Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,267 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give you a 10 and say yes I would definitely recommend you, especially for £100 :) haha! But no the price and the service have been great so thanks very much.”

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Posted 8 years ago

“I’m extremely pleased with my new transit van and how easy the it was to sort out, its definitely 10 out of 10.”

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Posted 8 years ago

“Further to my previous review, Issues were resolved efficiently and to my satisfaction. We dealt with Stuart who was friendly, helpful and efficient. Despite a couple of issues, we would use again.”

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Posted 8 years ago

“no complaints with global,finding a lease company that will take on somebody who has no proof of trading . ariella was excellent 10 out of 10 for her effort”

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Posted 8 years ago

“The vehicle arrived on the 22/09/2017 a day late about 6.30 in the evening while having a family birthday party. The delivery person who picked up the vehicle on Wednesday had to return it because a warning light malfunction (so I was told !) The following day another delivery person phoned to say he was just leaving Bedford at 3.24 to deliver the vehicle. I told him I would not sign the vehicle was checked has it would be late and was busy with visitors he confirmed it was ok to do as he did not check and sign for the vehicle and it was wet and dusty. When it arrived with 244 delivery miles on the clock we quickly done a walk around and did not see any noticeable marks, I did not even have a demonstration of the instruments or controls apart from to start the vehicle put a foot on the clutch. As we had guest and I had already mentioned to him about the signing I did not think someone would lie about what I was signing, thank heavens for phone voice recording. On inspection of the vehicle the following day after work at 14.15pm apart from the dust we noticed scratches on the bonnet, details were forwarded to the suppliers and were totally ignored. After contacting Global a few times waiting for a return call, I was informed the supplier would go 50/50 on repairs estimate from Fords Essex £560.20 The latest is the delivery driver will not accept my call Global have informed me that the dealership have said it was signed clean and all Ok and that is the end of the matter and no action will be taken by them We must have had a dust storm in the night As Global told me I should communicate with them they will get the -star review I am currently passing on my phone recordings, The name numbers and emails of all the people concerned, to my solicitor who will be taking action and increasing the cost Globalvans first purchase was very good. Now would I rather go to a local dealer for a better service.”

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Posted 8 years ago

Thank you for your feedback. I'm sorry to hear that you're not 100% satisfied with your vehicle. It is very important that the vehicle is checked over inside and out and any damage marked on the delivery note before you accept delivery of vehicle. Unfortunately as you signed for the vehicle confirming receipt of a clean vehicle in a dry and good condition we are put in a difficult situation with the supplying dealer to get any damaged spotted on a later date. We are working with the dealer to try and get the issued resolved so will be in contact to discuss further

Posted 8 years ago

“Poor Staff and Misleading Company”

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Posted 8 years ago

Hi, thank you for your revised 4* review above, i'm glad we were able to resolve your issues.

Posted 8 years ago

“I have already recommended global to about 5 peogle. I was impressed with the sales I never had to do anything expect spec the van I wanted”

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Posted 8 years ago

“Very good service and prices. Couldn't fault them.”

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Posted 8 years ago

“Taken delivery of a new van and the whole process was better than I'd hoped for. The gentleman who assisted me throughout, Mark, was knowledgeable and patient. I'm now happily recommending him, and his company, to my friends and peers.”

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Posted 8 years ago

“Service from Connor was fantastic. Very happy.”

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Posted 8 years ago

“Justin was brilliant, I spoke to three companies and he was by a country mile the most friendly and efficient, good man don't loose him. We love the van”

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Posted 8 years ago

“I'm likely to recommend your service to the friends. good communication ,reasonable cost, up to now everything is going smoothly.”

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Posted 8 years ago

“Just had our new van delivered today. Ariella in sales was brilliant. Delivery driver was cheerful and friendly. Price is very competitive and highly recommend was so easy to sort and we no longer have to worry over repair bills on our van. Thank you”

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Posted 8 years ago

“I am very pleased of my choice of van. Everything is in order regarding car and delivery. Global Vans provided very proffessional service from start to finish. I would like to Thank You especially Amanda and Jamie for getting all sorted in such a short time. In comparison to other Leasing companies I would recommend Global Vans for my colleagues and friends.”

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Posted 8 years ago

“Good price / Excellent service / Excellent Communications / Excellent Problem solving / Delivered when I wanted and on time – only negative Salesteam bit “over” keen!- kept ringing and ringing to secure deal otherwise will be using you again”

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Posted 8 years ago

“The one I drive was last years version and this new van has much better cupholders!!!! I am jealous! However, it is a great van and the team that have it are enjoying it. I thoroughly recommend Global Vans and find a brilliant customer service team always.”

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Posted 8 years ago

“Lied to about the delievery date of my new van just to get my payment then when asking to cancel the manager Promised me a refund and i have now called in 4 times to be fobbed off with promises of a call back. I have started legal proceedings as all emails and calls are bieng ignored AVOID THIS COMPANY AT ALL COSTS”

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Posted 8 years ago

Hi Ricky, thank you for your feedback. I’ve looked into your case and can see you placed an order for a Peugeot Boxer on Thursday 24th August, you wanted it on the new September ‘67’ registration plate. We processed your order and issued you with the registration plate and finance documents after the bank holiday weekend on the Tuesday 29th August – just one working day after placing the order. You rang on that afternoon stating you wanted delivery on Monday 4th September or you would cancel the order, we explained that the first week of September is one of the busiest weeks of the year for deliveries and we couldn’t promise delivery that day and you were realistically looking at later that week or early the following, - you demanded a refund of your £550 holding deposit. We explained our process and issued you a cancellation form to sign and return. The following day you submitted this review. As discussed your deposit has been refunded to your credit card, it will take a couple of days to show on your statement. I’m sorry that you feel we let you down, we were on schedule to deliver your new van well within our 7-14 working days typical turnaround.

Posted 8 years ago

“I would reccomend Global Vans to anyone who asked or expressed an interest. because the service has been faultless but it isn't clear when the money is being taken from my account, probably because I am too lazy to read the bumff carefully. Keep up the good work.....................”

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Posted 8 years ago

“Simple simple process asked for van paid deposit van arrives im happy part deposit returned never even picked up a pen so simple couldnt fault in any manor tony h made it the best experience brill thanks”

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Posted 8 years ago

“Global vans were not only the cheapest but also went out of their way to help me secure a van with the conditions that suited my business the most. Thank you Richard and hope to do business again with you soon!”

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Posted 8 years ago

Global Van Solutions is rated 4.7 based on 3,267 reviews