GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never used your service as yet I have renewed contact with your selves again”

Helpful Report

Posted 9 years ago

“Simple to complete on line.”

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Posted 9 years ago

“Very easy to go on line and register....I hope I don't need you guys....The proof of the pudding will be in the eating, if and when I have a problem..That will be a time to write how you respond. Dave Hill”

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Posted 9 years ago

“Never had to use any of the services”

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Posted 9 years ago

“Charged £20 more than a new customer. Where is the reward for loyalty?”

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Posted 9 years ago

“I would have given 5 stars but I could not start the cover immediately, it's Saturday evening and I can't start the cover until Monday and I have paid immediately using PayPal. :-(”

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Posted 9 years ago

“I've been with Gem for about 3 yrs now, and very pleased with the service when I've needed them. However, with regards to renewal costs I'm not impressed at all! You'd think Gem would give a discount to loyal customers, but no. I have renewed but with prejudice, my renewal cost was £96 but if was a new customer it would cost me £81. If a concession isn't given next year for existing customers I won't be renewing.”

Helpful Report

Posted 9 years ago

“Easy site to use but would have liked to understand options more - just the two? There is no membership card? How about an email with all the benefits and contacts indicated on s piece of paper that could be printed and cut out - the size of a credit card? Thank you.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write a review about your joining experience. I take this opportunity to welcome you to GEM. You will receive a membership card within the next 14 days. There are just 2 options Extra or Reclaim both offer the same service. I hope this helps. Many thanks. The GEM Team.

Posted 9 years ago

“Very nice to speak to a human being on the phone without having to wait interminably through all the options. I was dealt with efficiently and fairly. The process did not take long and I could hear clearly (I'm quite deaf). THe person I spoke to was polite and helpful. NB I hope they spelled my name right on my policy, unlike the spelling on the email asking for this review!”

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Posted 9 years ago

“An insurer that offers many benefits. A professionally run business, and always in communication with their customers regardless of whether claims are made or not. Pricing is OK, but not the cheapest, and has increased - it would be pleasing to find that pricing remained the same providing a claim is not made.”

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Posted 9 years ago

“Only just joined based upon 'Which?' magazine and other ratings. Joining experience was good though I am disappointed to find the the breakdown app is not available for Windows phones.”

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Posted 9 years ago

“Quickly sorted out and great service with a even greater price for the second year running.”

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Posted 9 years ago

“Annual reminder sent early. Prices clearly identified will continue to use your company”

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Posted 9 years ago

“Gem gives me peace of mind when out and about in the Beach Buggy, and indeed any car i may be driving. Good cover at a resonable price, although its cheaper if you let your membership run out and then re-join on the introductuary rate !. Not that i have done this but it was a thought.”

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Posted 9 years ago

“Good, quick service, thank you.”

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Posted 9 years ago

“I was shocked at the price of my AA cover renewal and did a bit on on-line research. Was attracted by the price (half the AA cost) the customer reviews and the fact that the cover extends to my classic cars. When i had a problem doing the on-line form (my fault in fact) I rang up and was amazed that a real person answered the phone almost immediately! That's almost unprecedented these days and made a welcome change. Obviouisly the proof will be in the pudding if and when I break down!”

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Posted 9 years ago

“No fuss, good honest answers from staff. I was able to get family cover at Good price with great protection.”

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Posted 9 years ago

“Well it's difficult for us to fault GEM but we can't give full stars due to the fact we've not had to call them to a breakdown however we've renewed for a second year as they remain competitively priced and hassle free. Thank you”

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Posted 9 years ago

“Don't be miss lead by the four star rating, I have not had the pleasure or misfortune to need to use the break down cover yet and hope I never will. But I feel sure that if I need to it will be a 5 star service. That's why I can't give a 5 star at the moment. I have how ever used the motor legal service and that is a 5 star.”

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Posted 9 years ago

“diffrent me need moblie number i am self deaf text easy fair my husband hearing for suit no me hard own been happin cant have nuumber moblie ?? skpye my dauhger help me no easy thank you”

Helpful Report

Posted 9 years ago

? Thank you for taking the time to review our service. We have a separate number for the deaf, hard of hearing or speech impaired, text messages should contain your full name, membership number, vehicle registration and home post code. The number is 07537 404890, this can also be found in the terms and conditions booklet. Many thanks GEM Customer Services Team.

Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews