WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Please please avoid and save your money, this company is a joke, staff are very unprofessional and rude. Instead of saving couple of hundred you will be spending much more. They keep threatening to cancel the insurance for anything and everything, first and last time I will go with them. I've had insurance with plenty of other companies before but never experienced anything like this. Avoid at all cost!!!”

Helpful Report

Posted 6 years ago

Hi Rofiqul, We're sorry to read you're unhappy. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

Hi Rofiqul, We're saddened to read you're unhappy. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Avoid this company at all cost the service is absolutely disgusting!! They have sent me a faulty black box which I have fitted to my car and it has blown the battery in my car and my car will now not start! I now can’t get to work until my car is fixed which they have said isn’t their fault so they will not send anyone out to fix my car! This company is a disgrace!!! I will be taking this further and you will be hearing from my solicitor!!”

Helpful Report

Posted 6 years ago

Hi Aaron, We're sorry to read you're unhappy. It would be very unlikely that the box is able to do this to a vehicle battery as it draws very minimal power from the battery. However, if you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Please avoid this company for your own good. The prices seem reasonable, however they have the right to double your premiums monthly or charge you £250+ to leave them for a cheaper company. Absolute scam - I wish I believed the reviews before I signed up. I believe they are setting up fake positive reviews to boost their online profile. Do not be fooled”

Helpful Report

Posted 6 years ago

Hi Joe, We're sorry to read your unhappy Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Great insurance”

Helpful Report

Posted 6 years ago

Hi, Thanks! we're pleased you think so. Cheers, Vicky

Posted 6 years ago

“Seriously what a waste of time. Price of insurance is high which is understandable as I am a new driver and black box is fine as well but customer service is disgusting. They keep putting you on hold for like an hour without any interaction at all. Keep saying my policy is getting cancelled as I haven’t sent my documents apparently but I have send all my documents about 4 times in a month but they just can’t be bother to look at their emails properly”

Helpful Report

Posted 6 years ago

Hi Kammy, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Poor quality service annoying wasting time , wrongful directives and unsure staff company members, awful.”

Helpful Report

Posted 6 years ago

Hi Ciora, We're sorry to read you feel this way. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Very happy”

Helpful Report

Posted 6 years ago

Hi, We're glad to read this. Thanks, Vicky

Posted 6 years ago

“Terrible communication”

Helpful Report

Posted 6 years ago

Hi, We're saddened to read you're unhappy with the communication you've received. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Thought insurance price a little expensive at first but good sound driving is paying dividends and already received over £200 refund.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the great review and rating. Cheers, Vicky

Posted 6 years ago

“Great we have saved £30 a month so far by my daughter driving well”

Helpful Report

Posted 6 years ago

Hi, We're so pleased you and your daughter are happy with the policy and earning money off through safer driving. Cheers, Vicky

Posted 6 years ago

“Through wise driving my driving is in control. I can see through graph about my progress and areas of improvement. Telematics will help in behaviour changing techniques.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the great review! This is great to read. Cheers, Vicky

Posted 6 years ago

“Very fair for young drivers giving a good incentive.”

Helpful Report

Posted 6 years ago

Hi Ross, We're so pleased you think so! Thanks, Vicky

Posted 6 years ago

“Smooth transition from my old insurance company. Great online company!”

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Posted 6 years ago

Hi Naveed, Thanks for the 5 stars! we're pleased you're happy with the online process. Cheers, Vicky

Posted 6 years ago

“The best car insurance”

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Posted 6 years ago

Hi Gabriel, Thanks for your kind words! Cheers, Vicky

Posted 6 years ago

“Can’t understand anyone on the phone when ringing about a problem, have to explain things 7 or 8 times for them to understand Expensive and also got told to add a second address even though my car isn’t parked there When this year is over your company will have no more custom from me Thanks You need to make improvements Bye”

Helpful Report

Posted 6 years ago

Hi James, We're sorry to read you're unhappy. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“I haven't been able to get the app to work and it's nt easy to use but it does the job for a decent price”

Helpful Report

Posted 6 years ago

Hi Becky, The app is for our mobile app device policies only. Black box policies can access the portal and dashboard via the "My Account" section of our website. If you like any help please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“STAY WELL AWAY FROM THIS SHOWER OF A COMPANY. THE WORST EXPERIENCE I'VE EVER HAD WITH CAR INSURANCE. THEY PURPOSELY TRY AND LET YOU GO OVER THE TIME TO PROVE YOUR NO CLAIMS BONUS SO THEY CAN UP THE OVERALL PRICE OF THE INSURANCE TO OVER 1K. ALL THE BAD REVIEWS ON HERE ARE TRUE. MY BLOOD PRESSURE WAS THROUGH THE ROOF TRYING TO SORT OUT THEIR SCAM. WILL NEVER USE THEM AGAIN EVER. IF I COULD GIVE -20 SCORE I WOULD AND THAT'S NO JOKE”

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Posted 6 years ago

“Up to now really happy , would highly recommend”

Helpful Report

Posted 6 years ago

Hi Pat, This is great to hear! Thanks for recommending us. Cheers, Vicky

Posted 6 years ago

“Very fair scoring and good rewards. Needs more detailed feedback, consider individual journeys. Problems registering with app. Still use website”

Helpful Report

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews