WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not had to make a claim, so I can't say how their support is. I received a fair bit back on my refund (£200+) because of my high score with the blackbox. Their website / blackbox metrics are pretty bad. Lots of room for improvement - but you won't look at this often so. (Probs a bit picky, I'm a developer myself).”

Helpful Report

Posted 6 years ago

Hi, Thanks for leaving us your feedback. We're pleased you're happy with the policy. If you'd like to provide more feedback in regards to the dashboard and what you'd like to see please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“As a new driver it very useful not to make silly mistakes and know your mistakes and helps to improve it. Found it really helpful and want to recommend any one who want have cheap car insurance and safe journey.”

Helpful Report

Posted 6 years ago

Hi Andre, Thanks for your kind words and the 5-star rating. We're pleased to read this. Cheers, Vicky

Posted 6 years ago

“there was a lot of hassle at the beginning with regards to payments but it got sorted out. with regards to scores though the acceleration score is below 50 90% of journeys and most of the time below 25 when my acceleration is no where near as bad as that would suggest otherwise scores seem accurate”

Helpful Report

Posted 6 years ago

Hi, Thanks for taking the time to leave us your feedback. We're sorry to read you had issues in regards to payment, but glad this was resolved for you. If you like to discuss your scores please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“It seems good in theory. But I drive an automatic. So it doesn't always change gears when it should. This has negatively affected my score. And I can't fix it because I am not in control of that. Unfair. Can't wait to get different insurance.”

Helpful Report

Posted 6 years ago

Hi, Having an automatic should not affect your scores as long as you still drive smoothly. The braking and acceleration looks at how smoothly you pick up and drop down speed. The smoother and more gradual this is the better the score will be. Now changing gears can help with this however it's not what is recorded. if you'd like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“WiseDriving is amazing! Been with them 3 months and have already been given a refund on my premium for my good driving which made me feel really good and made my confidence with my driving go up! The only issue I have is that my car was taken for a service on its transmission so had to have its breaks tested(transmission would change into neutral when I breaked) in different ways which put my breaking score down to zero around two months ago and it hasn’t gone up since. Other than this, I think the refund is an amazing incentive for you to be a careful and better driver and would 100% recommend wisedriving to any new driver!”

Helpful Report

Posted 6 years ago

Hi April, Thanks for the great review, we're so pleased you're happy with the policy. If you can send us a private response with your details we can go through the braking score with you. Thanks, Vicky

Posted 6 years ago

“Avoid at all costs - Took about a month and after installing my telematics box and countless hours on the phone, emails and letters before they decided my box was faulty. I was threatened with having my insurance cancelled many times which was very worrying as they said it would cost me £75 for a cancellation fee PLUS £150 for the telematics box along with any days I had been covered for. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 6 years ago

Hi Ben, We're sorry to read this. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Best company until now and I will recommend to everybody wise driving”

Helpful Report

Posted 6 years ago

Hi Lonel, Thanks for your kind words and for recommending us. We really appreciate it. Cheers, Vicky

Posted 6 years ago

“I think that wise driving is fair and the opportunity to earn money back gives more desire to drive better”

Helpful Report

Posted 6 years ago

Hi, We're so pleased you're seeing the benefits of a WiseDriving policy. Thanks for the positive comments. Cheers, Vicky

Posted 6 years ago

“Really fair!”

Helpful Report

Posted 6 years ago

Hi Hannah, This is great to read. Thanks, Vicky

Posted 6 years ago

“A very good company to go with.”

Helpful Report

Posted 6 years ago

Hi, Thanks, we're pleased you think so. Cheers, Vicky

Posted 6 years ago

“very good service!”

Helpful Report

Posted 6 years ago

Hi, The service we provide is our main priority so thanks for validating our efforts. Cheers, Vicky

Posted 6 years ago

“My policy was cancelled due a misunderstanding on my behalf as Wise failed to inform me to call up and make a payment as I was under the impression that I was resetting up a direct debit to be taken from my account. Due to the Ambiguity in their correspondence I raised a dispute to investigate. Well, many phonecalls calling to chase up, lack of competency in basic customer service managers, a few understanding customer service agents, lots and lots of repetition and absolutely nothing has been done. AVOID at all costs, they had soo many glitches on their end in the short time that I was with them.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Worst company ever , money grabbing lieng people work for this company.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you feel this way. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“I have no issues”

Helpful Report

Posted 6 years ago

Hi Jack, We're pleased to read this. Thanks, Vicky

Posted 6 years ago

“I am better feel with wise driving. Provide good service.”

Helpful Report

Posted 6 years ago

Hi Anil, Thanks for the great review! Cheers, Vicky

Posted 6 years ago

“Love how you can reduce your monthly costs by driving good.”

Helpful Report

Posted 6 years ago

Hi, We're pleased you're seeing the benefits of a WiseDriving policy. Thanks, Vicky

Posted 6 years ago

“Much appreciated thank u”

Helpful Report

Posted 6 years ago

Hi Craig, Thank you for choosing WiseDriving. Cheers, Vicky

Posted 6 years ago

“Very good responses plenty of emails to keep me up to date”

Helpful Report

Posted 6 years ago

Hi James, The service we provide is our main priority, so thanks for validating our efforts. Cheers, Vicky

Posted 6 years ago

“No issues, easy to deal with so far and after 2 full months I have a reduction in my monthly payments”

Helpful Report

Posted 6 years ago

Hi, Thanks for taking the time to leave us your feedback. We're happy to read this. Cheers, Vicky

Posted 6 years ago

“Appalling”

Helpful Report

Posted 6 years ago

Hi K, We're saddened to read you feel this way. If you can please send us a private response with your details we can discuss any issues you may have. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews