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GEM Motoring Assist Reviews

4.7 Rating 2,640 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

4.7

Based on 2,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

GEM Motoring Assist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, with regular phone calls to check on Progress of recovery. As it was a motorcycle had to wait nearly 2 hours until a specialist recovery was arranged, but understand that. Only reason for 4 stars.”

Posted 2 days ago

Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 2 days ago

“I’ve been a member since 1987 and couldn’t be happier! It’s a great relief when mechanic & recovery turn up after your vehicle has let you down”

Posted 1 month ago

Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“The response to my emergency call was good and assistance arrived very quickly.”

Posted 1 month ago

Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“Very helpful phone call. Recovery driver was really nice and very efficient. They were a little later than stated getting to me but with traffic that was to be expected. No complaints about the service received.”

Posted 1 year ago

Dear Member Thank you so much for taking the time to give positive feedback. It is great to know that we are achieving the high standards we aim for. Don't forget you can also earn rewards for recommending us, simply sign up here to start referring your friends and family at http://referral/motoringassist.com Kind Regards The GEM Team

Posted 1 year ago

“Disappointed that you were unable to re-establish my old account after a failed payment - I had been with you for many years!! However, I have just opened a new account which was fairly straightforward.”

Posted 2 years ago

“Good and clear However, when searching your company does not appear high on the lists which is a pity I had to search for old vehicles My car is 8 years old and motorbike 16 so not really so old”

Posted 2 years ago

“Not used the service as such, but the policy is good value for money with extras thrown in.”

Posted 2 years ago

“Easy to setup even for a techno phobe like me.I hope I never need your roadside assistance but my nephew told me you are good.”

Posted 2 years ago

“Web site was easy to view able to confirm what was and was not covered. Joined quickly would recommend.”

Posted 2 years ago

“Easy website to navigate and pretty clear ts & cs. Seems like best value compared to the other major organisations but time will tell.”

Posted 2 years ago

“a returning customer who finds that GEM Motoring assist ticks ALL the very necessary boxes.”

Posted 2 years ago

“I have just taken out breakdown cover. The price and range of cover seems good. I did have one issue. When setting up online on the 31st of August, it would only allow the policy to start on the 2nd of September. This meant I had one day without cover. Maybe it's to stop people covering when they've already broken down. Anyway, all set up now.”

Posted 2 years ago

“very straight forward and very helpful and pleasant staff”

Posted 2 years ago

“Recommend by my daughter after 3 yes with you. Service offered looks good.”

Posted 2 years ago

“So far so good until i break down i cant say anything, apart from customer service is good far.”

Posted 2 years ago

“Long time (back in the days of the Guild of Experienced Motorists) since I used the breakdown service, (thank goodness), however it was easy, trouble free and claiming was quick and simple.”

Posted 2 years ago

“Annoying that they give a discount for new members but loyal customers are penalised by paying over £16 more for their loyalty when renewing the annual policy.”

Posted 2 years ago

“Excellent service in the past I just wish you would offer existing customers the same rate as new ones”

Posted 2 years ago

“Very sensibly priced and like the idea of me personally being covered for whatever vehicle I'm driving. Hope don't have to call on the service but it is a lovely peace of mind to have it as I have 4 cars and 7 motorbikes! If i do have a breakdown I hope the service is as good as Gem say it is - which I am sure it will be. I have only broken down twice in 58 years of motoring! Thank you Gem your service up to now has been spot on - thank you”

Posted 2 years ago

“signing on as a new member was simple and efficient”

Posted 2 years ago

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GEM Motoring Assist is rated 4.7 based on 2,640 reviews