WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,544 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use no hassles”

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Posted 4 years ago

Hi, Thanks for your kind review, Regards, Dylan

Posted 4 years ago

“I paid £150 telematics fee, my first appointment to have the black box fitted was cancelled as I was not feeling well. I had a busy couple of weeks and did not manage to rearrange the appointment, so Wise Driving then messaged me to say the policy would be cancelled and this would cost me an extra £75 as well as the £150 telematics fee. Oh, and the cost of the insurance so far. I was told I could ring and I MIGHT be able to get an extension for fitting the black box. After a good 45 minutes trying to get through and explain what was going on, a very rude young man kept me waiting for a long time while he 'spoke to his manager'. He then told me that it wasn't that easy to just get an extension and I needed to call back on Friday and check whether I could get an extension. As my patience had run out I said I would just cancel, even though I was going to be paying over £225 for 2 weeks insurance, but even this was not made easy for me, I was told I should wait and see if I could get an extension as the policy wouldn't be cancelled for another week. So they can tell me that I am not allowed an extension and charge me even more for that week, I presume. They have extorted money from me. I'd rather cut my losses now and pay for a new insurance than take my chances staying with this company, especially after reading some of the other reviews. This company creates policies that allow them to over-charge and the customer service really says it all. Absolutely shocking.”

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Posted 4 years ago

Hi Rachel, We are sorry to hear this is how you feel and will ensure that this feedback is passed to the relevant departments, Regards, Dylan

Posted 4 years ago

“Absolutely terrible in every aspect, STAY AWAY. I’ve been consistently lied to by their terrible customer service who have no idea about what’s going on and no communication amongst themselves. I was robbed of a year NCB and told difference stories by everyone I’ve spoken to.”

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Posted 4 years ago

Hi George, Thank you for your feedback we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“You are thief you didnt refund my money despite i cancelled before the end of the cooling date.”

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Posted 4 years ago

Hi Bashirat, The cooling off period is for any additional fees/cancellation fees on the policy. You would still be charged for the days that you have used on cover as this is not free. Regards, Dylan

Posted 4 years ago

“I have found the service provided by WiseDriving professional, friendly and efficient. The website is easy to navigate and when I have contacted the company they have dealt with my query promptly. I would and do recommend WiseDriving to friends and family.”

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Posted 4 years ago

Hi Nicola, Thanks so much for your great review and for sharing your experience. We really appreciate you taking the time to review us! Kind regards, Dylan

Posted 4 years ago

“Good insurance, you can earn money back which is a bonus, however the telematics box is sensitive with acceleration.”

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Posted 4 years ago

Hi, Thanks for sharing your experience, regarding the acceleration it works as a G Force receptor the same as the braking score so it will monitor you pulling off and moving back into your seat as poor acceleration. The way to increase this score is to smoothly accelerate with the clutch taking care when changing gears. Regards, Dylan

Posted 4 years ago

“In the short amount of time I’ve been with wisedriving they have been so helpful and helped me save money on my insurance As a young driver it is amazing how helpful they are”

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Posted 4 years ago

Hi, Thanks for sharing your experience and we hope to continue seeing you save money by driving safely! Regards, Dylan

Posted 4 years ago

“Horrific insurance STAY AWAY from this insurance policy. Fines and charges left right and centre didn’t even make it to the end of the year pathetic”

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Posted 4 years ago

Hi, Thanks for your review, we are sorry to hear you feel this way. Regards, Dylan

Posted 4 years ago

“In the short amount of time I’ve been with wisedriving they have been so helpful and helped me save money on my insurance As a young driver it is amazing how helpful they are”

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Posted 4 years ago

Hi, Thanks for sharing your experience and we hope to continue seeing you save money by driving safely! Regards, Dylan

Posted 4 years ago

“In the short amount of time I’ve been with wisedriving they have been so helpful and helped me save money on my insurance As a young driver it is amazing how helpful they are”

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Posted 4 years ago

Hi, Thanks for sharing your experience and we hope to continue seeing you save money by driving safely! Regards, Dylan

Posted 4 years ago

“Just after a second month of taking a insurance from wise driving I was fined extra £194.34 just coZ that stupid blackbox show a reckless driving pattern.... Which was stupid as I'd only used for work to home only of a hardly 5 miles combined... Will soon be changing to next insurance company after this month. Thanx but no thanx disg-wise driving”

Helpful Report

Posted 4 years ago

Hi Rabin, If you are driving and the box is detecting that you are driving dangerously it increases the risk of the insurance policy hence the increased cost. The same would be the case if you were driving well it would decrease. Regarding the distance you have driven, it is an average of what you have done, if you have driven a poor 5 miles only and someone has driven a poor 10 miles and good 1000 miles. The second person is going to have a better score. If you require help understanding your score please call our customer service team for hints and tips. Regards, Dylan

Posted 4 years ago

“My favorite company wisedriving I have to give u 5 stars”

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Posted 4 years ago

Hi Hazratullah, Thanks for your kind words, we appreciate your review. Regards, Dylan

Posted 4 years ago

“Used wisedriving before after getting my first car, was glad they came up for my new car and was so much cheaper than the rest!”

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Posted 4 years ago

Hi Paige, Thanks for sharing your experience with us. We hope this continues for the life of your policy with us! Regards, Dylan

Posted 4 years ago

“Highly recommend this insurance, affordable prices and good team.”

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Posted 4 years ago

Hi, Thanks for your kind review, we are happy the insurance is working for you! Regards, Dylan.

Posted 4 years ago

“Great way to save money on your insurance”

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Posted 4 years ago

Hi, Thanks for your review, we appreciate your feedback! Regards, Dylan

Posted 4 years ago

“I am very happy and hopefully will have many years friendship”

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Posted 4 years ago

Hi Ausra, Thanks for your great review and we absolutely hope the same! Regards, Dylan

Posted 4 years ago

“Love the idea of getting money back for better driving, makes people want to drive correctly”

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Posted 4 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated! Many Thanks, Kathryn.

Posted 4 years ago

“Stayed 2 years with WiseDriving no problems atoll! thankfully!”

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Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“The site was user friendly and the whole process was quick. When I called customer service the staff was very polite and professional.”

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Posted 4 years ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Many Thanks, Kathryn.

Posted 4 years ago

“dont understand a word of it can i cancell?”

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Posted 4 years ago

Hi Derek, Thank you for your feedback. To cancel the insurance policy please contact our customer service department on 01733 308358. Many Thanks, Kathryn.

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,544 reviews