Snelling Gerald Giles Reviews

Name: Snelling Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,204 Reviews

98 %

of reviewers recommend Snelling Gerald Giles

4.9

Based on 6,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Snelling Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599 599

Email:

sales@geraldgiles.co.uk

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Snelling Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snelling Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

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“Great website, easy to use. Good price on named brands. Quick delivery”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Sue, it is most appreciated. Regards The Snellings & Gerald Giles Team

Posted 4 years ago

“Really happy with this. I was a little nervous about purchasing a it was a site I hadn't used before and the particular product I was buying is nigh on impossible to get hold of. Had a minor issue with dispatch initially but they were straight on it the day after I emailed to chase and I received it 2 days later. I was a bit worried the description might have been wrong because it's discontinued in the UK but it's exactly what I wanted. Great updates on the delivery, suitably packaged and just perfect! Highly recommended, will definitely use again.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review Stina and for trusting us with your purchase. Regards The Snelling & Gerald Giles Teams

Posted 4 years ago

“Excellent website, my Kitchen Aid attachment was delivered with 24 hours and cheaper than everywhere else. Very impressed.”

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Posted 4 years ago

“We bought our integrated washing machine from you recently and your engineers arrived as arranged last Thursday to install it for us. They both were courteous, polite, efficient and did an excellent job. They made sure that the machine was correctly positioned in the available space and also that the door fitted properly. We would highly recommend the service provided and won’t hesitate to use them again if needed”

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Posted 4 years ago

“I have been extremely satisfied with all of my dealings over the years with Gerald Giles. The advice from the staff has always been excellent, and service given has been first class. During the last six weeks I have had three items installed in my property, the last yesterday.”

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Posted 4 years ago

“Amazing customer service - would not shop anywhere else for electricals”

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Posted 4 years ago

“Always great service, items always in stock that we require, delivered on time as quoted at very reasonable prices, I also find the website very easy to navigate through. Jonathan Smith.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. It is much appreciated. Regards The Snellings & Gerald Giles Teams

Posted 4 years ago

“Very”

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Posted 4 years ago

“Efficient and swift service.”

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Posted 4 years ago

“Easy ordering and quick delivery. Product price lower than other retailers.”

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Posted 4 years ago

“Product all fine. Bit disappointed with 2 things. Firstly the website description was incorrect which took a couple of calls to sort out. Also on the day of delivery, no text with a time slot as promised, I called up for information and was greeted with a less than helpful Man who told me some others had called in with the same query. With that in mind surely plan B should have kicked in by calling people waiting for delivery to give the information. People have busy lives and have got better things to do than wait around for a delivery. I once again have bought local but feel rather let down on this occasion.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review our services Mr Taylor. Our website product information comes directly from our suppliers and manufacturers, but inevitably sometimes errors can occur. I understand on this occasion as soon as the error was bought to our attention an update was carried out the same day. I understand we have spoken directly to you regarding the other points you have raised. Kind regards The Snellings & Gerald Giles Teams

Posted 4 years ago

“The team at Gerald Giles was excellent - knowledgable, friendly, helpful and proactive. A great purchasing experience, thank you.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. It is much appreciated. Regards The Snellings & Gerald Giles Teams

Posted 4 years ago

“Great service and kept me up to date with the order regarding date.”

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Posted 4 years ago

“I placed my order online with no problems. Delivery was relatively quick and the installation of my new washing machine and removal of the old one was very efficient, took no time at all and the men were very courteous.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Pauline. It is much appreciated. Regards The Snellings & Gerald Giles Teams

Posted 4 years ago

“I have recently replaced an integrated washing machine . Unfortunately on the first visit they could not get the old machine out due to the way it had been fitted but they came back a few days later equipped with some more tools and managed to fit it perfectly. They also had to cut the plinth which again was very neat . I also live in a 1st floor flat with no lift and it was a warm day but they did a great job. Very polite and friendly too . I never hesitate fo use Gerald Giles over anyone else .”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Mrs Cowley. It is much appreciated, it is good to hear our teams were able to efficiently install your new washing machine, integrated appliances can sometimes be a challenge! Regards The Snellings & Gerald Giles Teams

Posted 4 years ago

“I rate you a 5 Yes I was very happy with my purchase & delivery of a BOSE 500 Service on phone was brilliant. I was recommended to your shop by the son of an old customer of your - Mr Votier, from Norwich area.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. It is much appreciated. Regards The Snellings & Gerald Giles Teams

Posted 4 years ago

“My order arrived well packaged and within the proposed delivery time frame. If I wanted to be a little bit picky I had no idea that it had been despatched and didn’t know it was being delivered. That said, I am well pleased with my order and would not hesitate buy from Gerald Giles again.”

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Posted 4 years ago

“The all experience was very good from purchase to delivery and connecting the items”

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Posted 4 years ago

“AmAzed ,ordered midday,ish,delivered next day 10 ish,excellent.”

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Posted 4 years ago

“Good website, order executed efficiently”

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Posted 4 years ago

Snelling Gerald Giles is rated 4.9 based on 6,204 reviews