Snelling Gerald Giles Reviews

Name: Snelling Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,264 Reviews

98 %

of reviewers recommend Snelling Gerald Giles

4.9

Based on 6,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snelling Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599 599

Email:

sales@geraldgiles.co.uk

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Snelling Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snelling Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

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“Gerald Giles always give exceptional service and advice for whatever you are buying. Well done!!”

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Posted 7 years ago

“Was very impressed by customer service from Phil Canessa at Gerald Giles. Very helpful and very quick delivery of a product that I had tried to buy from a well known multi national online shopping company with no success at all. Gerald Giles much better!”

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Posted 7 years ago

“The most helpful retailer I have used in many years. 1st class service”

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Posted 7 years ago

“Excellent service from Phil, will shop with u again”

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Posted 7 years ago

“Good customer service when speaking to them over the phone. Goods exactly as described and dispatched to be delivered on Time via a good courier service”

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Posted 7 years ago

“Fast delivery .excellent product .”

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Posted 7 years ago

“My family have made many purchase from Snelling's dating back to 1980. We have always found them to be extremely helpful and able to satisfy our needs. Furthermore we are of a generation whereby it's better for us to dialogue with a person rather than go online. Your team over the last few weeks, from purchase to installation have been superb. Well done all”

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Posted 7 years ago

“Very impressed with speed at which we were able to order on a Friday and have item delivered within the time specified on the following Monday . The tracking system was really helpful.”

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Posted 7 years ago

“Excellent service, quick and efficient”

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Posted 7 years ago

“Excellent service from sales to installation.”

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Posted 7 years ago

“I ordered online after finding the product there (I don't live locally). I also spoke to David and others on the phone. They were really friendly and efficient, and the item arrived incredibly quickly.”

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Posted 7 years ago

“Excellent service in every way by extremely helpful staff.”

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Posted 7 years ago

“Friendly advice and delivery”

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Posted 7 years ago

“We were looking for a new TV and this was our first visit to any Snellings showroom and as far as this showroom is concerned we were both impressed by the layout, presentation and knowledgeable sales staff. Nothing was to much trouble and we were afforded as much time as we needed in discussing our requirements and comparing the various TV's selected from their extensive range. Delivery and installation service was also very good. Overall a very pleasant experience and we are more than happy to recommend the company and will definitely be using them again if we require any household electrical or kitchen items.”

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Posted 7 years ago

“Very good retailer, helpful service, competitive prices and delivery to suit customers. Will use again.”

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Posted 7 years ago

“Great service, and price. Staff very helpful and knowledgeable, who went the extra mile. Convenient pick up location.”

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Posted 7 years ago

“Phil and Mike were superb in their advice, help, and follow-up; as were the installation team. We could not have asked for better; and that's why we returned to Gerald Giles, because of similar past experiences one many years. Excellent products; prices; and services - 'very good' is not enough.”

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Posted 7 years ago

“Always find Gerald Giles to be competitively priced but what draws me to them is their honest customer service, very good non-pushy, knowledgeable sales and installation staff.”

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Posted 7 years ago

“As always great staff who are knowledgeable and very helpful. A big thank to Phil for all his help.”

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Posted 7 years ago

“Fantastic product (and customer awareness) from Phil, understood our heeds offered sound advice and alternates. Promised quotes waiting for us when we got home to consider. Bought his initial Neff oven and combination top ovens. Delivery arranged quickly, installation guys very good and polite. Small error code on one item when 1st running, same therafter next day when re running as advised. What happened next? They checked for a replacement and swapped it same day, no quibbles Now that’s service, would highly reccomend and will be back to them again for my next purchase”

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Posted 7 years ago

Snelling Gerald Giles is rated 4.9 based on 6,264 reviews