Hi Glenn,
Thank you for your great 4-star review! We're really pleased to hear that you find our insurance to be affordable. Your feedback is appreciated, and we look forward to continuing to serve you with the same quality.
Kind wishes,
Molly
Team Performance Direct
Hi James,
Thank you for your positive 4-star review! We're happy to hear that you're satisfied with our insurance prices. Your feedback is invaluable to us as we strive to provide the best value for our customers.
Kind regards,
Molly
Performance Direct
Hi there,
Thank you for your great 4-star review! We're thrilled to hear that you found our service easy to access and helpful. Your feedback encourages us to keep working hard to assist our customers in the best possible way.
Kind regards,
Molly
Performance Direct
Hi Peter,
Thank you for your great 4-star review! We're glad to hear that you found our service to be efficient and direct. Your feedback is important to us, and we’re continually striving to improve. If there's anything we can do to earn that last star, please let us know!
Warm regards,
Molly
Team Performance Direct
Hi,
Thank you for your wonderful 4-star review! We’re delighted to hear that you found our team pleasant and informative, and that your query was handled quickly. Your feedback is much appreciated and helps us improve our service!
Warm wishes,
Team Performance Direct
Hi,
Thank you for the great 4-star review! We're so pleased to hear that you found our service excellent and reasonably priced. Your recommendation means a lot to us and we appreciate your support!
Warm regards,
Team Performance Direct
Hi there,
Thank you for the great 4-star review! We’re delighted to hear that you found our documents easy to complete and our quotes much cheaper than your current insurer. We're always working to provide value while keeping the process as simple as possible. Your feedback is appreciated!
Kind regards,
Molly
Performance Direct
Hi Andrew,
Thank you for your 4-star review! We're delighted to hear that you found our website easy to use and our prices competitive. Your satisfaction is important to us, and we’re always striving to provide the best experience. If you have any suggestions or need assistance, don’t hesitate to reach out!
Best regards,
Molly
Performance Direct
Hi there,
Thank you for your 4-star review! We genuinely appreciate your feedback and acknowledge that there's always room for improvement. Your insights are invaluable in helping us enhance our services. If there's anything specific you'd like to discuss or if you have any suggestions, please feel free to reach out.
Best regards,
Molly
Performance Direct
Hi Jeremy,
Thank you for your 4-star review! We're glad to hear that you’re satisfied with the service. We apologize for any inconvenience you're experiencing with your NCB. We're here to help and will do our best to resolve it as quickly as possible. If you have any further questions or concerns, please don't hesitate to reach out!
Best regards,
Molly
Performance Direct
Hi Ian,
Thank you for the great 4-star review! We're glad to hear you had a positive experience overall, even though it took a couple of calls to get everything sorted. Your feedback is valuable to us, and we'll work on making the process even smoother in the future. If you need anything else, feel free to reach out!
Best regards,
Molly
Performance Direct
Hi Moira,
Thank you for your great 4-star review! We’re glad that you chose to book with us and appreciate your feedback about our customer support. We strive to be accessible and responsive, and it's fantastic to know that we meet that expectation for you. If there's anything more we can do, please don’t hesitate to let us know!
Best regards,
Molly
Performance Direct
Hi there,
Thank you for your fantastic 4-star review! We're thrilled to hear that you found our rates competitive for your Classic insurance. Your recommendation means a lot to us, and we're always here to help if you have any further questions or needs.
Best regards,
Molly
Performance Direct
Hi Peter,
Thank you for your great 4-star review! We're pleased to hear that you found our overall pricing competitive. We understand that commission can play a crucial role in your decision, and we constantly strive to provide the best value for our customers. If there's anything we can do to enhance your experience further, please don't hesitate to reach out!
Best regards,
Molly
Performance Direct
Hi Peter,
Thank you for your great 4-star review! We appreciate your feedback and are sorry to hear you had a minor hiccup while seeking explanations. We strive to provide clear and helpful information, so your insights are valuable to us. If there's anything else we can assist you with, please don’t hesitate to let us know!
Best regards,
Molly
Performance Direct
“as an insurance company what can you say,
yes they are like all others, cheaper on the first year and more expensive on the second year.
reason for this is the normal sneaky admin fee.
also as with many others still no discount for another years experience and another year without
making a claim.
being a safe experienced rider does not mean your insurance will be cheaper all it means is you are a safe experienced rider.”
Hi there,
Thank you for sharing your thoughts with us. We truly appreciate your feedback and understand your concerns about pricing and administrative fees. While it's common in the industry to see variations in costs year-to-year, we continually strive to provide the best value and service for all our customers. Your experience as a safe and experienced rider is indeed valuable, and we will take your comments into account as we work on improving our offerings.
If you have any further questions or suggestions, please feel free to reach out to us!
Best regards,
Jess
Performance Direct
Hi Teresa,
Thank you for your great 4-star review! We're delighted to hear that you found it easy to take out insurance and that downloading the policy online was a breeze for you. It's wonderful to know we're making things accessible for everyone, regardless of their tech skills! If you ever need assistance in the future, don’t hesitate to reach out.
Best regards,
Molly
Performance Direct
Hi Cheree,
Thank you for your great 4-star review! We’re pleased to hear that you found the process straightforward and received your certificate quickly. Your feedback is important to us, and we’re always looking for ways to improve. If there’s anything we can do to enhance your experience further, please let us know!
Best regards,
Molly
Performance Direct
“I sent two emails, one dated 11th March, the other 12th March. I received one acknowledgment following the two emails. The acknowledgement has not been followed up with any reply.”
Hi Adrian,
Thank you for your review and for bringing this to our attention. We're sorry to hear that your emails did not receive the follow-up they deserved, and we sincerely apologize for any frustration this may have caused. Your feedback is invaluable, and we’re taking steps to improve our communication. Please feel free to reach out again if there's anything else we can assist you with.
Best regards,
Jess
Performance Direct
“Very good but you you have to be very conversant with technology as everything is done online. It would be nice to have a real person to talk to if you can't find ths answer online.”
Hi David,
Thank you for your thoughtful 4-star review! We’re glad to hear you had a good experience with us. We appreciate your feedback about the need for human support alongside our online services. We're constantly working to enhance the customer experience, and your comments on this are invaluable. We hope to assist you again in the future!
Best regards,
Jess
Performance Direct
English