WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,542 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Score goes down as soon as what is deemed poor driving then takes ten times longer to build up so I don't get money back. E.g I was on a good score..I was on a 40mph road and doing 38..a kid run out of knowhere..I had to do an emergency stop and did it well. .my points went down for this moment of quick reactions and good stopping ability. .Its unfair”

Helpful Report

Posted 5 years ago

Hi John, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Kathryn

Posted 5 years ago

“Gave me 3 black boxes and charged me for all 3 when each worked perfectly fine, my overall score dropped when car was stationary, they gave me one refund on my score then started to lower each and every score”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Terrible handling of claims.”

Helpful Report

Posted 5 years ago

HI, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn

Posted 5 years ago

“Where do I start, the charges for the black box of £120 is ridiculous. Their system for how they score you on the telematics box is flawed massively, it’s so inaccurate. They first Inputted my Registration wrong so for the first 3 months I was driving uninsured and got stopped by police. THATS HOW I FOUND OUT. Then they tried to pass it off as my fault. The £35 charge for using admin over your account on certain issues is ridiculous considering my app logged me out every time and no matter how many reset passwords I’d do it was just the same issue, we shouldn’t be charged for YOUR APPS FAULT. The only reason it isn’t a 1 is because the customer service staff put up with every complaint and did their best every time. This company will never be recommended by me to anyone.”

Helpful Report

Posted 5 years ago

“Found your charges very expensive I have been driving for over 20 years & will be looking elsewhere for a cheaper deal.”

Helpful Report

Posted 5 years ago

HI, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“My policy ended, without me renewing as I'd found a much cheaper insurance without using telematics, for about 6 months my driving score remained at the same percentage, I could not access previous months of black box recordings, then to add insult to injury was asked to pay another 9.99 classed as a cancellation fee, I informed the rep that I had paid my policy in full at the beginning of the policy and that I had cover from the date the policy ended elsewhere, proof was required, sent it, then told not good enough, constant calls from debt centre to recover this 9.99?? Paid it as I was sick of the calls then emailed to say I was requesting refund, surprise surprise no reply”

Helpful Report

Posted 5 years ago

Hi Sarah, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Although I have a black box and have made many improvements on my driving my score never goes up. I acknowledged why my score originally went down and made sure I corrected this. The score remains the same. Why?”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 5 years ago

“Price goes up every year about 150pound for some reason”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 5 years ago

“getting a review request three years after stop using wisedrive is a surprise ...or not. As the first year was great but then accessing online was impossible and only contact by phone didn't work - did think the company had gone bust!”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“My payment have been change 3 times, and none contacted me to expalin anything, l.have to call myself to find out. I sign my contract with close brother and my first direct debit was suppose to be £64.87, on the 1st of April when l checked £80 something was taken from my account. I don't know where l am with you people.”

Helpful Report

Posted 5 years ago

Hi Phillipa, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Because a lot miss communications”

Helpful Report

Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Not very good as I drive very little and I don't think the black box works very well, I think it is abit over priced and I don't seem to hear from them on my driving at all I been with them nearly a year and had two reviews on my driving not the best way really I had to pay extra for me driving to college 3 nights a week, for this I had to pay about 50% more on a 3rd of the miles that i took out in the first place been trying to phone them to get a reduction as I can't drive to college as its closed not been able to get hold them I will not use them again.”

Helpful Report

Posted 5 years ago

Hi Kenny, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“Not very happy with the services provided.”

Helpful Report

Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn

Posted 5 years ago

“Was told that time wouldn’t affect my score as I worked late shifts, that was a lie. Felt like scoring system was rather harsh. Even when driving “good” score went down. Wasn’t even worth its while should have just got insurance without a box. Changed my car, was told I have 2/3 weeks to get a new box installed, booked appointment. Unfortunately, engineer had a funeral so appointment got cancelled. Then got warnings my policy was going to be cancelled because i had went past the threshold, not through my own fault.”

Helpful Report

Posted 5 years ago

Hi Thomas, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“It’s ok to get you on the road”

Helpful Report

Posted 5 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Thanks, Kathryn.

Posted 5 years ago

“Annoyingly high renewal prices. Refusal to remove blackbox after use. Only reviewed my driving and increased prices during bad driving, no rewards or reductions during good periods of driving. Score never increases even after renewal.”

Helpful Report

Posted 5 years ago

Hi Damon, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“mileage record unclear”

Helpful Report

Posted 5 years ago

Hi Vladimir, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“Not very helpful”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Regards, Dylan

Posted 5 years ago

“Many complications along the way making this very stressful.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Dylan

Posted 5 years ago

“It is a great insurance company until you get to the black box score review where it only says that your score is bad but they don t tell you how to improve it and instead they just charge you more.”

Helpful Report

Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,542 reviews