Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,263 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service & very trustworthy. Ben Pomphrey was very knowledgeable about the Van models and financial options, the time frame from starting a quote to the delivery of the Van was very fast. I would trust them with any future buying. Mauricio Carturan”

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Posted 2 years ago

“leased me a great van and at the end of contract steered me through the paperwork cheers Justin”

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Posted 2 years ago

“brillaint service used a few times wouldnt use anyone else”

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Posted 2 years ago

“By a hassle free service”

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Posted 2 years ago

“£615 cancellation fee although i was missold by brahim... brahim neglected to inform me that the price was before vat.. i had made it very clear to brahim what my budget was, the price he gave was within my budget however he did not tell me that vat would be on top.. i got a nasty surprise when the loan agreement came through with a higher monthly amount than what i had been quoted..i did not sign it, i queried why the monthly cost was £100 more than i had been quoted.. sid said he would listen to the call and if i had not been informed at point of sale about vat they would honour a full refund.. sid did not keep his word and still held me to a cancellation fee because i had signed the quote agreement... complaint was escalated to lisa who did not honour the refund either.. i have escalated the complaint to bvrla... very disappointed and feel like they have taken advantage of my trust! i cancelled within 7 days and should have received a full refund however the said that in the terms and conditions it states that no refund would be given”

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Posted 2 years ago

Hi Ali, thank you for the feedback. I've spoken to our Resolutions Manager and as discussed the telephone call clearly states all rentals are plus VAT and you signed the order form stating the prices were plus VAT. This is exactly the same as the current van you've leased through us for the past 3 years. I'm sorry you don't want to proceed with your new order, if we can help resolve any issues please let me know.

Posted 2 years ago

“Kieran was very helpful!”

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Posted 2 years ago

“Thank you Brahim. Very bloke”

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Posted 2 years ago

“Taylor dealt with all my needs and requirements in a very precise proffesional manner. Explaining everything as we went.Price was good .Highly recommended.”

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Posted 2 years ago

“Stuart was very helpful finding mw a good deal on my new van”

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Posted 2 years ago

“craig from global vans went above and beyond with his knowledge and advice on what would be the best van for us, really pleased and great service during and after.”

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Posted 2 years ago

“Craig at global van couldn’t ask for better service deserves a pay rise with the knowledge this man has”

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Posted 2 years ago

“Jacob gave me a really good service and got me everything I wanted in the van thanks again great service”

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Posted 2 years ago

“Easy and hassle free way of buying a van. Isaac made this so straightforward.”

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Posted 2 years ago

“Stew helped me source my new van for the business. Couldn’t have made it more straight forward and easy”

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Posted 2 years ago

“Was in the market for a small van, needed 3 seats specific colour and quick delivery. Was very happy as this was all met within two days from initial inquiry. Promised with 4 weeks so all good. Great service, assuming delivery is accurate. Thank you Cameron .”

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Posted 2 years ago

“Steward mallett was so helpful and made things so easy would recommend to anybody Would definitely use again”

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Posted 2 years ago

“Geraint Rowlands of global vans was brilliant in finding the right van and deal for me at a great price. He took care of everything from start to finish”

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Posted 2 years ago

“Amazing service from Shabs, very happy customer here!”

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Posted 2 years ago

“Jonny was very helpful and sorted everything quickly for me”

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Posted 2 years ago

“Our experience with Global Vans' after-sales service left a lot to be desired. Once the initial purchase was completed, the support we expected and deserved seemed to evaporate. The most alarming aspect of our dealings with them centred around a few warranty issues we encountered, a scenario that can be quite common when managing a large fleet. Despite the typicality of such issues, our attempts to resolve them through Global Vans were met with unresponsiveness and an apparent lack of interest in our situation. This was quite a surprise and disappointment, especially given the fact that we rely heavily on our fleet for daily operations. Moreover, this experience was a stark contrast to our interactions with other fleet suppliers, and it stands out as one of the worst. The situation became so untenable that the leasing finance company had to intervene to address the warranty issues. It's unfortunate when such drastic measures become necessary, especially when basic customer service should be a cornerstone of any business. Global Vans may offer competitive prices (check the fine print) and a wide selection of brokered vans, be mindful of the seemingly non-existent after-sales support. A great purchasing experience is only part of the equation; reliable and responsive service throughout the life of the lease is just as, if not more, important. In this respect, Global Vans has considerable room for improvement.”

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Posted 2 years ago

Hi, thank you for your feedback. I understand you took delivery of your Citroen three years ago in June 2020. The van had a three year warranty from the manufacturer, they have a process in place to try to resolve any warranty issues. We will of course try to help and advise where we can. For complete piece of mind we would always recommend taking a maintenance contract which would of provided the extra level of service you desired.

Posted 2 years ago

Global Van Solutions is rated 4.7 based on 3,263 reviews