GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At renewal time, having compared prices with other breakdown providers, I found GEM was no longer the cheapest provider for the level of cover I required. I rang GEM, the customer advisor was friendly and offered a free month's cover, which I accepted and renewed my cover for another year.”

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Posted 8 years ago

“My initial contact with GEM to become a member was handled very efficiently and it was made very clear what my membership would cover. Hopefully any breakdown assistance I will require will be handled as efficiently.”

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Posted 8 years ago

“Seams like good value personal cover,had to make phone call to find out if age of cars mattered”

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Posted 8 years ago

“I have been a member for many years now, with only having to use the service once. On that occasion (approximately 15 years ago) I could not fault the system. Hopefully now ,things will have got a great deal better with a call center available 24 hrs. Sincerely Robin Smith.”

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Posted 8 years ago

“We have been members for many years and have never had to use your services,so it makes it very difficult to rate response time or repairs at roadside.What I would say is why do you not reward long term members with a renewal discount as you do for brand new customers.I would like a response to this comment because next year we may leave and find some other company that is cheaper with a similar service.edwards_michael3@sky.com or 01634681010,regards Michael Edwards.”

Helpful Report

Posted 8 years ago

GEM operates in a fiercely competitive market place and all of our rivals offer discounts to encourage motorists to join them. Most often the rates charged are impossible to sustain in the long term . We have , somewhat reluctantly, been forced to follow this trend in order to maintain our share of the market and to ensure we continue to have sufficient customers to be able to offer highly competitive rates to all our members on an on-going basis. Unlike our competitors GEM is an independent not for profit organisation that has no external share holders to satisfy but likewise we have to operate within our own means while retaining our price levels at the lowest possible rates. Thank you for your continued support - The GEM Team

Posted 8 years ago

“Can only comment on good price and good admin to date although I have fortunately not had to call on their main function of breakdown recovery”

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Posted 8 years ago

“GEM USE LOCAL GARAGES. ON ONE OCCASION, THIS WAS AN ADVANTAGE, AS THE LORRY ARRIVED SWIFTLY AND DEALT WITH THE MATTER. ON ANOTHER OCCASION, THIS WAS A DISADANTAGE AS THE FIRM USED WAS BUSY AND IT TOOK A LONG TIME FOR THEM TO ARRIVE. GEM ARE A DECENT FIRM, AND OFFERED FINANCIAL COMPENSATION WHEN THE SERVICE WAS POORER THAN EXPECTED.”

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Posted 8 years ago

“Not had to use them yet but the cost is substantially cheaper than other breakdown services.”

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Posted 8 years ago

“good very good plan for breakdown cover .good benifit iam fist time customer but good”

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Posted 8 years ago

“Signing up was easy, the cover good, and the cost reasonable. Can't say more than that until I've had occasion to use it, which hopefully won't happen.”

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Posted 8 years ago

“Fast easy to use website Thanks”

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Posted 8 years ago

“Joining was very easy & the rates are very reasonable. I have now cancelled with the AA, they basically told me I was paying more for them because of the name. Actually I'm wanting to spend my money on good service and value, not what the companies called. Time will probably tell on service though I hope I never have to call.”

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Posted 8 years ago

“I feel the person whom dealt with me was Very helpful and answer ed my enquiry To best of ability Which was very good I was happy to recommend gem to my freinds”

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Posted 8 years ago

“I have always found the GEM service to be excellent but it bugs the hell out of me that every year you increase my premium to that which is being offered to new customers.”

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Posted 8 years ago

“If the breakdown & recovery process is as good as the initial experience of using the web site it should be a good service, as with all insurance you only really find out if it is any good when you need it. Hopefully it will be very good.”

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Posted 8 years ago

“Easy site to use clear info good price.”

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Posted 8 years ago

“It was very good: easy to sign up online and the cover looks quite price competitive. I won't really know whether Gem are any good until I need to call them out, though.”

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Posted 8 years ago

“Easy online purchase process; hope I never need to use the service!”

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Posted 8 years ago

“Quick and straightforward procedure. Very pleased so far.”

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Posted 8 years ago

“The purchasing process was very good, but not excellent because I resent having to print out my own documents to save to issuing company the print and postage costs. I would rather pay £1 extra and have them delivered. As a roadside assistance provider the real customer experience is only shown if I have a need to call them out, so I can't comment on that yet!”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews