott Watts from Global Vans is awesome! He did such a great job for me. He handled everything, so I didn't have to stress or spend hours on the phone with my business vehicle, which is super important. I was really looking forward to getting my van replaced, and it made me even happier. I'm a busy guy running a small construction company, and Elliott totally made my day by sorting everything out. He's a great guy who does his job really well. Thanks again to Elliott Watts and Global Vans!”

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Posted 4 months ago

“I rarely leave negative reviews, but my experience with Global Vans has been deeply disappointing. They retained a £1,280 holding deposit—rebranded as a “cancellation fee”—despite the fact that circumstances changed before any finance documents were signed. This was only 3 days after placing the initial order and as a broker, they really didn't do anything ! As this very review site states "Refunds Process DIFFICULT" I’ve contacted the FCA (reference number and contact details available), who believe Principle 6 (“a firm must pay due regard to the interests of its customers and treat them fairly”) may have been breached. This raises serious concerns about the fairness and transparency of Global Vans’ practices. From the outset, I encountered a lack of empathy and rigid policies that left no room for reasonable discussion. I sincerely regret engaging with this company. Many brokers offer vehicle solutions with little to no holding deposit and treat clients with understanding when circumstances change. Global Vans, by contrast, responded with inflexibility and indifference. If you're considering using them, I strongly recommend exploring other options. My experience has been one of frustration and disappointment—and I fully expect an equally rigid and unmoving corporate response to this review, as I’ve received before.”

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Posted 4 months ago

Hi Ian, thank you for your feedback. I understand you ordered two vans for your business in mid-August and then contacted us late-August to cancel them. There are costs involved in reserving you stock and processing orders, we do aim to keep cancellation fees to a minimum. I hope we can supply you again in the future.

Posted 4 months ago

“Everything good. Easy process and the van is fine. thanks Shaun”

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Posted 4 months ago

“Ellen was so helpful, she explained everything from start to finish as I’ve never leased before. My van arrived within 2 weeks. Very impressed with the customer service. Thanks”

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Posted 4 months ago

“Ellen was so helpful, she explained everything from start to finish as I’ve never leased before. My van arrived within 2 weeks. Very impressed with the customer service. Thanks”

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Posted 4 months ago

“Dealt with Taylor, easy process from start to finish. Great company to deal with”

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Posted 4 months ago

“Great service start to finish. As a fairly new limited company it’s always hard to find companies to help with your growth. Ryan went the extra mile for us to get a great deal over the line, and when the van was delivered it was more highly speced than had expected. Will definitely use these guys again when adding more vans to the fleet”

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Posted 4 months ago

“I would like to give a 6 star rating to Global Van Solution for sorting my new Van Leasing specially to Elliott Watts. What a amazing service I had. Thanks very much.”

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Posted 4 months ago

Global Van Solutions is rated 4.7 based on 3,238 reviews