I have been with WiseDriving for coming up to 7 months now. I can say they are a dog sh*T company to not only contact, but any extra charge you an absurd amount extra. Firstly, I have finance with there partner comany, close brother, after being insured for around 4 months they didn’t take money out of my account for 2No. Months, once I noticed I contacted them. This shouldn’t be the case. No email was issued, no letter warning me of any changes. Nothing. So when I contacted them, after being on hold for 45 mins, I was told I had to contact there finance company. Again, after waiting about an equal amount of time, they said they didn’t have some documentation. How did I get the finance in the first place with ‘missing documentation’. As soon as I told them, I received an email saying my finance was terminated. So I gave them the documentation, in my case it was a photo of my passport? All sorted, bit annoyed as I had to spend 2 hours of my day that could of been solved by a simple email. Lastly, I need to buy some extra miles as they limit you to what you have estimated. I went over and needed to purchase more. I rang and asked how much for 6,000 extra miles. How much? £200?! I asked the lady on the phone if she thought it was expensive, she said yes it is. I said is there any movement on the price and this is expensive, and in very broken English she said no. However she did say I can do it on the website for cheaper, I decided to buy less miles (still almost £120) and hope I don’t need more. So WiseDriving, if you like to take action on this and provide a better service for your customers, im sure everyone would be very great-full. Just wish I had read the horror stories that people have published about this company. I just trusted there high trust pilot rating that they like to boast. So the good, the bad and the ugly. Good; Cheap - I not be going for the cheapest option next time Gave me £10 back for good driving, not sure if this is is a kick in the teeth after spending over 2 grand with them Bad; Uncontactable, and when you do there English is very very poor and signal is always bad. God knows how it’ll be in the event of a claim! Expensive additional items Very poor group structure, you have to go through multiple company’s to get an answer. The black box is a bit harsh, nothing major but definitely slightly sensitive to breaking/acceleration.