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GEM Motoring Assist Reviews

4.7 Rating 2,640 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

4.7

Based on 2,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

GEM Motoring Assist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and simple”

Posted 2 years ago

“I recently was told by my bank that my RAC cover would no longer be valid with my premium account. I compared motor breakdown firms and Gem came to the fore. Excellent value.”

Posted 2 years ago

“2 years ago had to call for assistance for my son cars (family plan). After 5 phone call and 6 hours later a recovery truck was sent out. May you just had a bad day so have given another chance. I would better if there was good communication? Had to go through the Ombudsman. Gem should have nipped in the bud before washing their hands of the complaint.”

Posted 6 years ago

“Disappointed that you were unable to re-establish my old account after a failed payment - I had been with you for many years!! However, I have just opened a new account which was fairly straightforward.”

Posted 2 years ago

“I found GEM from reviews online, especially the Auto Express review and found their website easy to use and their prices and amount of cover very good. I spoke to an advisor on the phone as I had a query and the phone was answered very quickly and the lady was very helpful. Having only just taken out the cover I can't comment on their service if you had a breakdown but if it's a good as my experiences with GEM so far I will be very happy”

Posted 2 years ago

“Had to call on GEM Motoring Assist twice this year on two different cars. The breakdown technicians that arrived were both very knowledgeable, polite and efficient. I would thoroughly recommend GEM as one of the best Breakdown Companies and offer great value and customer service.”

Posted 2 years ago

“Annoying that they give a discount for new members but loyal customers are penalised by paying over £16 more for their loyalty when renewing the annual policy.”

Posted 2 years ago

“Once again I have had to join as a new member to receive the 2 months discount, when will gem wake up and give the discount to loyal customers, I have been a member for years but every year have to rejoin, very annoying to say the least”

Posted 2 years ago

“Broke down and within 15 or 20 mins I was recovered by a lovely man, who was very friendly and helpful, making a horrible experience pleasant. Took us straight back home Would recommend”

Posted 9 months ago

Dear Member Thank you so much for your positive feedback about the service we provided for you when you recently broke down. It is great to know that we are achieving the high standards we strive for. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 9 months ago

“First class service, on every level. I wouldn't use anybody else. Highly recommended.”

Posted 9 months ago

Dear Member Thank you so much for your positive feedback about the service we provide. It is great to know that we are achieving the high standards we strive for. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 9 months ago

“Car broke down at home and needed to be transported to the garage. Rang in the evening and requested a flatbed transporter for the following morning. The transporter arrived within the promised two-hour window and took me and the car to the garage.”

Posted 9 months ago

Dear Member Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 9 months ago

“I recently broke down 400 miles from home whilst towing a trailer. The response team were very efficient and I had my first relay driver with me within 1 hour. The second driver took me the remaining distance to my home, some 325 miles. The driver couldn't do enough to help and the customer service team were in constant contact throughout my 10-hour journey checking that everything was OK. Highly recommended.”

Posted 10 months ago

Dear Member, Thank you for taking the time to give such positive feedback. It is great to know that we are achieving the high standards we set. Don’t forget you can also earn rewards for recommending us, simply sigh up here to start referring your friends and family at https://www.motoringassist.com/refer Kind regards The GEM Team

Posted 10 months ago

“My daughter's car would not start at home. The recovery vehicle arrived in less than an hour. The very helpful mechanic did a good fault-finding process which concluded with the decision he could not find the issue without proper facilities. He then recovered the vehicle to a local garage. All completed quickly and efficiently.”

Posted 10 months ago

Dear Member, Thank you for taking the time to give such positive feedback. It is great to know that we are achieving the high standards we set. Don’t forget you can also earn rewards for recommending us, simply sigh up here to start referring your friends and family at https://www.motoringassist.com/refer Kind regards The GEM Team

Posted 10 months ago

“Great service had a flat tyre at home and discovered had no jack in my recently bought car, Gem had someone here in 20 minutes”

Posted 11 months ago

Dear Member Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. Don’t forget you can also earn rewards for recommending us, simply sigh up here to start referring your friends and family at https://www.motoringassist.com/refer Kind regards The GEM Team

Posted 11 months ago

“I've been with GEM for many years but only had to use them twice - and both times I had a response within minutes rather than hours - I will continue to renew with them as they provide an excellent service at an excellent price”

Posted 11 months ago

“Answered quickly. Listened. Explained well”

Posted 1 year ago

Dear Member Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set/ Don't forget you can also earn rewards for recommending us, simply sign up here to stard referring your friends and family at https://www.motoringassist.com/refer Kind Regards The GEM Team

Posted 1 year ago

“Very easy sign up and competitive pricing.”

Posted 2 years ago

“The breakdown man could not fix my car. He told me it was the compacitor beside the dashboard. I took his word for it and asked my brother to do it as the repair man said he could not do it. Yesterday my brother did take the dashboard off but it didn’t have a campactitor. He drove to a hybrid garage and was told. It was NOT the campcitor and he should not have touched it. He was told the main battery under the back seat would need changing. The garage was a 30 minute drive from the car. He lives 45 minutes from the car. He has now had to come back and put everything back behind the dashboard then, take the old battery out and take it back to get the new one. He then needs to come back and fit the new battery. I’m very disappointed with your company for not sending someone who new how to detect what was wrong with the car.”

Posted 2 years ago

“very easy to join at a very reasonable cost thankyou”

Posted 2 years ago

“Joining was very simple and straightforward.”

Posted 2 years ago

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GEM Motoring Assist is rated 4.7 based on 2,640 reviews