GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My request was dealt with efficiently and quickly.”

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Posted 9 years ago

“We received quite prompt service. It was rush hour and the driver had to come through urban traffic. He worked quickly and efficiently. We were very pleased with the service”

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Posted 9 years ago

“quick efficient friendly”

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Posted 9 years ago

“Not needed that often, but when I did response was excellent.”

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Posted 9 years ago

“Fast and effective.”

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Posted 9 years ago

“Fast efficient service”

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Posted 9 years ago

“The call centre was very helpful and a recovery truck arrived in 45 minutes on a busy Saturday afternoon in Cardiff. The recovery firm took myself and my motorcycle home but failed to send me the receipt I required. A quick call to the GEM claim line and they informed me shortly after that they had obtained it directly by email. Within 24 hours of receiving the claim my bank account had been credited.”

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Posted 9 years ago

“Simple, easy to complete form, renewed!”

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Posted 9 years ago

“Excellent attention. Assured of help.”

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Posted 9 years ago

“I have had occasion to use GEM on a few occasions over many years. I describe the services as a little more earthy than the AA, RAC etc but as long as you have your phone and the GEM card with your details with you everything is fine. When the occasion arises I always recommend GEM to other road users as it is excellent value for money.”

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Posted 9 years ago

“A friend in need is a friend indeed that was GEM in my hour of need. That is the test when you need help. The whole procedure was efficient and most effective. The service was excellent. I would also like to thank Chris at Central Garage Recovery. Also Terry at Lowes 24hr recovery .Both companies in addition to GEM kept me informed and executed their task faultlessly a pleasure to have dealt with all concerned. I have recently bought a new car and will maintain my membership loyalty with GEM. Again very many thanks.”

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Posted 9 years ago

“was in AA for years moved over to GEM should have switched over long time before, wife broke down 5 STAR service highly reccomend”

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Posted 9 years ago

“My Son recently used your breakdown service (Joint membership) when his car failed to start whilst out shopping. He called GEM and an Agent was with him in 30 minutes & diagnosed the fault and got him started and then following him 10 miles to ensure he was ok. Excellent service and highly recommended.”

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Posted 9 years ago

“Staff very knowledgeable and helpful”

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Posted 9 years ago

“I have been with GEM for several years I was attracted by the 2 for price of 1 cover so I provide breakdown cover for me an my son. I did break down on the M25 about 2 years ago on my way to Gatwick Airport for holiday. GEM Arranged recovery and the operator dropped me off at Gatwick just in time to catch my flight, the recovery operator took my car for repair to a local garage who contacted me while I was on holiday. I was pleased with the service provided by GEM and their recovery operator.”

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Posted 9 years ago

“Yet I do not know the star rat but i can submit for example 5 star because my policy not start now. And any practical activities. But I can say that the person Mr Tariq jadoon who recommended me.He is very impressed and happy. Let see in the future. Good luck to us. Thanks Zahidullah Afgani”

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Posted 9 years ago

“I am not in the country until may when I shall renew my membership with you see you then Philip.”

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Posted 9 years ago

“Annual renewal was easy and straight forward...I am hoping to get my lady friend to join shortly”

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Posted 9 years ago

“Only had to use breakdown service once in about 3 years, but found it straightforward. Have called technical help line for advice twice and found this immensely useful and the gentleman I spoke to,a mine of information. Well done!”

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Posted 9 years ago

“As a new member I had the need of GEMS services on Boxing Day last year. I have nothing but praise in the way the whole call out was dealt with. From the initial call into the call centre where my details were handled very efficiently, the arrival of the breakdown truck within 30 minutes and the way in which the engineer dealt with the fault. All very good. Also the follow up phone call from the call centre completed what was a most pleasant experience. If all call outs are handled in this fashion then no complaints whatsoever.”

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Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews