Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,197 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,197 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give you a 10 to recommend a friend due to the ease and professionalism of your company thanks very much.”

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Posted 9 years ago

“Service was very good and the van is great, thanks.”

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Posted 9 years ago

“I recently ordered a new Transit Custom and as an owner driver I just wanted it delivered as ordered; brand new, properly PDI checked and with the usual book pack including manuals and service book etc. Have to agree with some of the other reviews that once they have your deposit the lies start, two weeks passed and only when I queried I was told my van apparently got delayed at ford, then when I pushed further it had got damaged due to the roof rack I had requested and finally it was badly damaged coming off the transporter. They would have had me wait while it was repaired and resprayed but having complained again and again Andrew Hurst very reluctantly sorted me out a new van. This arrived when indicated however it clearly had not been PDI checked (still got factory labels on seats, wing mirrors and on the back of the bulkhead a big factory printout) and had no book pack, I'm currently chasing to get a warrantee certificate (which is required in their own warrantee terms and conditions). Rather than apologize and sort the problems out they just lie and hope you will go away. I seriously would not recommend this company unless you are not fussed about the service or condition the vehicle turns up in. Finally, my rear number plate has been fixed at a 10 deg slant which yet again they said they would sort out but have not heard anymore. Also have to agree with others that you DON’T GET ANY WARNING OR CORRESPONDENCE FROM FINANCE COMPANY ON THE DEPOSIT COLLECTION DATE. Don’t believe the hype, in future I will pay the slight extra and buy face to face with a Ford dealer and buy through the more professional Ford options finance.”

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Posted 9 years ago

Hi, thank you for your feedback. Your original vehicle was unfortunately damaged on transfer from the Ford holding compound to the nominated Ford dealership, Ford inspected the van and they decided to switch your order to another identical van in stock. Once we became aware of these issues we rang you to explain why there was a delay and booked the delivery of your replacement vehicle. All our vans have a PDI (pre-delivery-inspection) by the manufacturer's agent prior to delivery, they will occasionally leave factory paperwork or plastic seat protectors on the van, I can assure you the van did fully complete the PDI process. Ford now work on a computer based warranty system so your van is fully covered by the warranty, it does seem on the occasion Ford didn't put the vehicle handbook / service book in the van prior to delivery, we have now requested this to be posted out to you. A schedule of payment dates are sent to you in the post by the finance company, once the van goes 'live' on the finance company's system the initial rental will come out by Direct Debit, the next monthly payment will come a month after the delivery date. This is all explained in the finance paperwork sent out to you when you receive the contracts. We're always on hand to help if you need any further information. You are receiving exactly the same vehicle you would buy if you went to a Ford dealer, the Ford finance option is an external finance company (ALD Automotive), in most cases you'll pay more at a Ford dealer as we commit to more volume than the average Ford dealer. I'm sorry that you feel let down on the occasion, I will speak to the people involved to try and prevent this happening in the future.

Posted 9 years ago

“10/10 yes I would recommend global vans , on cost & they did everything possible to make it easier for me to get a van.”

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Posted 9 years ago

“10 the service was brilliant a had a few things on my side that held thinks up with paper work but that didn't stop your staff working it all out for me and still delivered my van in time”

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Posted 9 years ago

“So far I am more than happy to recommend Global to others and hopefully we will do more business ourselves in the future. Many thanks for your teams help.”

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Posted 9 years ago

“Recommend Global 10/10 Very professional service.”

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Posted 9 years ago

“10/10 Excellent service from start to finish.”

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Posted 9 years ago

“Global Vans were good and would happily recommend them again. Would also happily use them again.”

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Posted 9 years ago

“I would score 10 to recommend a friend. The reason is your company delivered on all its promises where other companies could not.”

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Posted 9 years ago

“I first enquired by phone after finding you online. I spoke to Melanie Nice for about 40 minutes, during which time she explained clearly the difference between contract hire, PCP and finance lease. Over the next couple of days we had more discussions about the various offers and vehicle options. Her response to calls and requests for information was always prompt and efficient, and it was a pleasure dealing with her. The whole process from start to finish, including delivery has been a breeze.”

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Posted 9 years ago

“After reading some of the reviews on here I was a tad worried. I dealt with 2 people, Jordan and Lucy. I have to say that from the start the service was 100% spot on. I got a better deal than going direct to Ford and I was assured to take delivery before the end of the month. I mentioned my concerns to Jordan about previous reveiws and he said that as long as I did not drag my heels with the paperwork I would get my Ford Ranger by the end of the month. Now I am 2 1/2 weeks in and guess what..... The delivery guy has just called to say he is on his way and I would have the truck by 11:30. From start to finish has taken 2 1/2 week and the service has been fantastic. I would highly recommend anyone to use these guys. Thanks again Jordan and Lucy......... Nathan”

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Posted 9 years ago

“Yes,i am very pleased with the new Ford custom van and everything is fine.Your service has been good and i would definetely use you again for future purchases.I have saved a few thousand pounds against what i would have paid with my local Ford dealer and so it`s really been worthwhile. Any worries or doubts about buying in this way were soon quashed when the van arrived at 9.30am on the day due.The guy Andre who drove it down from Doncaster early that morning had stopped off nearby to give it a wash and brush up-so it arrived nice n clean n gleaming! Full marks to everyone at Global vans and a particularly Thanks to Jack Elliot.,who took me through the whole process in a very easy like manner-very professional and a top man at his job! Once again,many thanks for your service. Tom Badstevener,(Baldock,Herts).”

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Posted 9 years ago

“10/10 very good communications, everything explained in detail and very friendly advisers”

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Posted 9 years ago

“I thought the service i received was top not score 10! however i did found the paperwork a bit of pain backwards and forwards. I think you could improve your service by: If you sent the customer a detailed email firstly explaining everything there going to need I would highly recommend global vans to any one”

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Posted 9 years ago

“Thank you so much for all your assistance and I can confirm that I am 10 grade satisfied with it. I am more then happy yo recommend your services to any of my acquaintances.”

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Posted 9 years ago

“I would rate global vans 9/10, very good service, especially from tony and lucy, i am very happy with the van, i would recommend no problem at all.”

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Posted 9 years ago

“I am very happy with my new Citroen Nemo van and should I hear of a friend or acquaintance requiring a new van I would have no hesitation in recommending Global Vans to them. 10 out of 10. The reason for this high score? my experience with Global, from first enquiry to receipt of the van was an easy hassle free process. I have been dealt with politeness and professionalism through the whole time.”

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Posted 9 years ago

“I would have no worries about recommending your services so a big fat 10 Having never done anything like this before the whole process was explained quite clearly and patiently so that even someone like me could understand it. Everyone seemed so friendly and from my original enquiry to the delivery of the van the whole thing went superbly.”

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Posted 9 years ago

“very happy and pleased and your all very helpful”

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Posted 9 years ago

Global Van Solutions is rated 4.7 based on 3,197 reviews