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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a policy with them but due to systemic fault system did not put the date of residence and when I spoke to the customer assistant over the telephone she asked me to pay 425.00 extra. Due to the reason mentioned above, I cancelled the policy but luckily they refunded the money.”

Posted 1 year ago

Hi Yas, We appreciate your review. Thanks for the feedback, and we will make the relevant teams aware. If there is anything else we can help with, please let us know. Many thanks, Angela

Posted 1 year ago

“Veri nais1111111111”

Posted 1 year ago

Hi, Thanks for giving us such a good rating!! We really do appreciate it. Kind regards, Angela

Posted 1 year ago

“It is good. Especially when I contacted them, I got a good responce from them.”

Posted 1 year ago

Hi Robin, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many thanks, Angela

Posted 1 year ago

“It is good. Especially when I contacted them, I got a good responce from them.”

Posted 1 year ago

Hi Robin, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many thanks, Angela

Posted 1 year ago

“I cannot say much, I just choose the insurance, but the little experience I have already, has been great.”

Posted 1 year ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many Thanks, Kathryn

Posted 1 year ago

“Good service thanks you”

Posted 1 year ago

Hi Santosh, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 1 year ago

“Muy bueno seguro muchas gracias”

Posted 1 year ago

Hi Emil, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 1 year ago

“Terrible experience PLEASE PEOPLE AVOID THIS COMPANY AT ALL COST!!! It’s CHEAP for a reason and the reason is that because they are trying to SCAM vulnerable people!!!!!!!!! You are going to pay more and more and more if you join this pathetic company this pure joke company !!!!!”

Posted 1 year ago

Hello, We are sorry to hear you feel this way. We can assure you we are a fully licensed company who are regulated by the Financial Conduct Authority. Our telematics product measures the way you drive so you can earn refunds or have additional premiums applied, based on your driving behavior. This is something we ensure all our customers are aware of prior to taking out a policy with us. We are sorry you are unhappy with your policy. Please contact us if you need further assistance or explanation. Many thanks, Holly

Posted 1 year ago

“Very good company. Easy to deal with. Many thanks.”

Posted 1 year ago

Dear Sebastian, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Kind regards, Angela

Posted 1 year ago

“Great service”

Posted 1 year ago

Dear Marco, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Kind regards, Angela

Posted 1 year ago

“Price is terrible for a 1.2 car but cheapest around”

Posted 1 year ago

Hi David, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Kind regards, Angela

Posted 1 year ago

“Price is terrible for a 1.2 car but cheapest around”

Posted 1 year ago

Hi David, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Kind regards, Angela

Posted 1 year ago

“terrible customer service and bad experience with the black box”

Posted 1 year ago

Hi David, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to reviews@wisedriving.com, we can discuss this with you further. Many Thanks, Sarah

Posted 1 year ago

“Excellent service with very helpful person on the phone sorting the policy out for me”

Posted 1 year ago

Hi, Thanks for the great review! Our priority is our customers and we’re happy to hear you have had great service. Many thanks, Lauren

Posted 1 year ago

“Very nice and clear. Thank”

Posted 1 year ago

Hi, Thanks for the feedback. If there is anything you feel we could do better for you, please let us know. Many thanks, Adam

Posted 1 year ago

“I bought cover with them in April, I was halfway through the year. My premium increased by £26 and I had a week to pay. They don’t answer on Sundays, so I had 5 days to pay. No call, or anything, and holding on call takes hours. Cancelled my insurance on the last day without another word.”

Posted 1 year ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 1 year ago

“Good customer service, helpful team”

Posted 1 year ago

Hi Nadia, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Sarah

Posted 1 year ago

“It is affordable and easy to set up however I wish you could use the app for the black box rather than having to log into the website everytime”

Posted 1 year ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Many Thanks, Sarah

Posted 1 year ago

“It was not clear this insurance is with black box and when I bought it immediately I want to cancel it but no body answerd and there is no way to give your money back. This is kind of fraud.”

Posted 1 year ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to reviews@wisedriving.com, we would be happy to answer your questions. Many Thanks, Sarah

Posted 1 year ago

“I bought my policy with what I thought was a trusted company with a good reputation but turns out I have to deal with a company called PUKKA INSURANCE who have no idea what they are doing, 7 week after being smashed off the a 70mph dual carrigeway by other driver who nearly missed his cut off I have been wrongly advised several times, been told absolute lies that I can prove and now 49 days later with no curtesy car and now have found that my car has not been collected to assess the damage at the garage, therefore I have been left with no result and after at least 3 complaints still have no resulution and now they say they do not actually know where my car is. Unbelievable!! Date of accident - 13/August/2022. Todays date - 01/October/2022.”

Posted 1 year ago

Hi Natasha, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to reviews@wisedriving.com, we would be happy to investigate this for you. Many Thanks, Sarah

Posted 1 year ago

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WiseDriving is rated 3.6 based on 4,528 reviews