GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally useless waste of money and time”

Helpful Report

Posted 3 weeks ago

Dear Member, We are very sorry and disappointed to read that the service you received to your recent breakdown was not up to our usual high standards. We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service. In the meantime, we apologise for any inconvenience caused. Kind regards The GEM Team

Posted 3 weeks ago

“Slightly changing my review i made a complaint about Gem they got the call handler company to call me when at work never said who they were that was calling i suffer with post traumatic stress disorder so getting a call like this was very stressfull although it might not off been Gems thought i personally wouldnt use them again they are cheaper than the two big companies but still more expensive than others that do the same”

Helpful Report

Posted 1 year ago

Dear Member, Thank you for taking the time to comment. We are very sorry and disappointed to read that the service you received to your breakdown was below our usual standard. We understand your complaint is being investigated by our Customer Services Department to find out what went wrong on this occasion. Kind regards The GEM Team

Posted 1 year ago

“I have just had my renewal date today but refuse to go with this company again and have renewed with a cheaper option Gem use to be good have gone downhill i was stranded in march of this year 2024 they kept putting me on hold and asking me same questions over and over about my membership do not use this company”

Helpful Report

Posted 1 year ago

Dear Member, We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards and we have taken your comments on board and passed them on to our Customer Services team. Kind regards The GEM Team

Posted 1 year ago

“I had punture on busy country road i tried to use the app was waste of time so i rang them the gentleman on the phone was more interested in if i had membership he put me on hold came back 15 minutes later and asked me about my membership again yet i pay annually he then said he would send someone i luckily had a member of the public help me not using Gem again going back to AA”

Helpful Report

Posted 1 year ago

Dear GEM Motoring Assist member We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services please can you email customerservices@call-assist.co.uk with your name and registration number, so we can look into it for you. Kind Regards The GEM Team

Posted 1 year ago

“The breakdown man could not fix my car. He told me it was the compacitor beside the dashboard. I took his word for it and asked my brother to do it as the repair man said he could not do it. Yesterday my brother did take the dashboard off but it didn’t have a campactitor. He drove to a hybrid garage and was told. It was NOT the campcitor and he should not have touched it. He was told the main battery under the back seat would need changing. The garage was a 30 minute drive from the car. He lives 45 minutes from the car. He has now had to come back and put everything back behind the dashboard then, take the old battery out and take it back to get the new one. He then needs to come back and fit the new battery. I’m very disappointed with your company for not sending someone who new how to detect what was wrong with the car.”

Helpful Report

Posted 3 years ago

“no comments am unable to log in.”

Helpful Report

Posted 4 years ago

“Took my money but no membership. Told a refund had been given and had to reapply via telephone and pay again. Still waiting for the money to appear in my account. Hope things will get better.”

Helpful Report

Posted 4 years ago

“Very easy to use online”

Helpful Report

Posted 4 years ago

“I applied and paid for breakdown assistance but nothing was generated and I was told I was getting a refund but this has yet to happen!”

Helpful Report

Posted 4 years ago

“I've joined today and a review is asked for, how do I know yet idiots”

Helpful Report

Posted 5 years ago

“Poor from the advisors to the mechanic who was lazy”

Helpful Report

Posted 6 years ago

Dear GEM Motoring Assist member, We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. As we can not identify you from your review can you please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website. Kind regards The GEM Team

Posted 6 years ago

“Filled in on line application in my name with my partner as second named person. Documents issued with no mention of my name and my title transposed to my partners name - who also appears as a second person.. If the cant even get this right it makes one wonder what happens out on the road.”

Helpful Report

Posted 6 years ago

Dear Member, Thank you for taking the time to review your joining process. I can confirm that the details given on your online application are downloaded directly into our database, your documents created from that information We do not change them at any point. We have also received your email and the changes have been made in accordance with your instructions. Regards, The GEM Team.

Posted 6 years ago

“2 years ago had to call for assistance for my son cars (family plan). After 5 phone call and 6 hours later a recovery truck was sent out. May you just had a bad day so have given another chance. I would better if there was good communication? Had to go through the Ombudsman. Gem should have nipped in the bud before washing their hands of the complaint.”

Helpful Report

Posted 7 years ago

“we've been with you over 10 years but this year you did not send us a reminder to renew hence our membership lapsed, and of course we only found out when we tried to get help from you when my wife was stuck miles from home. We were told could not renew and a new membership would take a day or two before we could use the cover. We have renewed now but will seriously have a shop around when this runs out due to the poor contact from you”

Helpful Report

Posted 7 years ago

We were sorry to read that your policy had lapsed when you called for assistance. We can confirm that an invitation to renew was sent on 3rd April for renewal on 4th May as usual. We are sorry it did not reach you.

Posted 7 years ago

“Getting more expensive. It is now more expensive than Green Flag. Next year I will not renew.”

Helpful Report

Posted 8 years ago

“You overcharge existing customers while giving on-line discounts”

Helpful Report

Posted 8 years ago

“just joined so can only review the joining process,this is easy as with everywhere as they want you to join.can only give a real review after some interaction with the company”

Helpful Report

Posted 8 years ago

“We broke down at 10.30am. It's 6pm and we're still not home. Would have been quicker to walk 19 miles.”

Helpful Report

Posted 8 years ago

I was sorry and disappointed to read that the service provided to your breakdown was below our usual standard. I have arranged for the incident to be investigated. Call Assist, the service provider on behalf of the underwriters will respond to you directly in due course and in the meantime I apologise for any inconvenience suffered.

Posted 8 years ago

“I was extremely disappointed to find that new members get a larger discount than existing members. A new member can pay £84 yet I was charged £91. Surely existing members should be offered the bigger discount. It seems to my GEM care more about making money from new members rather than looking after loyal customers. Due to GEM's lack of loyalty to existing customers, i now wouldn't hesitate to switch next year when I find someone cheaper!”

Helpful Report

Posted 8 years ago

“Hi I was very impressed with the effort your team made to organise my cover at short notice BUT although I paid in full and was assured that cover started today , Sunday 26 June I do not have any paperwork to show I have the cover . I had agreed to email but still no paperwork . I leave home to pick up the car tomorrow Monday 27 June @ 6.00 am and have no documentation in case of an incident. What now?”

Helpful Report

Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews