GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the cover offered, but disappointed that new customers are offered a discount which isn't offered to existing customers who are renewing their breakdown cover.”

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Posted 9 years ago

“Very friendly and helpful customer service assistant when signing up for breakdown cover.”

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Posted 9 years ago

“When I was looking for breakdown cover, after looking at various offers in my price range, GEM was easily the best choice. For what you pay you get personal cover for any car you drive, which is great. Plus they have very good customer service and fast response. I think I called GEM three times last year and they always came and without fuss either fixed my car on the spot or took me to my house. Which I always appreciated, it is stressful enough to have your car unable to start so I was always happy GEM made it easy to get back on the road.”

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Posted 9 years ago

“Very quck response and so good that you took into consideration that I had my 3 year old granddaughter. Thank you”

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Posted 9 years ago

“The lady who dealt with my renewal, was courteous,knowledgeable and very helpful.”

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Posted 9 years ago

“Easy to renew and peace of mind”

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Posted 9 years ago

“Had to use Gem before Christmas for the first time. The service was excellent. quick and thorough.”

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Posted 9 years ago

“I've had to make 2 call out's this year but both times the service has been amazing, from the time you make the call until your back on the road it went very smoothly both times hence why I have renewed my recovery again with GEM and will always recommend them. Thank you!”

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Posted 9 years ago

“Luckily I've not had to test the breakdown service, but every time I've felt the need to phone GEM about anything I've always got straight through and my questions have been answered quickly and in a friendly manner. The cost is very reasonable for what they offer and they are a pleasure to deal with.”

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Posted 9 years ago

“Web site very clear and easy to make choices.Seem like reasonable prices too.”

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Posted 9 years ago

“Easy to use Web Site. Competitive prices.”

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Posted 9 years ago

“excellent service, very happy to have joined.”

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Posted 9 years ago

“Very friendly, precise and helpfull information and a pleasure to deal with.”

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Posted 9 years ago

“Excellent service. Easy and confident way to safe guard your car when out and about. we have renewed our membership again this year.”

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Posted 9 years ago

“Trouble was a flat battery car was in garage at home . we pushed car onto driveway and I phoned GEM motoring assist. I was told I would be assisted 'within the hour' and so it was when a local firm arrived (ELVA) and got the car started but advised me that the battery had had it! I said that I would go to either the local Peugeot dealer or to Halfords for the replacement and the operative said that his firm supplied batteries ,tyres etc and also did repairs MOT's etc; which I was unaware of . So he rang his company and got me a price and I went there and they fitted it free!”

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Posted 9 years ago

“Must have been good because I can't rember it!”

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Posted 9 years ago

“Used once first class service”

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Posted 9 years ago

“I have not needed to use the breakdown cover yet (hopefully I won't need to) - but the service I have received so far has been excellent and I actually feel valued as a customer. I am glad I chose Gem Motoring Assist instead of the more well known companies :)”

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Posted 9 years ago

“Customer service is top quality and that is what helps make a good company great”

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Posted 9 years ago

“In December of 2014 a very bad cold spell caught me out, whilst delivering Xmas cards to friends, my car stalled outside my friends house who were at work, and could not get it started. Contacting GEM I was told the someone would be with me within the hour, this later was increased by 25 minutes. The weather had turned too cold for me to stay with the car, so I contacted GEM to say that I had to move or else I would be in trouble, I told the chap on phone and from the goodness of this mans heart he agreed and told me that the recovery vehicle would pick me up from home. I had to start to go home (1 mile or so ) I was dithering with cold. This happened, I was picked up from my home, my car was restarted and I was mobile again, without the help of the GEM man I would have been in real trouble, Thank you friend.”

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Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews