GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a quick and fast service .”

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Posted 9 years ago

“Good customer service so far.”

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Posted 9 years ago

“Well,it was quick and simple to take out GEM breakdown, now let's hope the cover is good”

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Posted 9 years ago

“It is a shame for yourselves that you don't provide a renewal of membership over the bank holidays as I have now become a new member. I am £30.00 better off because of this.....”

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Posted 9 years ago

“Brilliant service but giving new customers a discount over your existing loyal customers doesnt sit well and it time a loyalty discount was introduced to at least match the new customer pricing.”

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Posted 9 years ago

“Thankfully I have not had to use your services for at least five years. But it is reassuring to know that you are there if I need you.”

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Posted 9 years ago

“I love the GEM service but do find it insulting that after approx 10 years of loyal membership I always pay more than new customers. I would be fickle and cancel and rejoin but too much hassle.”

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Posted 9 years ago

“Had to wait longer than told originally, but service when arrived was excellent. Solved the problem and even followed us up the road to make sure everything was ok”

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Posted 9 years ago

“Simple, polite and efficient service. Excellent value compared to other providers, and covers my older vehicles.”

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Posted 9 years ago

“When my renewal was due I received polite reminders in plenty of time to let me consider my options. No telephone calls - no hassle. The cheapest deal too for a very good service.”

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Posted 9 years ago

“Never used for a breakdown, but chose Gem on reputation, and the fact they covered motorcycles also offering personal cover for spouse.”

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Posted 9 years ago

“Had no need to use services as yet, but like magazine and price”

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Posted 9 years ago

“Although I consider it good value it still irks me that as a member I have to pay considerably more in premiums annually than someone joining. I know that this is the norm for any kind of insurance but like a lot of people feel that existing customers should be treated fairly.I for one will be doing a bit more research before renewing next time. Many thanks for the opportunity to comment and I look forward to my 10% discount lol”

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Posted 9 years ago

“dear Sir or Madam, I am sorry to have to in form you that Mr. G. Wheeler is at present in hospital and I am the only driver at present for our car! My name is Sue as on the E-mail, I will try to help you if necessary. All our Accounts are Joint so everything should be OK. I have not had any problems with nthe car so far. . THANK YOU. susan G. Wheeler.”

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Posted 9 years ago

“Good breakdown cover and quick response times. Only down side is that when you come to renew your subscription they don't include new offers to existing customers. Don't like that!!!!”

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Posted 9 years ago

“I rang to check a couple of things. It hadn't been clear if the 12 for 10 was in the final price. Then my question about the underwriter was not answered. After a silent wait, I rang again and eventually was told of the unheard of answer. I went ahead”

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Posted 9 years ago

“Seems a good service but i wont know until i break down and need help”

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Posted 9 years ago

“I am approaching the end of my first year with GEM Motoring Assist. Fortunately, I have not had to call on your services. I will shortly renew my membership for a second year.”

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Posted 9 years ago

“The GEM staff were very helpful at all times. I was disappointed that it took over an hour for the breakdown vehicle to arrive. I then had to ring the breakdown company twice before I received the invoice, which obviously delayed submitting my claim. Once the claim was received by GEM it was processed very quickly. Overall, no complaints about GEM but not impressed by the breakdown company”

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Posted 9 years ago

“A friendly organisation that keeps you in touch by an interesting motoring magazine. Haven't used the breakdown facilities so far but have no reason to believe they not on the ball.”

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Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews