Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.67

4.7 Rating 2,203 Reviews

89 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,203 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 23rd June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tony from global vans has been absolute fantastic & made things much easier. Thank you SFB”

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Posted 6 years ago

“I found the service given by Global to be very good. Only an error in the detail of the final quotation, and being chased for an insurance document which had already been acknowledged as having been received, stopped me from giving a perfect 10.”

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Posted 7 years ago

“Quick and friendly response with up to date information throughout the process.”

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Posted 7 years ago

“We have yet to be contact about the small scratch and whether a company will be polishing this out for us? Otherwise our service was very efficient. The paperwork was a bit of a pain but mainly due to us and our business bank account.”

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Posted 8 years ago

“very happy with my new van. great service”

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Posted 8 years ago

“I have been very impressed with the performance of Global Vans. I had never used a broker before to buy a vehicle, so was very cautious. However, I dealt throughout with Tony Hockley, who was extremely helpful and patient. He always kept me fully in touch with progress, by phone, text and e-mail. Initially, I wanted to order a vehicle to my own precise specification, for conversion into a motorhome. When it became clear delivery dates would be too far in the future, he went the extra mile and trawled around to find a vehicle which very nearly matched my requirements, and which was immediately available. For reasons which were no fault of either party, it transpired that this van wasn't quite what I needed, so the deal didn't proceed in the end - but despite this, the professional and friendly attitude never changed, and the holding deposit I had paid was repaid without demur. I was very impressed by the whole operation, and won't hesitate to contact Tony again when I need a new van.”

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Posted 8 years ago

“I would definitely recommend global vans so would give 8 / 10. I only gave 8 out of 10 because I felt there was a lack of communications with regards to vehicle updates. Having not been through the process before, and after being advised when I first contacted global vans that the process usually only takes around 2 - 3 weeks. Having nobody contact me to explain what was happening or why made the process very frustrating.”

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Posted 8 years ago

“I'm very pleased with my new van and also pleased with the service you's have provided me with I would say 8 out of 10 would be fair much appreciated”

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Posted 8 years ago

“Everything with the van is fine. Also thought Global Vans did a good job and I wouldn't hesitate recommending them to a friend. I'd give an 8 out of ten. Very efficient and easy to contact.”

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Posted 8 years ago

“on the whole I am pleased with the van I am still getting used to it. it is likely that I will recommend you to my collegues I would give it 8/10”

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Posted 8 years ago

“I would recommend you. On this occasion score is 8/10 as was a cock up on the first van you sold us.”

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Posted 8 years ago

“I would recommend Global Vans 8 out of 10 as the whole process was quick and easy.”

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Posted 8 years ago

“Pretty good price, responded to my calls quickly, fairly painless exercise all in all.”

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Posted 8 years ago

“My engineer is very happy with the van. For your service it was generally good except I wanted a Vaxhall Vivaro van which at the end of April your company said due to the ability to get that van I would have to wait till early June so I changed to a Ford transit custom that you had already but I still didn't get delivery till early June even though you already had all my paperwork from the first van I bought from yourselves.”

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Posted 8 years ago

“In the main I’m happy with the purchase, however we were very desperate to take delivery and on my initial enquiry I was told vehicles were in stock and you would be able to deliver within 2 weeks. The actual delivery was 4 weeks later, it appeared to me that after paying the holding deposit there was a couple of weeks of no communication and I had to chase the progress on several occasions before finance documents etc were received. This was a little frustrating and I was expecting better communication, perhaps some form of online order tracking would be useful instead of customer having to keep ringing.”

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Posted 8 years ago

Hi John, thank you for the feedback. I've looked through your file and I can see you placed your deposit on the 28th April but we didn't receive your signed order form until the 7th May. Unfortunately we can't process orders until a signed order form is received so this 9 day wait for the form did delay you receiving the vehicle, we did chase it a couple of times but following your feedback we may have not tried hard enough. Once we did receive your signed form we sent you your finance documents the next day and delivery took place the following week. I do apologise for letting your initial delivery timeframe slip from two weeks, we do now have a dedicated member of our team who's job it is to chase signed orders forms daily to ensure there are no unexpected delays. Thanks again for the business and I hope everything goes well with your business. Regards, Jon

Posted 8 years ago

“Would recommend to a friend due to the price.”

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Posted 8 years ago

“I have to say that Gemma C, the main person i have dealt with was very knowledgable and couldnt be more helpful with sorting everything out, nothing was too mich trouble for her and even went the extra mile when items were out of stock to try to source alternatives! Absolutely amazing service from Gemma, would highly reccomend.”

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Posted 9 years ago

“An excellent service from the Team at Global Vans! My only bug to bear, is that the the van was delivered dirty. I understand that it had been driven over 400 miles to me, but the dirt was old - it had not been valeted to showroom condition upon dispatch.”

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Posted 9 years ago

“Excellent price and service from Jodie in sales - a little disjointed in organising delivery but overall good rating and I will use Global Vans again if they have a similar deal available ML”

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Posted 9 years ago

“The leasing of the van was a seamless process with excellent customer support, I would only recommend that the customer choose the date of the direct debit payments, as that final stage is less structured and now we have a direct debit going out on the 26th of the which is 4 days before pay day so have to remember to have enough available funds.”

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Posted 9 years ago

Global Van Solutions is rated 4.7 based on 2,203 reviews