Hi Paul,
Thank you for your wonderful 5-star review! We're delighted to hear that you found the renewal process easy and that our offer met your expectations. Your satisfaction is our priority, and it's great to know we delivered just as it should be. If you have any further questions or need assistance, don’t hesitate to reach out!
Best regards,
Jess
Performance Direct
“as an insurance company what can you say,
yes they are like all others, cheaper on the first year and more expensive on the second year.
reason for this is the normal sneaky admin fee.
also as with many others still no discount for another years experience and another year without
making a claim.
being a safe experienced rider does not mean your insurance will be cheaper all it means is you are a safe experienced rider.”
Hi there,
Thank you for sharing your thoughts with us. We truly appreciate your feedback and understand your concerns about pricing and administrative fees. While it's common in the industry to see variations in costs year-to-year, we continually strive to provide the best value and service for all our customers. Your experience as a safe and experienced rider is indeed valuable, and we will take your comments into account as we work on improving our offerings.
If you have any further questions or suggestions, please feel free to reach out to us!
Best regards,
Jess
Performance Direct
Hi Daniel,
Thank you for your excellent 5-star review! We're thrilled to hear that you received great service. Your feedback truly motivates us to keep providing the best experience possible. If you need anything in the future, just let us know!
Best regards,
Jess
Performance Direct
Hi there,
Thank you for your fantastic 5-star review! We're thrilled to hear you experienced great service. Your satisfaction is what we aim for, and it’s wonderful to know we delivered. If you ever need anything else, just reach out!
Best regards,
Molly
Performance Direct
Hi Timothy,
Thank you for your awesome 5-star review! We're so pleased to hear that you found our team helpful. Your satisfaction is our priority, and it’s great to know we’ve been able to assist you. If you ever need anything else or have questions, don’t hesitate to get in touch!
Best regards,
Molly
Performance Direct
Hi there,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our service to be great value and that our friendly agents were able to assist you effectively. We strive to provide solutions where others may fall short, and it's gratifying to know we succeeded in your case. If you need any further assistance or have any questions, feel free to reach out!
Best regards,
Molly
Performance Direct
Hi there,
Thank you for your fantastic 5-star review! We’re glad to hear you found our service quick and easy to navigate. Making your experience seamless is our top priority. If you have any questions or need further assistance, just let us know!
Best regards,
Molly
Performance Direct
“Excellent price for a highly modified track car, under £200 for the year for 2 drivers.
I'd minus half a star for an issue with the live chat, I'd asked for someone to call regarding my renewal and it didn't happen which resulted in the renewal not being processed, but when I called up they sorted it straight away and were very helpful with a UK based call centre.”
Hi Andrew,
Thank you for the fantastic 5-star review! We're thrilled to hear that you found our pricing highly competitive, especially for a modified track car. We're glad our UK-based call centre was able to assist you promptly after the initial hiccup. Your feedback regarding the live chat is invaluable, and we'll work on improving that experience as well. If you have any other questions or need assistance in the future, please feel free to reach out!
Best regards,
Molly
Performance Direct
Hi there,
Thank you for your amazing 5-star review! We’re thrilled to hear that you experienced excellent service with us. Ensuring our customers are satisfied is our number one goal. If you have any other questions or need assistance in the future, just let us know!
Best regards,
Molly
Performance Direct
Hi Ian,
Thank you for your wonderful 5-star review! We're delighted to hear that you found our service to be good value. Providing quality and affordability is what we strive for. If you have any further questions or need assistance, feel free to reach out anytime!
Best regards,
Molly
Performance Direct
Hi there,
Thank you for your wonderful 5-star review! We're delighted to hear that you had a great experience with our service and pricing. Providing top-notch service at an affordable price is what we strive for every day. If there's anything else we can help you with in the future, please don’t hesitate to get in touch!
Best regards,
Molly
Performance Direct
Hi Phil,
Thank you for your amazing 5-star review! We're thrilled to hear that you found it easy to arrange everything with us and appreciated our competitive pricing. Our goal is to make the process as smooth as possible for our customers. If you need any further assistance or have questions down the line, don't hesitate to reach out!
Best regards,
Molly
Performance Direct
Hi Edward,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that our team was able to help you find insurance at a better price than others. Saving you money while providing excellent service is exactly what we aim for! If you need assistance in the future or have any questions, feel free to reach out anytime.
Best regards,
Molly
Performance Direct
Hi there,
Thank you for your fantastic 5-star review! We're so glad to hear that you were impressed with the service you've received as a first-time user. Your satisfaction means a lot to us, and we're here to ensure you continue to have a positive experience. If you have any questions or need assistance in the future, just let us know!
Best regards,
Molly
Performance Direct
Hi Teresa,
Thank you for your great 4-star review! We're delighted to hear that you found it easy to take out insurance and that downloading the policy online was a breeze for you. It's wonderful to know we're making things accessible for everyone, regardless of their tech skills! If you ever need assistance in the future, don’t hesitate to reach out.
Best regards,
Molly
Performance Direct
Hi there,
Thank you for your wonderful 5-star review! We’re thrilled to hear you received helpful assistance on the phone and found a great price for your car insurance. Your satisfaction is our priority, and we’re always here to help if you need anything in the future.
Best regards,
Molly
Performance Direct
Hi Michael,
Thank you for your excellent 5-star review! We appreciate your positive feedback and are glad you had a great experience with us. If you need any assistance or have questions in the future, feel free to reach out anytime!
Best regards,
Molly
Performance Direct
“Staff on the phone excellent however I have never had a car insurance that did not send out paper copy’s of their insurance booklet.
I said I do not have a printer yet I am still waiting for my contract booklet seriously hope IF I need to make a claim it’s this bad a service !
Marion Jones”
Hi Marion,
Thank you for your review and for your kind words about our staff! We're glad to hear that you found them excellent. We understand your concerns regarding the lack of paper copies for the insurance booklet. We're always striving to improve our services, and your feedback about the importance of having accessible documentation is noted. Please be advised you can view your policy booklet at anytime in your customer account. If there's anything further we can help with or if you have more questions, please don't hesitate to reach out.
Best regards,
Molly
Performance Direct
Hi Patrick,
Thank you for your wonderful 5-star review! We're delighted to hear that you found our pricing and policy to be great. Providing our customers with value is important to us, and your feedback truly means a lot. If you have any questions or need further assistance, don’t hesitate to reach out!
Best regards,
Molly
Performance Direct
Hi Chris,
Thank you for your amazing 5-star review! We’re delighted to hear you found our application process quick and easy, and that accessing your details and certificates was a breeze. Your feedback is very much appreciated, and we’re here for you anytime you need assistance.
Best regards,
Jess
Performance Direct
