WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and helpful, the information they give me is simply to understand.”

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Posted 5 years ago

Hi Daniel, Thanks for the kind review, we appreciate you sharing your experience. Regards, Dylan

Posted 5 years ago

“reliable, affordable and rewards given for good driving”

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Posted 5 years ago

Hi, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Many Thanks, Kathryn.

Posted 5 years ago

“STAY AWAY these are a rip off please stay away from them pay extra if you need too. I've lost £450 .”

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Posted 5 years ago

Hi Robert, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, to reviews@wisedriving.com, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 5 years ago

“Modify my policy without letting me know”

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Posted 5 years ago

Hi, Thank you for your feedback. The main way we communicate is via email, any changes in premium would be emailed to the email address we hold on file 7 days before the premium is applied. Many Thanks, Kathryn.

Posted 5 years ago

“Found the whole idea of being a better driver very misleading, they claim to have tools were you would he advised to be a better driver but when you try and access said advice its not possible 🤔 and then being charged extra premiums as a result with no explanation as to why except that my score was below a certain point!!”

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Posted 5 years ago

Hi, Thank you for your feedback. Our website has a help centre that provides hints and tips. I have included a link below. Similarly, our dedicated contact centre agents are available from 8am-8pm Monday-Friday, 9am-5pm Saturday and 10am-4pm Sunday, and can also provide hints and tips on how to improve the score. https://help.wisedriving.com/hc/en-gb/articles/360024903191-How-can-I-improve-my-score- Many Thanks, Kathryn.

Posted 5 years ago

“Makes me aware of how I am driving And helps me to drive safely Can be worrying when another driver causes a bad situation which Has to be dealt with, gets me thinking s#it this will lower my score now, this makes me want to be a good driver with a high score How about that!”

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Posted 5 years ago

Hi Michael, Thank you for choosing Wisedriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Many Thanks, Kathryn.

Posted 5 years ago

“Good price a”

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Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 5 years ago

“It's a fair insurance company that have effective communication process. It also outlines the step by step approach of how how to use telematics. So far I am pleased with the service delivered. I will recommend the company to others.”

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Posted 5 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Many Thanks, Kathryn.

Posted 5 years ago

“Excellent idea to put black box in the car. It makes me think about my driving.”

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Posted 5 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 5 years ago

“Would not recommend wise driving to anyone. I started of paying £130 per month for my car, and 9 months in I now pay £218. I cannot move insurers as I won’t complete my years no claims so am stuck overpaying. This is due to low score acceleration bringing my overall down. I always go through all gears to accelerate to the speed limit. I hardly go above 2500 revs when accelerating as my score is always awful. It is IMPOSSIBLE to get a good score on this insurance policy. Breaking, speed and time and place is always scored accurately and scored well as a reflection of my driving. But acceleration is usually between 0 and 10 out of 100. I have called up and asked if this is possible to change and they said no, they also say revs can affect your score, and told me I was sat at too high rpms when going high speeds. I sit at about 3K revs in 5th gear as I have a 5 speed whilst going 65-70mph and have been advised to slow down to decrease my revs whilst going on motorways to increase my score. I don’t understand why I am being punished for going under the speed limit, I cannot help the revs and I don’t wish to do under what I am legally aloud to do. Do not recommend.”

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Posted 5 years ago

Hi Jacob, Thank you for your feedback. With regards to the score acceleration and braking are monitored in the same way. If there were issues with the telematics device we would be notified as the device has self-diagnostics included which detect if there are issues with the telematics device. The acceleration and braking is monitored on G-force of the pedals. Continue to monitor the score on your online dashboard. Here is a link to our hints and tips on our website to improve your driving score. https://help.wisedriving.com/hc/en-gb/articles/360000166531-How-to-improve-your-WiseDriving-Driving-Behaviour-Score If you wish to discuss the matter further, please do not hesitate to contact our customer service department on 01733 308357. Many Thanks, Kathryn.

Posted 5 years ago

“Good at looking at my score and refunding money”

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Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 5 years ago

“Worst insurance company ever”

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Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, to reviews@wisedriving.com, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Really nice and dedicated team Highly recommend”

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Posted 5 years ago

Hi David, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Many Thanks, Kathryn.

Posted 5 years ago

“According to me wise driving is the best insurance company”

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Posted 5 years ago

Hi Vimitha, Thank you for your kind words! We appreciate having you on board with us. Kind regards, Dylan

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Peter, Thanks for the kind review, We value all feedback we recieve! Regards, Dylan

Posted 5 years ago

“I took this policy about 2 months ago.i feel good and now I can see the result whether I am a good or bad driver in the road.Thanks wise driving.”

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Posted 5 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 5 years ago

“Excellent”

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Posted 5 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Many Thanks, Kathryn.

Posted 5 years ago

“Yes one star and if is possible non stars . Because after one month my insurance go from 110 to 250 pounds I strongly not recommend I will never go back with the I lost 300 pounds deposit after one month as well and for any change if you want to make 45 pounds charge over the phone . Unbelievable but true . Once again not recommended.”

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Posted 5 years ago

Hi Gheorghe, Thank you for your feedback. All of our fees are stipulated within our Terms and Conditions, which we ask customers to read and agree to when setting up a policy. A link to these Terms and Conditions is also included in all of our welcome packs we issue to customers. As stated in our Terms and Conditions, "We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge. We will keep you informed of how you're driving by displaying your driving score on your customer dashboard. This will be updated daily and you will receive alerts if your premium is due to change. The driving score relates to your car and not to you specifically if other people have been driving your car. We also advise that any changes made to the policy during the policy year may have an affect on the premium the insurers provide. If you wish to discuss this further, please do not hesitate to contact our customer service department on 01733 308358. Many Thanks, Kathryn.

Posted 5 years ago

“My insurance has gone down within few months with Wisedriving , I recommend Wisedriving to all my friends ,very good”

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Posted 5 years ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Many Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews