Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,267 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Dave Taylor for his help with upgrading my Trafic van , great and easy transition, all the info and questions answered I needed ..👍🏼”

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Posted 4 years ago

“I spoke to Charlie Conway, he has brilliant! Really easy to talk to and great customer service.”

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Posted 4 years ago

“Good communication, price and delivery time. Whole process was faultless, well done Jason Perry!”

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Posted 4 years ago

“I dealt with Jason Perry and he was excellent”

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Posted 4 years ago

“Cory at Global Vans sorted us right out, looked after us from start to finish and also kept us up to date with the process. Top guy, great company to deal with . Love my new van :) Get at em for your vans !!”

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Posted 4 years ago

“The worst customer service ever experienced, never calls back, makes up their own rules. They cancelled my order then said id cancelled it so basically stole my deposit. Also know of someone that has had a new Ranger back in the garage 7 times so far and they haven't helped at all! Fake reviews, avoid at all costs.”

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Posted 4 years ago

Hi, thank you for your feedback. I can see from your file that you ordered a in stock Mercedes Sprinter in October 2020, I'm sorry to hear that you had to close your business for five months but the Mercedes dealer couldn't keep the vehicle on hold any longer so in May 2021 the vehicle was reallocated. I have asked Jack to call you to resolve any outstanding issues.

Posted 4 years ago

“been dealing with Mr Cory jones for sometime now. found him really easy to deal with cracking personality and he really does deliver the service. communication and call backs etc spot on and keeps you really up to date with the orders sure he's dealt with around 15 vans / cars now without fault.”

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Posted 4 years ago

“Great service abs Jamie Griffiths was excellent and went over and above to secure a van where Arnold Clarke failed”

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Posted 4 years ago

“Dave Taylor was very helpful and made the process very easy.”

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Posted 4 years ago

“Very easy to deal with. Very pleased with our two pickups. Delivered on time with no hassle. Brahim and Zoe are very professional.”

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Posted 4 years ago

“Excellent service by Cory and the team. Great vehicle at a great price. Highly recommend.”

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Posted 4 years ago

“It was a pleasure to put Jason P. under pressure and get the best price possible in those difficult times when you need a new van.”

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Posted 4 years ago

“justin in sales ...spot on ...after justin passed us on to after sales got a bit slow and wayward butt slowly slowly slowly got sorted”

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Posted 4 years ago

“I recommend well customer service and quick response good service 5-stars”

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Posted 4 years ago

“Had a brand new Ford Ranger turn up for one of our engineers and when he was driving it home from the office it came up with a host of alarms and he had to stop at services and call out the AA. The AA said it had to go back to a Ford garage. I thought well Global vans have been good so we will call them to resolve this and get our engineer back on the road, I was astounded that they washed their hands of the problem and left the problem of a brand new vehicle as our problem. Thank you for your business and please dont bother us, after sales service is shocking and will not buy again from them, comment was the Leaseplan you signed doesn't make allowances for a replacement car if your breaksdown, the car was only used for 2 hours, disgraceful.”

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Posted 4 years ago

Hi Scott, thank you for your feedback. Firstly, apologies that you have experienced a problem with your new Ford Ranger, it's very rare to get problems so soon after receiving delivery of a brand new vehicle but understand how frustrating it can be. For complete peace of mind we recommend a full maintenance and replacement vehicle contract where you'll be fully covered in these situations but we are always here to help when you experience any issues. I've spoken to our aftersales team and can see you called the AA who advised you needed a Ford garage to look at the vehicle, I understand your first choice garage was fully booked so we advised of some alternatives and your vehicle is booked in to be seen today. We will call you later today to follow up.

Posted 4 years ago

“Have dealt with Global many times now and always great Richard not letting me down once again Thanks to all the team”

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Posted 4 years ago

“Brahim Naimi was incredibly helpful. Great customer service, has left a very satisfied customer. Would recommend global vans.”

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Posted 4 years ago

“Justin and his team at global vans were extremely helpful and the process of leasing a new vehicle was made so easy! Would definitely recommend and will use again.”

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Posted 4 years ago

“Ben pomphrey was amazing from start to finish. Amazingly knowledgeable and made the whole process quick and stress free. Thanks Ben!”

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Posted 4 years ago

“Brilliant service We have 4 vans now all supplied by Justin at Global Wouldn’t go anywhere else”

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Posted 4 years ago

Global Van Solutions is rated 4.7 based on 3,267 reviews