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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Auto renewed my insurance even though I didn't set it to then charged me £75 to cancel it.”

Posted 5 years ago

Hi, We're sorry to advise you're unhappy, all our policies are set to auto-renew and this is advised on the renewal notice that is sent out. If you'd like to send us a private response we can discuss this with you. Thanks, Vicky.

Posted 5 years ago

“Customer service very bad, bad English language, couldn't understand that akcent.”

Posted 5 years ago

Hi Kennedy, We're sorry to read how you feel. If you'd like to send us a private response with your details we would be happy to discuss the service you have received. Thanks, Vicky.

Posted 5 years ago

“I am a very careful driver yet my score is constantly around the low 50% mark. My speed is very good rated at almost 100% yet my acceleration score is constantly near 0%. Very innacurate which will result in me recieving no discount.”

Posted 5 years ago

Hi Cameron, Thanks for taking the time to leave us your feedback, if you'd like to send us a private response with your details we can have a look and go over your scores with you. You are also able to access the help centre on our website for more help on your scores. Thanks, Vicky.

Posted 5 years ago

“Too complicate and misguided”

Posted 5 years ago

Hi Uday, We're sorry to hear this, please could you send us a private response with your details and we would be happy to go through any queries you have. Thanks, Vicky.

Posted 5 years ago

“Rediculous i need a box after 7 years of driving with no accidents... if anything it makes you a worse driver because your concentrating more on your driving than actually the road.”

Posted 5 years ago

Hi Miss Hughes, Thanks for leaving us your feedback, it is up to you if a telematics policy is right for you. Telematics gives the chance to show that you display safe driving behaviours and to earn money off your insurance. If you would like to go through this and have any questions you can send us a private message. Thanks, Vicky.

Posted 5 years ago

“Absolutely rubbish Insurance company! Fined me £390 for not being a safe driver, without informing me of any new information about this fine. My car breaks down, ring up and if I did not send proof of car being in garage with in two days they would cancel my insurance. And doesn't matter how safely I'm driving, my score does not change, and Website doesn't show why it's not changing. Hate this company can't wait for it end so I can change. ( The cancellation fee is £400 ish)”

Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you feel you have had. Please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 5 years ago

“Despite very polite customer services workers, I can only say that this company caused me a lot of unnecessary stress through poor communication, both internally and with me. When my policy was up for renewal, I spent 4 consecutive mornings on the phone just trying to get them to confirm I had 3 years no-claims, having provided proof from a previous insurer. They then offered a renewal cost which was not at all affected by the no-claims ... completely illogical and a total waste of my time. The first member of staff quoted me £390 once I had proof of 3 years no-claims, a drop of £90 from my initial quote, so I thought it worth pursuing. However, every time I spoke to a new person, no notes had been made on the account and I had to explain the same thing again. I was told conflicted information about what documentation they needed as proof of my no-claims, and (to cut a very long, frustrating story short!) was eventually told that the cost of my renewed policy was exactly the same as my last one, despite adding the no-claims. At the end of my tether, I cancelled the policy, and was then sent cancellation details with (yet again) incorrect no-claims information. I was more concerned that I had not escaped this company and had to call back again to amend this error than anything else. I dread to think how many hours I wasted trying to get something so simple done (and if I weren't a teacher on my summer holiday, I don't know how I would have sorted this with work stress on top...).”

Posted 5 years ago

Hi, We are sorry to read about your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Vicky.

Posted 5 years ago

“All of it is good, the money off is rewarding. The only problem I’ve experienced is the installation of the black box, the engineer caused my car to go dead because he had fitted the box onto a circuit that it shouldn’t have been. I had to pay an electrician £120 to fix my car because he swore down it wasn’t his fault even though the electrician confirmed it was. Still not had any reply from wise driving about it or my money back. It’s been 3 months now.”

Posted 5 years ago

Hi Nicole, We’re glad you’ve your happy with the insurance, we are sorry to hear your not happy with the install of your box. Please be assured we have raised this with the installation company that installed your box and they will be in contact to discuss this with you. Thanks, Vicky.

Posted 5 years ago

“Terrible! Black box score makes out as if im a lunatic on the road, i drive 25mph on main roads, 20mph on 20 zones and 65 on motorways, speed is always in very poor but if i drive over the limit risking being caught by a camera, score goes up! Acceleration and braking is terrible because if you stop too soon eg emergency stop marks you down as zero! They dont hesitate in decreasing your score but when it comes to going back up thats a different story, its like its coming out of their wage its rediclious, i wouldnt reccomend this if you dont want to risk your insurance being cancelled for good driving”

Posted 5 years ago

Hi, We take all the feedback we receive seriously and are sorry to here you're unhappy with the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 5 years ago

“Renewing my policy needed me to call for an hour a day for 3 weeks, and even then was sent constant emails and saying my insurance would be cancelled, even though I was being told over the phone to ignore the emails. If you can afford to go elsewhere, do.”

Posted 5 years ago

Hi Louise, We're sorry to hear you're not happy with the experience. If you would like to send us a private response with your details. We can discuss this with you. Thanks, Vicky.

Posted 5 years ago

“I was told braking and acceleration go together and I would have to be doing over 3500 revs constantly to be in the very poor for acceleration- obviously im not, however when I called it fixed itself for 5 days, this is bringing my score down so obviously im not happy as my score remains good when it could be in the excellent. The email service isn't that good however, the phone service is good. Ive only been with Wisedriving a month now but if this doesn't get fixed from other reviews I expect to see a rise in my premium which is already over 1,500 as im a young driver.”

Posted 5 years ago

Hi, Thank you for taking you time to leave your feedback. If you would like to send us a private reply with your details we can look into this for you. Thanks, Vicky.

Posted 5 years ago

“I’ve had an ongoing problem with acceleration score on my black box and all you said was it’s my driving style so I changed it and still no different to what it was before”

Posted 5 years ago

Hi Connor, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Vicky.

Posted 5 years ago

“Unhelpful over the phone and emails being ignored constantly”

Posted 5 years ago

Hi Rihana, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 5 years ago

“Unable to log on to portal to track diving profmance”

Posted 5 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Vicky.

Posted 5 years ago

“I was due to pay my monthly isurants 144 witch i had in my account and wise driving took the money and gave it back as there wasent anough founds but defoo was then they charged me 30 on top of my amount so instead of paying 144 am paying 170”

Posted 5 years ago

Hi Daniel, We’re sorry to hear this. It is only your bank who are able to block or stop a transaction being processed, not ourselves or the funding company. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 5 years ago

“Called support about an issue I was having and didn’t give me an answer at all”

Posted 5 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 5 years ago

“Trying to speak with someone? Was on hold for more then 20 minutes & never had a response from my email? Terrible customer service. More interested in money then the customer!!”

Posted 5 years ago

Hi Alice, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 5 years ago

“Sometimes when I come out of a junction I have to go fast which means I have to accelerate more than usual so I think that acceleration shouldn’t go against you”

Posted 5 years ago

Hi Mckenzie, Thanks for the review, we take our customer service seriously and will take all feedback on board. In regards to the scoring, we are aware there may be instances where harsher acceleration or braking may occur. However these occasion should not pop up often. Thanks, Vicky.

Posted 5 years ago

“I've asked you why you are charging me more this month. I've asked you to provide valid proof of what you are saying. And you havnt.”

Posted 5 years ago

Hi Mitchell, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky

Posted 5 years ago

“Getting in contact is terrible when I was trying to sort out a problem that they wanted me to sort out, then was told I had to pay an acces off 300 on top of my insurance because they told me I needed to change the car into my name but never told me I’d have to pay more for doing this when they asked me to do it”

Posted 5 years ago

Hi Marcus, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 5 years ago

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WiseDriving is rated 3.6 based on 4,528 reviews