WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great way to make me a better driver and get my insurance down”

Helpful Report

Posted 6 years ago

Hi John, Thanks for the great review and rating. Cheers, Vicky

Posted 6 years ago

“I paid £456.83 for the car insurance and when I was not able to set up the black box in time, they cancelled my car insurance. I was refunded £185.05, I also had to spend extra £160 to the local garage to fix car bonnet just to find a way to set up the black box. I feel being robbed £431.78 in total in a broad daylight by wisedriving insurance. DIsgraceful wisedriving.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. If you can please send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

Hi, We're sorry to read you had issues installing your black box. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Very Poor.”

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Posted 6 years ago

Hi, We're sorry to read you feel this way. Please send us a private response with your details and we can discuss any issues you may have. Thanks, Vicky

Posted 6 years ago

Hi, We're saddened to read you're unhappy. Please send us a private response with your details and we can discuss any issues you have. Thanks, Vicky

Posted 6 years ago

“increase monthly payments randomly!! inaccurate black box bad communication”

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Posted 6 years ago

Hi, We're sorry to read how you feel. Any increase in price will be communicated and will be for a valid reason. The black boxes are also rigorously tested by the box providers to make sure they are accurate. If you'd like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

Hi, We're sorry to read how you feel. The boxes are test rigorously by the box providers to make sure they are accurate. Any price changes will be for a valid reason and an email will be sent to confirm this. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Never had a refund on my premium before. Very happy with my high driving score”

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Posted 6 years ago

Hi, Thanks for the great rating. We're pleased to read this. Cheers, Vicky

Posted 6 years ago

“If I could give this company 0 stars I would. Absolute disgrace of a company. After making a mistake on their end and mis selling us our insurance under false info, they demanded £800 from us to rectify their mistake. After admitting fault they offered us the laughable compensation of £20. Still asking for £780 to change the details. Refusing to let us speak to a complaints team, and providing us with the WORST costumer service I have ever had the displeasure of. Avoid this company at all costs. Absolute disgrace.”

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Posted 6 years ago

Hi, We're sorry to read this. If you can please send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Today wise driving proved how bad they are at resolving issue and blame customers first. Cancelled policy for no reason. Note - they charge customers extra premiums for acceleration due to a common fault with the telematics device. They threaten to cancel your policy if you don't pay. GUESS WHAT I PAID EVEN WHILE THEY HAD BEEN LOOKING INTO THIS WELL KNOWN ISSUE AND THEY STILL CANCELLED. When I called them they try deflecting the blame. No sincere apology. Manager Kelly. Was useless. No apology for panicking the customer and no care. Why should they care, they're based in South Africa or so they say. THEY'VE NOW BEEN LOOKING INTO THE BLACK BOX FOR NEARLY TWO WEEKS WITH NO UPDATE FOR CUSTOMER. WILL NOT BE STAYING AND WILL BE TAKING THIS MATTER FURTHER. Oh one more thing. The customers services cannot email or transfer calls to UK.”

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Posted 6 years ago

Hi Riad, We're sorry to read this if you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Very good.”

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Posted 6 years ago

Hi Bekki, We're pleased you think so. Thanks, Vicky

Posted 6 years ago

“Keeps you in the know with your driving”

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Posted 6 years ago

Hi Mavis, We're glad you're finding the policy helpful. Cheers, Vicky

Posted 6 years ago

“awful app and customer service”

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Posted 6 years ago

Hi, We're sorry to hear this. The app is only available for our mobile app device policies. Our black box policyholders can access their dashboard via the "My Account" section of our website. If you can send us a private response with your details we can check this and go through any issues you may have. Thanks, Vicky

Posted 6 years ago

“I was dubious about if we would actually receive a refund if my son drove carefully but after only a few months we did, monthly premium reduction!”

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Posted 6 years ago

Hi, We're so pleased you and your son are happy with the policy and earning money off through safer driving. Thanks for the great review. Cheers, Vicky

Posted 6 years ago

“From buying my policy i had a quite a few problems and when i asked for help the response was very slow, however a very nice lady called Vicki helped me out and continued to help me. However since installing the black box it has improved by driving and the report helps me to see what i can improve on.”

Helpful Report

Posted 6 years ago

Hi Aj, Thanks for taking the time to leave us your feedback. We apologise for the issues you have had but are glad these were resolved for you and you are not finding the policy helpful when it comes to your driving. Thanks, Vicky

Posted 6 years ago

“I'm very happy to be given cash back for good driving.”

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Posted 6 years ago

Hi, We're pleased you're seeing the benefits of a WiseDriving policy. Thanks, Vicky

Posted 6 years ago

“All round very assertive insurance.”

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Posted 6 years ago

Hi Makai, Thanks for the great rating and review. Cheers, Vicky

Posted 6 years ago

“Very good insurance company! Gave me money off for good driving in 2 months!”

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Posted 6 years ago

Hi, Thanks for the 5-star review. We're pleased you're happy with your experience so far. Cheers, Vicky

Posted 6 years ago

“Nice surprise getting the refund, brilliant insurance provider”

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Posted 6 years ago

Hi Morgan, Thanks! we're pleased you think so. Cheers, Vicky

Posted 6 years ago

“Very good!!!”

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Posted 6 years ago

Hi, Thanks, we're pleased to hear this. Thanks, Vicky

Posted 6 years ago

“My experience with wise driving has been nothing but positive and I would highly recommend”

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Posted 6 years ago

Hi Jordan, We're pleased you're happy with the experience you've had. Our main priority is the service we provide so thank you for validating our efforts. Cheers, Vicky

Posted 6 years ago

“A great service which allows you to monitor your driving with detail and ease”

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Posted 6 years ago

Hi Josh, Thanks for the review, we're happy you're finding the dashboard simple to use and helpful. Cheers, Vicky

Posted 6 years ago

“Was paying more somewhere but wise gave me opportunity to switch and save money.”

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Posted 6 years ago

Hi Samuel, Thanks for leaving us your review, we're pleased you're happy with the price. If there's anything you feel we can improve please let us know. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews