GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable fast response, very reasonable compared to other break down servers, Highley Recommended 5* STAR SERVICE FOR 2* PRICE T A HARRIS.”

Helpful Report

Posted 9 years ago

“Buying breakdown cover is much simpler than with the competitors and the price was better. Not had to call them out yet - I'm hoping I never will!”

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Posted 9 years ago

“Friendly informative and speedy. Everything was explained so even I understood it. How they actual perform in the coming year is yet to be determined.”

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Posted 9 years ago

“cannot complain about customer service at GEM, they were prompt informative and kept in contact to update on the situation! another car was broken down at the same services for an hour before i arrived and his top AA cover turned up after my service did! Needed a relay recovery back to Cornwall from Taunton which wasn't ideal but understandable due to it being late on a Sunday. Weston recovery (Somerset) and Highfield garage (Devon) were excellent and friendly! top customer service and good conversation to distract from the long journey! my first mechanic even spoke to my partner on the phone and explained the problem so he could order the part before i even got home! First man with me within 40 minutes and he would have been able to tow me but he didn't have enough seats and the next guy turned up within 30mins to take us to Exeter where we were transferred on to another truck for the final leg!”

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Posted 9 years ago

“competitive price and good reviews on the internet”

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Posted 9 years ago

“very happy with service provided”

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Posted 9 years ago

“I have been a GEM member since 1980, and have just renewed my membership. Looking at the information which came with the renewal I thought it was time (advancing years) to get breakdown cover. The query was dealt with very efficiently. The quotation was given, the cover was explained , all in the space of about five minutes. I was very satisfied and pleased with the outcome.”

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Posted 9 years ago

“It`s good to be able to contact a real person if you have any query about your membership and to receive a speedy answer from them makes your membership more worthwhile.”

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Posted 9 years ago

“My vehicle suffered a broken front spring whilst parked at home. I was pleased to find that my membership covered this type of breakdown. Telephone response from GEM was prompt giving me a specific time for recovery of the car. The recovery vehicle arrived on time and the operative undertook a difficult recovery because the car was in a confined area and one front wheel was jammed by the broken spring. I was impressed with the entire response from first contact to recovery of the car.”

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Posted 9 years ago

“Very helpful”

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Posted 9 years ago

“Very good value and service would recommed”

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Posted 9 years ago

“My motorcycle broke down two weeks after joining GEM. The initial call to the company was dealt with professionally and courteously. The breakdown vehicle that was used to transport my bike was excellent for the job, which has not been the case with other breakdown companies that I have used in the past. The gentleman who came out to me had my motorcycle loaded in no time at all and took it to the destination of my choice. Very pleased with service and thus I have renewed my cover for another year.”

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Posted 9 years ago

“I had no problems when insuring my car and found the web site very easy to use.”

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Posted 9 years ago

“Hi, Being a fellow Member, as you would expect my experience of Motoring Assist goes back many years. With the early days not having to wait by the road side, for the man with the Yellow or Blue Motorcycle combination to arrive hours latter, instead visited nearest Pub, enquired the best local garage and got the car fixed and paid the man. Or stopped the Night while he got a suitable spare part. Which is all it cost me, the rest as they say was on the "House". Moving forward to as "modern as I get", in the event of a breakdown use the Mobil give position, wait few minutes and you get a text message giving how long and who's coming . Over the Years have been tempted to find an alternative Breakdown Service, But "Auto Express" don't think there is one as good, or cost effective.”

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Posted 9 years ago

“In all dealings with customer services the staff have been excellent.”

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Posted 9 years ago

“I have heard from my friend and search on internet. They were claiming they are good. My first contact with customer services was also good. I am sure that they would be good in overall services”

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Posted 9 years ago

“We've had breakdown insurance with all the major companies but GEM come out on top every time for us. Our dealings with them have made difficult situations very simple. The staff are always helpful and kind, and we can recommend them.”

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Posted 9 years ago

“I have called on this breakdown service twice and have received exemplary treatment++++”

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Posted 9 years ago

“Very good service.”

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Posted 9 years ago

“I have only just joined but so far it was all very easy and straightforward so I have high hopes.”

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Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews