GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and approachable phone staff”

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Posted 8 years ago

“You got me home when I broke down a long way from home”

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Posted 8 years ago

“Assistance when I had a breakdown was good. My only problem is that my renewal letter stated that as I was a valued customer you would only charge me for 11 months not the full 12. This implied there would be a saving on last years subscription whereas in truth the charge has gone up. Even on the renewal figure-work there was no indication of 12 months at .... less a discount of 1 month at .... equals £...... This is a very bad misrepresentation and illegal.”

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Posted 8 years ago

“Good customer service on the phone when renewing. The only downside was that you don't apply new account discounts to existing customers as a loyalty bonus.”

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Posted 8 years ago

“Straightforward and clear messaging on the website”

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Posted 8 years ago

“called you out once service”

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Posted 8 years ago

“Good price, peace of mind, a useful app, and kept in touch with their emails and magazine.”

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Posted 8 years ago

“Regular information from Gem magazine, always interesting.”

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Posted 8 years ago

“Very easy to sign up”

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Posted 8 years ago

“Quick and efficient quote and making payment via credit card”

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Posted 8 years ago

“Reasonable call out time when used. Polite helpful person in call centre.”

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Posted 8 years ago

“Very easy web site process to join, from that point of view 4 stars but thankfully not had to use service yet- hopefully if I do it will be as good as the web site!!”

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Posted 8 years ago

“Telephone on membership help line answered immediately”

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Posted 8 years ago

“Easy to renew online. Seems to be best value for money. I would like to have included my 20 year old motorhome gor use abroad but had to take out seperate policy.”

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Posted 8 years ago

“It was well as can be expected”

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Posted 8 years ago

“Easy to deal with website quick to arrange and set up cover. Will be able to comment further when paperwork arrives and if or when I need to use the breakdown service.”

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Posted 8 years ago

“Used the service for a hood problem at home. Driver helped solve the issue but left quickly leaving me to put the car back together. It was the end of his shift and really all he wanted to do was take the car to a dealer and hurry away.”

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Posted 8 years ago

“Good value for money as they cover a lot more than most breakdown companies, eg. Punctures, classic cars, etc. It is just a shame new customers get a better deal than existing customers.”

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Posted 8 years ago

“Good price, easy to join, no complaints. Not had to use yet so time will tell....”

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Posted 8 years ago

“easy and quick application process.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews