GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used all the other vehicle recovery companies at one time or another I have to say Gem are way ahead in terms of customer care an support. Easy to contact and staff are very switched-on, courteous and friendly. This is the first time I have used Gem and will certainly continue to use them having already recommended them to friends and family.”

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Posted 9 years ago

“Very quick response to our call and quick resolve of the issue,very pleased :)”

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Posted 9 years ago

“I have been with GEM for a few years now and unfortunately have had to use there breakdown services twice, both times they have been courteous, swift and helpful. Have literally just recommended to a friend look for cover.”

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Posted 9 years ago

“Fortunately I have only had to use your call-out services once but it was prompt & efficient”

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Posted 9 years ago

“the few times I've used it have always been good. Dropping off car and caravan to separate locations Prompt delivery of a cheque to reimburse our costs. have used for many years and wouldn't hesitate to recommend”

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Posted 9 years ago

“Thankfully we have only had to call GEM out on a few occasions but each time we have their service has been prompt and friendly.”

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Posted 9 years ago

“Vey helpful service, extremely. Courteous, thank you and to firm who came to my assistance”

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Posted 9 years ago

“I'm very impressed the response from the gem customer services. Thanks for your help.”

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Posted 9 years ago

“The whole experience was very good - the phone contact worked well, and the time of arrival of the breakdown truck was confirmed to me by phone, and was as nearly exact as the M25 allows! The driver assessed what the problem was, loaded up and took me to the garage I requested, with no difficulties. He was helpful and polite. I was very satisfied.”

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Posted 9 years ago

“We have been with GEM Motoring Assist for around 15 years and have had 2 occasions when we needed help. Both times the response has been relatively speedy, the responders were helpful and courteous, and we went on our way without too much of a delay. One breakdown was a bad puncture on the M3 while on my way to work early in the morning, the other was just outside Farnham, Surrey after a day out with the grandchildren when part of the engine compartment became flooded.”

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Posted 9 years ago

“ALWAYS FIRST CLASS SERVICE THANK YOU”

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Posted 9 years ago

“Several times in recent years I have had to use the service and have found it excellent.”

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Posted 9 years ago

“On the two occasions I required assistance your service was far better than I had in the past with other breakdown services.I recomend your service to other people. Yours faithfully Andrew Dove”

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Posted 9 years ago

“Online renewal experience very positive. Quick, easy and a great price too despite having had one callout at home for a flat battery a few months previously. Great company to deal with...highly recommended.”

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Posted 9 years ago

“After reading all the feed back in my Which mag from all the people how have selected to have Gem for brake down cover I also came over to Gem, I have had no need to call you out but I never say never and it is always nice to now that you are there. Rob.”

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Posted 9 years ago

“Always kept up to date with matters as well as the newsletters and emails received regularly. Staff always very helpful and professional when I have called up on the phone.”

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Posted 9 years ago

“I'm a returning customer to GEM as I have found them to be my favourite breakdown service. My old camper van as broken down a number of time now and GEM breakdown have proven to be fast, reliable, affordable service with friendly employees. I've had a number of happily memorable breakdowns where I've forgotten the situation in chatter. I even had a really entertaining chat when renewing my insurace yesterday. Thanks team GEM :-)”

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Posted 9 years ago

“Always had good service from this organisation”

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Posted 9 years ago

“I have used GEM motoring for a number of years now and in the need for a call out, the operators at the other end of the telephone have always proved to be very friendly. Likewise the mechanics who have come to my aid have always been friendly and helpful. and ensured that I got home safely. I have membership on a reclaim basis which means I pay the mechanic / garage upfront but have never had a problem in reclaiming my call-out expenses and reimbursement has always very quick. Al in all a very reliable service with a very reasonable cost.”

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Posted 9 years ago

“Always had good service from day one. Thank you...”

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Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews