Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.67

4.7 Rating 2,203 Reviews

89 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,203 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 23rd June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience, hiding information, making false promise. Not reliable company. Salesman name DAN BOND always lying.”

Helpful Report

Posted 1 year ago

Hi. thank you for your feedback. I can see you recently ordered a second van with us which is on schedule for late January delivery. Everything looks to be processing as planned, I've asked the assigned sales team to give you a call to resolve any issues. We look forward to delivering your new van soon, thank you for the continued business.

Posted 1 year ago

“Still had no phone call as promised 3 days ago the van i ordered never had a long lead time also I sent my personal bank statements as the van was for me not my business so then to ask for my bank statements should not be of interest wot so ever this company have fobbed me off and still not made contact all they wont is a deposit then wont to keep it this is out of order this will be took futher so hopefully they don’t do it to others”

Helpful Report

Posted 1 year ago

Hi Liam, thank you for your feedback. I can see you ordered a bespoke Ford Transit Custom in October 2021, with the long factory lead-time, the credit approval expired by the time the van arrived. The finance company wanted to see your business bank statements to reapprove the finance, we are still waiting for these to be sent, unfortunately we can't proceed any further until these are supplied. I've asked the assigned sales manager to give you a call to try and resolve any issues.

Posted 1 year ago

“Waited over a year for a ford custom paid the £550 depoist once it was in they wanted to a credit check again as it had been too long so asked for my bank statements sent them over apparently then they wanted my business bank statements NOTHING to do with it as it was for personal use then told me I lost the van and they would be keeping the deposit I have bought other vehicles of this company that did go alot smoother but they will be losing my custome now as I belive it’s a FRAUD”

Helpful Report

Posted 1 year ago

“Fraudulent company, I didn’t even sign the contract and they are refusing to refund me my £550 plus there using scare tactics saying there could be additional charges as told to me by Ben Scroggs All of this because I didn't want to proceed? they've acted like a child throwing toys out of the pram just because I've decided I don't want to take the lease on anymore they couldn't have simply refunded my deposit and we both went our separate ways Trading standards will be notified AVOID!!!!!”

Helpful Report

Posted 1 year ago

Hi Lee, thank you for your feedback. I can see you placed an order for a new Citroen Dispatch, signed the order form and paid the £550 holding deposit. We allocated you a stock vehicle and processed everything our end, you then contacted us to cancel. As per the signed order form, we clearly state there are cancellation charges, we do try to minimise these but you are ordering a £25,000+ vehicle and there are costs involved. I've arranged a call back with the relevant department to try and resolve any issues.

Posted 1 year ago

“When calling up for a quote on 2 vans I was told by Kristoff “get your order in quick as we only have 8 left in stock, delivery of vehicle in 6-8 weeks”. This was obviously a lie as the order was placed in May this year and I still have no vans (now waiting 7 months), the reason for the delay is because of manufacturer production issues. The vans obviously were not in stock at the time of the sale so the sales rep has lied to make a quick sale. Updates were also not provided unless I chased the company.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. I have asked the assistant sales manager to give you a call to discuss your options.

Posted 1 year ago

“We have been constantly lied to since July 2022. Promised delivery of a new van. Delivery dates moved constantly with insufficient explanation. Just false information and promises. Pushed from one person to another and the last person was extremely rude”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. Apologies that we haven't been able to deliver your order, I can see we've passed on any information we receive from the manufacturer as soon as we hear. I've asked the assigned sales manager to give you a call to discuss the best way forward.

Posted 1 year ago

“Unfortunately despite being patient Global vans have delayed my van order taking my £550 deposit in August. Delivery was expected originally in September. I then had to chase them in October to then be told order would be in January 2023. When saying this was not acceptable and wanted to my deposit back they said this was not refundable! So Global vans are essentially scamming customers with excuses blamed on the manufacturers and taking 0 responsibility. They didn’t even bother to inform me of any delays or apologize. When I said the website had new vans which were similar offer they said it was out of date and needed changing! So they are misleading customers by promoting stock they don’t have!”

Helpful Report

Posted 1 year ago

Hi Waldemar, thank you for your feedback. I understand your order was delayed from the factory, we offered to hold the order until it arrived or to refund your £550 holding deposit. I can see your deposit was refunded yesterday. I hope we can supply you with a van again in the future. thank you.

Posted 1 year ago

“Very bad company keep clear my advice”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. If I can ask you to email sales@globalvans.co.uk with your name or issue I can investigate further.

Posted 1 year ago

“Shockingly Poor Aftersales Service. Promises of contact, but no followthrough. When things go wrong they blame and try to shift responsibility. Both vehicle manufacturers and Finance companies expressed dissatisfaction about the service we received from GlobalVans and have started their own investigations into the mishandling.”

Helpful Report

Posted 1 year ago

Hi Angus, thank you for your feedback. I understand you've had a technical issue with one of your vehicles. The manufacturer should cover the problem under warranty. As standard you wouldn't automatically get a courtesy vehicle from the service centre, we would always recommend a maintenance contract with a replacement vehicle if this is important to you. We will of course try to help as much as we can, I've asked our aftersales dept. to contact you.

Posted 1 year ago

“Order a Nissan van. Deposit was taken and then very difficult to contact. Kept delaying eventually after 3 months they decided to put the price up. After I refused it took them another month to refund me.”

Helpful Report

Posted 1 year ago

Hi Haroon, thank you for your feedback. I understand the finance had to be requoted for a different contract period which changed the payments. We then cancelled the order and refunded your deposit. I hope we can supply you again in the future.

Posted 1 year ago

“BS company avoid scam Ordered a van back in January. Had an email from a Ella Williams stating the arrival would be 4th March then I would get the van shortly after this. Its now early June and no one seems to know whats going on been told they can't give me an update. When I get told I shall get a call back I never do. I feel left in the dark and now given up if it will at some point turn up. Update.... It's now 5th September STILL NO VAN. Not heard anything in months. Evey time I call I get the same BS no one knows what's going on or I will receive a call back that never happens. Called nissan directly they say there's only 1 distributor is the UK and their lead times are 8 months at the moment. Global vans are clearly running a scam along side there main business.”

Helpful Report

Posted 1 year ago

“I’m currently at the end of a contract with Global Vans and I simply cannot reach anybody about the return. You call and wait on hold for ages. Or if you call later in the day when they claim to still be open the “out of hours” team take a message for a call back, but they never call you back. So I can’t return it, meaning I’ve had to renew insurance just to keep it safe even though it should no longer be my problem. To make matters worse, I’ve been overcharged by £700+ this year, but again, can’t get hold of anyone… I submitted a contact form on the website asking to make a complaint and I received the response “thanks we’ll get someone to call and prepare a bespoke quote” so they don’t even read what you send either. I used to be a big van and have referred sales to them, but not after this experience.”

Helpful Report

Posted 1 year ago

Hi Karl, I've asked our end-of-contracts team to give you a call this morning to resolve any issues.

Posted 1 year ago

“Do not use this company . I was told lies about the contract and now I’m paying the price . You are tied in forever until you are forced to sell the van . Horrendous service, Feel like I’ve sold my soul to the devil . Beware .”

Helpful Report

Posted 1 year ago

Hi David, thank you for your feedback, I can't find any records under your email address, maybe you've changed it since we did business? Could you please email sales@globalvans.co.uk with your order number or registration number and I'll investigate further. thank you.

Posted 1 year ago

“I have waited several weeks now for feedback re selling a vehicle and buying a new one. This is despite providing a lot of data and also being told on several occasions i was on call back. Very poor and disappointing service.”

Helpful Report

Posted 1 year ago

Hi Peter, thank you for your feedback. I've spoken to the salesman involved and I understand he's working on switching you out of your recent contract into a different-sized vehicle - I've asked him to give you a call this afternoon.

Posted 1 year ago

“This would be zero stars if REVIEWS allowed a 0 star. I cannot help but think that most of the 5-star reviews are fictional given my experience with Global Vans. These guys are complete con-artists. STAY AWAY. The 'deal' I enquired about was for a Citreon Berlingo van IN STOCK. Seemed too good to be true? I received a phone back to be told that there were no vans in stock now BUT a higher spec and higher priced Enterprise Pro version of the van was in STOCK. Reluctantly I agreed to pay the higher amount because as I explained to the sales agent Keiran I needed a van ASAP. I paid a fee to secure my STOCK van. Low and behold, today (1-month after finance papers signed) Global Vans tells me that they cannot confirm delivery date because the vehicle hasn't landed in the country. Their response when I reminded them it was a Stock item?? "We are just a broker". So, after conning me into paying more for the higher spec van, I've also paid more than if I went to another competitor that doesn't tell lies. And, I've had to start paying for a rental van as well since my van has broken down in the 4-weeks I've been patiently waiting. Absolutely disgusted.”

Helpful Report

Posted 1 year ago

Hi Mike, thank you for your feedback. I understand the salesman's manager has given you a call this afternoon with the latest update to try and resolve any outstanding issues.

Posted 1 year ago

“This firm is corrupt to the core they want your details filled out on the website, they say they will give you a quote, but they never do they are just collecting and harvesting Data. AVOID at all costs.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. Please email sales@globalvans.co.uk with your details and i'll look into why you haven't received a quote.

Posted 1 year ago

“The van we were issued with was faulty on arrival, it took three weeks just to get a Nissan garage to look at it. Then another 4 weeks before it was declared repaired. Global accepted no responsability for it, would not tell me the details of the garage that supplied it. Just been fobbed of with an absolute lemon !! Customer services just consistantly referred us to Nissan Assist, taking no responsibility for supplying a duff van! Feel free to call me to discuss!”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. Sorry to hear you've experienced some issues, could you please email sales@globalvans.co.uk with your name or order number and i'll investigate further.

Posted 1 year ago

“Very poor communication, should of got the van in April just got it in July , ply lining in the back looks like a child has done it and when I contacted them about it I just get passed to different departments and no ones ringing me , AVOID not happy”

Helpful Report

Posted 1 year ago

Hi Jonathan, thank you for your feedback. I've spoken to our aftersales department and understand there is a live case open there, we will continue to work with you and the supplying dealer to resolve the ply-lining issue. Thank you for your business.

Posted 1 year ago

“Ordered van in February as I was informed of delivery in April, paid deposit and now in July and still no van. No emails are answered and I'm still not received any updates yet still paying for hire van for business, I can understand delays but not being updated is poor service”

Helpful Report

Posted 1 year ago

Hi Keith, thank you for your feedback. Please contact us on sales@globalvans.co.uk with your full name and/or order number and I'll investigate and try and resolve any outstanding issues.

Posted 1 year ago

“Do not use quite happy to take your money and not deliver your van, very poor communication.Ask for call backs never get called back, van not in stock but they say it is. Was told it would be with me by late July ,been told today that now due in October, but I had to chase Global Vans to find out this. I was dealing with Brahmin and Zoe but could not get through to them so had to speak to one of the directors, for Brahmin to finally call back. Absolute shambles very unprofessional could not run a bath”

Helpful Report

Posted 1 year ago

Hi Alex, thank you for your feedback. I've had a look at your file and can see placed an order on the 12th May with a ETA of August 2022. Occasionally factory orders can slip back, I've asked our sales manager to speak to the manufacturer and get the latest information, if the revised date isn't suitable we can look at an alternative vehicles or cancel your order. I hope we can continue with processing your order.

Posted 1 year ago

Global Van Solutions is rated 4.7 based on 2,203 reviews